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“Very comfortable stay and delicious food”
Review of Grand Hyatt Dubai

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Grand Hyatt Dubai
Ranked #46 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed 11 June 2014

I stayed for 2 night at this hotel , located near to airport ,clean, spacious room, very friendly staff with very good facilities . This property is maintained well . Food was excellent . Good for business travelers .

  • Stayed: March 2014, travelled on business
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Thank asp_smc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 12 June 2014

Dear Reviewer,

Thank you for taking the time to share your recent stay experience with us through TripAdvisor.

We truly appreciate your comments about our guestroom, facilities and dining experiences. Our colleagues will definitely be motivated by your positive feedback.

We hope to see you back at Grand Hyatt Dubai in the near future!

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,998 - 2,004 of 3,862 reviews

Reviewed 11 June 2014

Taken several holidays in Dubai but this was a first visit to the Grand Hyatt. We stayed 3 nights as a start to our holiday to help us wind down before transferring to a beach hotel. It was a great decision and would do this again. The hotel garden and pool areas are wonderful, it's hard to believe that you are in the city. Very comfortable sun loungers, plenty pool towels available, adult only and family areas to choose from.
The rooms are spacious, comfortable and clean and bathroom toiletries very nice. (Important to me, saves having to take your own if good ones in the rooms). Breakfast choice was very good, and catered for a wide variety of cultural tastes. Some of the hot buffet food was a not really hot enough for my tastes, what I would class as warm rather than hot. However you could ask for fresh cooked eggs and pancakes etc.
All the staff who dealt with us were very professional, attentive and considerate, and there was generally a happy working atmosphere, obviously a good management structure in place, (not the same everywhere you go). We were charged extra for an upgrade which was offered, this is first time in a Dubai hotel this has not been complimentary, a slight disappointment, but would not stop us visiting again.

  • Stayed: May 2014, travelled as a couple
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1  Thank Ann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 12 June 2014

Dear Reviewer,

We are delighted that you had such a pleasant experience with us at Grand Hyatt Dubai. We appreciate your kind comments and thank you for your time taken to post these on TripAdvisor. Your generous compliments about our staff will certainly further encourage them in their roles.

Thank you for recognizing our breadth of recreational facilities in the hotel and we are pleased to share with you that we have been recently awarded as the “Best Hotel Recreational Facilities” at the Middle East Hotel Awards 2014.

We have also noted your feedback about the hot items served during breakfast and will highlight this to the culinary team to ensure that this is closely monitored. In addition, we do apologise if the upgrade charges may not have been clearly communicated to you.

We hope to see you back at Grand Hyatt Dubai in the near future and thank you for your understanding!

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

This is a great hotel for a couple day layover in Dubai. It is close to the airport and offers many dining options. The rooms are big, clean, and comfortable. The staff was very helpful and friendly. I think the best thing about this hotel is the many restaurant options. After a morning of walking around in Dubai we had lunch at Panini which has great sandwiches, salads, and sweet offerings. Later that evening we had dinner at the Pepper Crab which was wonderful. The hostess gave us a tour of the fresh seafood and explained how the family style dining worked. The service was excellent. I would absolutely stay here again.

  • Stayed: May 2014, travelled as a couple
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Thank Megs98198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 15 June 2014

Dear Reviewer,

Thank you for taking the time to share your positive feedback on TripAdvisor!

We greatly appreciate your compliments about our guestroom and the friendliness of our staff and we are delighted to note that you were able to enjoy some of our 13 award-winning dining experiences during your stay.

The teams at Panini and Peppercrab will definitely be encouraged by your feedback and I will be sure to convey your kind words to the hostess at Peppercrab.

We look forward to welcoming you back at Grand Hyatt Dubai very soon!

Warmest regards,

John W. Beveridge
General Manager

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Reviewed 10 June 2014

I have stayed at the grand Hyatt in Dubai a few times and had never been disappointed , so this time I payed the extra and upgraded the room to a club room on the club floor with access to the club lounge etc , but we were given a room two floors below the club floors because they were busy and the room was the same as before , no bigger and when I asked about it I was told all the rooms were the same size??? Yes, the rooms are all really nice and yes, we got access to the club lounge but was it worth the extra? No!, the hotel is still a beautiful hotel with a large mix of restaurants to choose from and gym and fitness room with indoor and outdoor pools, the staff are nice, it's a bit out of the way, but it is an airport hotel, one point, the first time I stayed at this hotel the breakfast was a very grand affair ! But the last time! It was ok , just OK

Room Tip: Ask for an upgrade, don't buy it
  • Stayed: July 2013, travelled as a couple
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Thank Harveywillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 12 June 2014

Dear Reviewer,

Thank you for taking the time to share your feedback on TripAdvisor. We appreciate your kind comments about our guestroom, restaurants and recreational facilities as well as your compliments for our staff.

