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“Great hotel, nicest one we've stayed in Dubai”
5 of 5 bubbles Review of Grand Hyatt Dubai

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Grand Hyatt Dubai
Ranked #38 of 541 Hotels in Dubai
Certificate of Excellence
west yorkshire
Level Contributor
156 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Great hotel, nicest one we've stayed in Dubai”
5 of 5 bubbles Reviewed 12 August 2014 via mobile

We love this hotel, it was everything we were expecting and more...

Check in at 1130pm was smooth, cases were delivered promptly. All the staff are a credit to the hotel, friendly, kind and attentive. Have to give a mention to Herbert and Trinny from the marketplace restaurant, they always went the extra mile.

The room was large with a city view, floor to ceiling windows.

Pool area was lovely along with nice gardens surrounding it. The only disappointing thing I found with the pool was they charge you for a bottle of water yet they give you it free in your room.

Breakfast choice is the biggest I've ever seen and even if you stayed here for a month you could have something different every day! Food was fresh and tasty.

We have stayed in several hotels in dubai but this one is definitely my new favourite.

Stayed August 2014, travelled as a couple
Helpful?
Thank BeachBhudda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 18 August 2014
Dear Reviewer,
Thank you for taking the time to post your feedback on TripAdvisor and we truly appreciate the comments you have shared with us.
Thank you also for recognising our colleagues and their service. Each of our associates holds a strong commitment to making each guest’s stay a memorable one and we will ensure that your encouraging comments are shared with Herbert and Trinny.

We are also glad that you enjoyed your time by the poolside along with our landscaped gardens as well as the breakfast served at The Market Cafe.

Your referral is our biggest compliment and we hope to welcome you back very soon!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (523)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
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English first
Torquay, United Kingdom
Level Contributor
145 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

I've stayed in Dubai quite a few times and normally around the old town. The Grand Hyatt is further from the "main sights" but is very convenient for the airport and taxis are so cheap that it really doesn't matter where you are. First time in a Grand Hyatt and I am impressed. The level of service here is the best I have seen - without exception all the members of staff that I have dealt with are so enthusiastic and helpful. I stayed in a Grand Room with creek view overlooking the swimming pools. Bed a little hard for my tastes but I slept well enough. Bathroom is very nice - and the fruit bowl is filled twice a day. Very nice touches. The main areas are very impressive - large/spacious and nicely decorated. Had a great burger in the steak restaurant. Club sandwich for room service was very good as well. Very nice hotel overall.

Room Tip: ask for a room facing the creek.
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  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Clarker63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 18 August 2014
Dear Reviewer,

We are delighted that you had such a pleasant experience with us at Grand Hyatt Dubai.

We greatly appreciate your compliments about our hotel location, the guestroom, bathroom as well as the small touches of our hospitality. Thank you also for your positive feedback about Manhattan Grill and the food from Room Service.

We look forward to your next visit!

Warm regards,

John W. Beveridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

We loved staying at the Grand Hyatt Dubai. We arrived just after 5am and as we are Gold Hyatt Passport members were offered an upgrade to the club rooms for an additional charge as our designated room type was not ready. The upgrade included breakfast and supper/drinks in the evening as well as a room which had a view of the Dubai skyline featuring the Burj Kalifa. Given we were exhausted from our long flight, the upgrade was a simple decision. Nevertheless we were very pleasantly surprised by the high standard of food offered on the club level. We also enjoyed the hotel pool just regret that we did not have more time to enjoy the hotel facilities. We tried one of the hotel restaurants (Wox)- casual dining but good food. Location was fine although as cabs are so cheap in Dubai it really doesn't matter where you stay! Would definitely stay again.

Room Tip: Ask for a view of the Dubai skyline.
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  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 18 August 2014
Dear Reviewer,

Thank you for taking the time to share your positive feedback on TripAdvisor!

We are glad that we were able to accommodate your early check-in during your recent stay with us. We also appreciate your kind compliments towards our Grand Club experience and the quality of food and beverages served over breakfast and cocktails.

Thank you also for your compliments for Wox, our award-winning Southeast Asian restaurant. We hope that you will have a chance to try some of our other hotel facilities during your next visit.

We hope to welcome you back to Grand Hyatt Dubai again soon!

Warm regards,

John W. Beveridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
91 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 9 August 2014 via mobile

Space, rooms, location and the best restaurants-its all there at the Grand Hyatt. Overall you ar close to the airport, shopping and have a lovely atmosphere inside the hotel itself. The Spa is up to par and in general the service overall are above average
A

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Louis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 18 August 2014
Dear Reviewer,

Thank you for your kind words about our hotel.

