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“Great start to Holiday” 5 of 5 bubbles
Review of Grand Hyatt Dubai

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Grand Hyatt Dubai
Ranked #32 of 544 Hotels in Dubai
Certificate of Excellence
Burnley, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great start to Holiday”
5 of 5 bubbles Reviewed 11 June 2014

Taken several holidays in Dubai but this was a first visit to the Grand Hyatt. We stayed 3 nights as a start to our holiday to help us wind down before transferring to a beach hotel. It was a great decision and would do this again. The hotel garden and pool areas are wonderful, it's hard to believe that you are in the city. Very comfortable sun loungers, plenty pool towels available, adult only and family areas to choose from.
The rooms are spacious, comfortable and clean and bathroom toiletries very nice. (Important to me, saves having to take your own if good ones in the rooms). Breakfast choice was very good, and catered for a wide variety of cultural tastes. Some of the hot buffet food was a not really hot enough for my tastes, what I would class as warm rather than hot. However you could ask for fresh cooked eggs and pancakes etc.
All the staff who dealt with us were very professional, attentive and considerate, and there was generally a happy working atmosphere, obviously a good management structure in place, (not the same everywhere you go). We were charged extra for an upgrade which was offered, this is first time in a Dubai hotel this has not been complimentary, a slight disappointment, but would not stop us visiting again.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 12 June 2014
Dear Reviewer,

We are delighted that you had such a pleasant experience with us at Grand Hyatt Dubai. We appreciate your kind comments and thank you for your time taken to post these on TripAdvisor. Your generous compliments about our staff will certainly further encourage them in their roles.

Thank you for recognizing our breadth of recreational facilities in the hotel and we are pleased to share with you that we have been recently awarded as the “Best Hotel Recreational Facilities” at the Middle East Hotel Awards 2014.

We have also noted your feedback about the hot items served during breakfast and will highlight this to the culinary team to ensure that this is closely monitored. In addition, we do apologise if the upgrade charges may not have been clearly communicated to you.

We hope to see you back at Grand Hyatt Dubai in the near future and thank you for your understanding!

Warm regards,

John W. Beveridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (513)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Seattle, Washington
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

This is a great hotel for a couple day layover in Dubai. It is close to the airport and offers many dining options. The rooms are big, clean, and comfortable. The staff was very helpful and friendly. I think the best thing about this hotel is the many restaurant options. After a morning of walking around in Dubai we had lunch at Panini which has great sandwiches, salads, and sweet offerings. Later that evening we had dinner at the Pepper Crab which was wonderful. The hostess gave us a tour of the fresh seafood and explained how the family style dining worked. The service was excellent. I would absolutely stay here again.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Megs98198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 15 June 2014
Dear Reviewer,

Thank you for taking the time to share your positive feedback on TripAdvisor!

We greatly appreciate your compliments about our guestroom and the friendliness of our staff and we are delighted to note that you were able to enjoy some of our 13 award-winning dining experiences during your stay.

The teams at Panini and Peppercrab will definitely be encouraged by your feedback and I will be sure to convey your kind words to the hostess at Peppercrab.

We look forward to welcoming you back at Grand Hyatt Dubai very soon!

Warmest regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballater, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

I have stayed at the grand Hyatt in Dubai a few times and had never been disappointed , so this time I payed the extra and upgraded the room to a club room on the club floor with access to the club lounge etc , but we were given a room two floors below the club floors because they were busy and the room was the same as before , no bigger and when I asked about it I was told all the rooms were the same size??? Yes, the rooms are all really nice and yes, we got access to the club lounge but was it worth the extra? No!, the hotel is still a beautiful hotel with a large mix of restaurants to choose from and gym and fitness room with indoor and outdoor pools, the staff are nice, it's a bit out of the way, but it is an airport hotel, one point, the first time I stayed at this hotel the breakfast was a very grand affair ! But the last time! It was ok , just OK

Room Tip: Ask for an upgrade, don't buy it
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  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Harveywillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 12 June 2014
Dear Reviewer,

Thank you for taking the time to share your feedback on TripAdvisor. We appreciate your kind comments about our guestroom, restaurants and recreational facilities as well as your compliments for our staff.

We regret that we were not able to accommodate your stay on a higher club floor however please rest assured that the guestrooms are indeed of the same size, apart from access to the Grand Club Lounge.