We regret that we were not able to accommodate your stay on a higher club floor however please rest assured that the guestrooms are indeed of the same size, apart from access to the Grand Club Lounge.

We hope this will not deter you from staying with us again and look forward to seeing you again soon!

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Spent three nights on the way home from six weeks away . Great place to recharge the batteries and prepare for the 13 hour flight. They have thought of everything from speedy checking in to the porter checking the room to ensure we had not left anything. The room was spacious, the facilities were excellent and the choice of restaurants was amazing. Breakfast was everything you could desire, fresh fruits aplenty and cereal choice was just as good, a great way to start the day. The pools were spacious and refreshing and the gym was just what was needed. You did not need to leave this hotel as everything was at your fingertips. Internet access was excellent as was this hotel, would recommend as great place to stay.

Room Tip: Creek side was very quiet
  • Stayed: June 2014, travelled with friends
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Thank AustraliaMary2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 12 June 2014

Dear Reviewer,

Thank you for taking the time to share your recent stay experience with us through TripAdvisor.

Your generous compliments about our guestroom, amenities wi-fi service and our restaurants are much appreciated. We are delighted to know that we were able to provide a relaxing stay for you before the journey home.

We are also glad that you were able to enjoy our extensive recreational facilities especially our poolside and gym.

Your referral is our biggest compliment and we look forward to welcoming you back to Grand Hyatt Dubai very soon.

Warm regards,

John W. Beveridge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Said that I keep coming back since the first year of opening, this hotel is one of the best choice that can be made in Dubai. Great for business or holiday offers a very high standard and excels, from my point of view, with the best Spa / Sauna / Jacuzi / Steam Bath area and the Swimming Pools / Garden area. Staying here it is a journey itself, and what a journey.

Room Tip: The Swimming Pool / Old City view rooms are a little bigger than the New City view rooms, if you lik...
  • Stayed: June 2014, travelled on business
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Thank PaoloTcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 11 June 2014

Dear Reviewer,

We are grateful for your loyal patronage over these past years and thank you for taking the time to share your feedback on TripAdvisor!

We appreciate your positive comments about our facilities at Ahasees Spa & Club and are delighted to share that we have been recognized as the “Best Hotel Recreational Facilities” at the Middle East Hotel Awards held earlier this month.

We hope to continue providing you with a most fruitful and pleasant experience whenever you stay with us at Grand Hyatt Dubai!

Warm regards,

John W. Beveridge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

I stayed at this hotel in March 2014. I enjoyed my stay here. This hotel is quite close to the airport. It seems tailored to the business traveler I would say. The hotel lobby is quite impressive and free dates and tea are available as welcome refreshments. There are quite a few great restaurants within the hotel itself. The staff was friendly and responsive. The room were quite nice, they were big and luxurious, especially the bathroom. The staff was accomodating to my needs during my stay. I also reccomend the room service there. It was quite good and delicious and provided a vast array of food from various cultures. The only drawback I would say is that it is not really centrally located, I would still stay here though next time. It is a quality hotel and you get what you pay for.

  • Stayed: March 2014, travelled with family
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Thank JimSingh11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 11 June 2014

Dear Reviewer,

Thank you for taking the time to post your feedback on TripAdvisor.

Your generous compliments about our lobby, guestroom and dining experiences are much appreciated. I will be sure to share your positive feedback about our staff with the team which will further encourage them in their roles.

Thank you also for your positive remarks about the food from Room Service.

We look forward to your next visit to Grand Hyatt Dubai!

Warm regards,

John W. Beveridge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Dubai

Address: Sheikh Rashid Rd, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Dubai
#9 Romantic Hotel in Dubai
#10 Luxury Hotel in Dubai
#10 Business Hotel in Dubai
#11 Family Hotel in Dubai
Price Range: £99 - £390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Dubai 5*
Number of rooms: 682
Reservation Options:
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Also Known As:
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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