We are delighted by your positive feedback about our hotel facilities, location, ambience, Ahasees Spa and the various dining experiences. Thank you also for recognizing our colleagues and their service.

We look forward to your next visit!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 August 2014

Excellent hotel! Best price for all things the hotel offers to customer. The bed is very comfortable and the room is very large. All of employees are friendly with tourists. The hotel is spoteless, very clean and smelling. The breakfast is fabulous almost lunch.

Room Tip: All of floors are very quiet. Enjoy a beautiful view with the highest levels.
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  • Stayed January 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Rosana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 18 August 2014
Dear Reviewer,

Thank you for writing such a positive review on TripAdvisor!

We sincerely appreciate your compliments about our guestroom, bed, service as well as the cleanliness of our hotel. We are also delighted that you enjoyed the breakfast experience at The Market Café.

We hope you will stay with us again soon!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

The Grand Hyatt is a beautiful, large and well located Hotel in Dubai City. It has a very large lobby area and a huge and beautiful tropical Atrium with a good choice of restaurants and cuisines as well as bars. The atrium has tropical fish, plants and water features.

There are several bars and one offers a "happy hour"every day from 6-8pm. The rooms are spacious and offer cityscape views. The beds are comfortable and bathrooms enormous and well equipped. The staff are generally helpful and courteous. The gardens and pool are also very beautiful.

The location of the Grand Hyatt is great for business meetings nd there are excellent facilities available. However this is a city hotel so no nearby beach although there are gardens and an attractive outdoor pool. There is a nearby shopping mall called the Wafi, it is distinctively Pyramid shaped and Egyptian themed.

We had minor issues with being unable to pre book taxis but this may be outside the hotel's control, equally perhaps it is not too much to expect that an organisation like the Hyatt should be able to assist its customers in a more reliable manner for transport. The hotels offers chaffer driven vehicles but these are substantially more expensive than taxis for short trips. The room cleaning staff sometimes lacked attention to detail and do not replenish some essential items during their daily cleaning. Also the Market Cafe can be a little monotonous if you stay several days as the various counters tend to serve the same items every day. Also we noticed that the checks automatically added service charges although further tipping is also generally expected,

However these are relatively minor issues not significant enough to stop me returning as the Hyatt is still an amazing place to stay given its opulent and beautiful surroundings and comfortable rooms and customer service.

Room Tip: Higher floor rooms are quieter and have better views
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank BJDorani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 18 August 2014
Dear Reviewer,

Thank you for your kind words about Grand Hyatt Dubai!

We are glad that you enjoyed our hotel’s location, grand lobby and tropical indoor garden along with our extensive selection of food and beverage offerings. Thank you also for complimenting our guestrooms, beds and the bathrooms. Further, your positive feedback about our staff will certainly encourage them further in their roles.

We receive considerable positive feedback about our recreational facilities and are glad that you were able to enjoy these.

We do apologise if you faced some challenges with booking taxis at the front porch. Our colleagues at the Front Desk try as much as possible to offer metred taxis for our guests, however we are also able to arrange for private taxis or cars for guests who may be in a hurry. Thank you also for highlighting the issue of replenishing amenities within the guestrooms – we have brought this to the attention of our Housekeeping Manager who will ensure this is reiterated within the team for a better experience next time.

We hope to welcome you back to Grand Hyatt Dubai very soon!

Warm regards,

John W. Beveridge
General Manager
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Dubai, United Arab Emirates
Level Contributor
95 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Great local hotel to put your feet up with GREAT rates and GREAT service.

Loved the Breakfast, Spa and Lounge on 14th floor.
Room service was quick and delish, The pool was out of this world, but the indoor pool was much nicer in this climate. I would send all to this hotel for some R&R.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 18 August 2014
Dear Reviewer,

Thank you for taking the time to post your positive feedback on TripAdvisor.

We greatly appreciate your compliments about our hotel, services, breakfast, Ahasees Spa and the Grand Club Lounge. Thank you also for recognizing our Room Service offering as well as the indoor and outdoor swimming pools.

Your referral is our biggest compliment and we look forward to welcoming you back very soon!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Dubai

Property: Grand Hyatt Dubai
Address: Sheikh Rashid Rd, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Dubai
#10 Business Hotel in Dubai
#11 Family Hotel in Dubai
#27 Spa Hotel in Dubai
#35 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Dubai 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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