We hope this will not deter you from staying with us again and look forward to seeing you again soon!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
australia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Spent three nights on the way home from six weeks away . Great place to recharge the batteries and prepare for the 13 hour flight. They have thought of everything from speedy checking in to the porter checking the room to ensure we had not left anything. The room was spacious, the facilities were excellent and the choice of restaurants was amazing. Breakfast was everything you could desire, fresh fruits aplenty and cereal choice was just as good, a great way to start the day. The pools were spacious and refreshing and the gym was just what was needed. You did not need to leave this hotel as everything was at your fingertips. Internet access was excellent as was this hotel, would recommend as great place to stay.

Room Tip: Creek side was very quiet
See more room tips
  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AustraliaMary2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 12 June 2014
Dear Reviewer,

Thank you for taking the time to share your recent stay experience with us through TripAdvisor.

Your generous compliments about our guestroom, amenities wi-fi service and our restaurants are much appreciated. We are delighted to know that we were able to provide a relaxing stay for you before the journey home.

We are also glad that you were able to enjoy our extensive recreational facilities especially our poolside and gym.

Your referral is our biggest compliment and we look forward to welcoming you back to Grand Hyatt Dubai very soon.

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Podenzano, Italy
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Said that I keep coming back since the first year of opening, this hotel is one of the best choice that can be made in Dubai. Great for business or holiday offers a very high standard and excels, from my point of view, with the best Spa / Sauna / Jacuzi / Steam Bath area and the Swimming Pools / Garden area. Staying here it is a journey itself, and what a journey.

Room Tip: The Swimming Pool / Old City view rooms are a little bigger than the New City view rooms, if you lik...
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PaoloTcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 11 June 2014
Dear Reviewer,

We are grateful for your loyal patronage over these past years and thank you for taking the time to share your feedback on TripAdvisor!

We appreciate your positive comments about our facilities at Ahasees Spa & Club and are delighted to share that we have been recognized as the “Best Hotel Recreational Facilities” at the Middle East Hotel Awards held earlier this month.

We hope to continue providing you with a most fruitful and pleasant experience whenever you stay with us at Grand Hyatt Dubai!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

I stayed at this hotel in March 2014. I enjoyed my stay here. This hotel is quite close to the airport. It seems tailored to the business traveler I would say. The hotel lobby is quite impressive and free dates and tea are available as welcome refreshments. There are quite a few great restaurants within the hotel itself. The staff was friendly and responsive. The room were quite nice, they were big and luxurious, especially the bathroom. The staff was accomodating to my needs during my stay. I also reccomend the room service there. It was quite good and delicious and provided a vast array of food from various cultures. The only drawback I would say is that it is not really centrally located, I would still stay here though next time. It is a quality hotel and you get what you pay for.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JimSingh11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 11 June 2014
Dear Reviewer,

Thank you for taking the time to post your feedback on TripAdvisor.

Your generous compliments about our lobby, guestroom and dining experiences are much appreciated. I will be sure to share your positive feedback about our staff with the team which will further encourage them in their roles.

Thank you also for your positive remarks about the food from Room Service.

We look forward to your next visit to Grand Hyatt Dubai!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

I stayed here for about 1 week for business and loved it. It is probably not best located if you are a tourist as it is a bit removed from what are considered the main sights, and not particularly close to the Marina where a lot of people like to go, but taxis are not very expensive and outside of peak hours can take you anywhere in a short time. The garden and waterfall inside are amazing, as is the outside garden area and pool - they are huge for a hotel and you may stay there and have a walk in this beautifully arranged garden, or just lay by the pool where you are provided with towels. Lots of personnel, maybe even in excess, and always ready to help. The entrance is really grand, and the restaurants inside appear to all be very good - I tried the Italian and the Thai cuisine and they were great. Breakfast could feed an army. Rooms are spacious and very well organised, with even a separate walk-in wardrobe and huge bathroom...cannot fault them. Internet connection always working at good levels. I just had one breakfast charged on check-out even if it was included, but reception promptly realised that even before I did.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Molosso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 11 June 2014
Dear Reviewer,

Thank you for giving Grand Hyatt Dubai such positive feedback through TripAdvisor!

We greatly appreciate your kind comments about our indoor tropical gardens as well as the outdoor recreational facilities and landscaped gardens. Thank you also for complimenting our Italian restaurant Andiamo, Southeast Asian restaurant Wox and the breakfast at The Market Café. We are also glad to note that you enjoyed our guestroom amenities and that the billing was all in order before you departed.

We hope to welcome you back to Grand Hyatt Dubai again soon!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Dubai

Property: Grand Hyatt Dubai
Address: Sheikh Rashid Rd, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Dubai
#10 Business Hotel in Dubai
#11 Family Hotel in Dubai
#25 Spa Hotel in Dubai
#31 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Dubai 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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