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Hilton Dubai Creek
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Reviews (2,794)
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1,685
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All reviewsdubai creekrooftop poolthe executive loungeglasshouse restaurantfloor to ceiling windowscorner roomclose to the airportcall to prayergold soukminutes from the airporta short taxi riderose petalsan upgradejumeirah beachexcellent hotelburj khalifafree shuttle
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1,274 - 1,279 of 2,794 reviews
Reviewed 25 June 2014

We recently stayed here for 8 nights (2 rooms)bed and breakfast.On arrival our booking agent had managed to cancel one room and after much frustration having to pay for the first night we now have it sorted with i might add with a little help from the staff.We stayed bed and breakfast and the choice and quality couldnt be faulted also the staff were fantastic being.very attentative .Our rooms on the second floor were very nice however we had a better view (201)than family in (202)our cleaner Denesh was great and looked after us all well and left the rooms spotless.Taxis cheap and plentifull also the hotels cars are reasonably priced Union Square metro is not far however since we last visited Dubai we found the trains overcrowded.The Dhow Cruise and Jeep Safari organised through the hotel were very good.All said and done a very nice hotel with great staff would love to return again

  • Stayed: June 2014, travelled with family
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1  Thank Craig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this reviewResponded 13 July 2014

Dear Craig W,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek with your family.

We are delighted that you have chosen our hotel for your holiday destination this summer and glad that the issue you had initially was sorted out quickly.

I am very pleased to note that you found our overall service, products and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.

We are grateful that you highlighted the excellent service you received from our team members most especially from Denesh from Housekeeping and thank you for sharing your experiences while exploring Dubai.

We are also happy to know of your interest of coming back so we look forward to welcoming you and your family again at the Hilton Dubai Creek in the nearest future.

Please feel free to contact me should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Upon Arrival at the Dubai creek Hilton we were offered a upgrade to a Executive room for 260 AED a day and we decided to give it a go !! ITS A MUST if you can afford it we got a fantastic huge room free entry to the Executive Lounge where there is free snacks and soft drinks all day then free food and drink in the evening. Not only this we were given use of the free hotel cars to take us to and from the airport.

I have stayed in many Hilton venues but this one has to be the best its immaculate very clean and fresh excellent staff a real gem in the Hilton group

  • Stayed: June 2014, travelled with friends
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Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this reviewResponded 2 July 2014

Dear Scott C,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

I am very delighted to note of your satisfaction over your experience of staying with us particularly when you opted to upgrade your room and experienced the benefits of staying in one of our Executive floor rooms – access to the exclusive lounge and airport transfers.

We are also happy to know that we were able to exceed your expectations of a Hilton experience on this particular occasion and thank you for highlighting the remarkable reasons.

Thanks for the feedback and we do look forward to welcoming you back to the Hilton Dubai Creek in the nearest future.

Please feel free to contact me should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Hotel good, facilities OK, location good for business but lacks location for pleasure, too far from city area, no shops in walkable distance, every thing by taxi, lack of tourist information, poor executive lounge area, facilities average

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this reviewResponded 1 July 2014

Dear Brian J,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

While I am delighted to note that you found our overall service and facilities to your satisfaction, it is with regret that I acknowledged your dissatisfaction on your experiences while staying with us. Despite being in the city, you still found our location too far from the areas that are interesting and pleasing for you.

We are equally disappointed when you expressed also your displeasure over our Executive Lounge facilities and the unavailability of tourist information.

Please accept our sincere apologies for the disappointment and inconvenience you experienced because of the above situations and rest assured that I have taken all the points you have mentioned as a constructive feedback to improve our services and facilities further.

Sorry that we were not able to meet your full expectations of a Hilton experience on this particular occasion and we hope that you will consider staying with us at the Hilton Dubai Creek in the not so distant future.

Please do not hesitate to contact me should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

What a wonderful hotel. The staff couldn't do enough for you. Was offered an upgrade to and executive king size suite which was on the corner of the hotel with two glass walls which overlooked the Dubai creek. The views were amazing and if given the chance I would recommend that you take it. Breakfast had everything that you could want and the use of the Executive Lounge very beneficial with all soft drinks available free of charge during the day. They also had Happy Hour from 6-8pm which allowed you to drink alcohol free of charge and with the cost of a beer costing on average £7 this was very welcoming. Paid for one of the Hotel Taxis to take us on a tour of the City -again a worthwhile trip jumping in and out of the taxi to have a look around and take some photos before getting back into an air conditioned car since the temperature on average was 40 degrees.

Room Tip: Value for money is any room that gives you breakfast and access to the Executive Lounge
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this reviewResponded 2 July 2014

Dear Richard M,

Thank you for choosing to stay with us at the Hilton Dubai Creek and for posting a review of that experience.

I am very delighted to note that you had a wonderful time in our hotel and liked so much the high level of service our team members have provided for you.

We are grateful for your positive feedback, emphasizing on the areas of our service, products and facilities that made your stay satisfying and remarkable.

It is a pleasure to know that we were able to meet your expectations of a Hilton experience on this particular occasion.

We all look forward to welcoming you back to the Hilton Dubai Creek in the nearest future and please feel free to contact me should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

I stayed only 2 nights and realized the hotel was very comfortable with a roof top pool, nice lounge, breakfasts and restaurants which were enjoyable. The main high point for me was the staff, who were extremely outgoing and helpful beyond my expectations. The Hilton Executive Lounge was also very comfotable and useful during my trip. I'd stay there again in a heartbeat. There are distant views of the skyline and beaches, and the river is nearby. There are locations closer to the beh if that is your focus, but was not mine on this trip. My room was standard and had a beautiful view of the area in 2 directions! One issue, expect to hear outside sounds for morning prayers which will wake you as they did me. Winner!

Room Tip: Try to get a corner room on Higher levels.
  • Stayed: May 2014, travelled solo
    • Value
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Review collected in partnership with this hotel
Thank Steven O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Hotel Manager at Hilton Dubai Creek, responded to this reviewResponded 1 July 2014

Dear Steven O,

Thank you for posting a review of your stay at the Hilton Dubai Creek last May.

I am delighted to note that you had an enjoyable stay with us and found almost all areas of our service and facilities to your satisfaction.

We are truly grateful that you opted to emphasize the many positive aspects of your stay, most especially the high level of service and friendliness of our team members.

Regret to know that you were awaken by the call for prayers from the nearby mosque and hope this has not affected your overall stay with us.

Once again, thank you for the feedback and we all look forward to welcoming you again at the Hilton Dubai Creek in the nearest future and please feel free to contact me should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Hotel Manager
Hilton Dubai Creek
T: +971 4 2127201 | Email: Tamer.Tantawi@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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