We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“All what you need is just here”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Dubai Jumeirah
Ranked #133 of 550 Hotels in Dubai
Certificate of Excellence
1 review
“All what you need is just here”
Reviewed 15 May 2013

I'm staying regullary in Hiltons and this hotel is number one in terms of service. The best beach in Dubai and the super lovly location with everything nearby from restaurants, mall and metro station. The construction near hotel is not disturbing as I read in other reviews. I was on business and it was not an issue at all. The hotel is great for business travellers.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saidyahia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

4,896 reviews from our community

Traveller rating
    2,840
    1,348
    418
    160
    130
See reviews for
1,310
1,858
206
563
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (908)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, England, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 May 2013

was really getting down by the latest reviews on this hotel but was totally blown away on arrival.. i've previously stayed at the Jumeirah Beach Hotel on my last visit to Dubai and was upgraded and spoilt but could not justify that expense this time so chose the Hilton as a holiday for my grown up daughter and myself.
We arrived at the hotel at 9am and immediately given our room , seaview with balcony and double bed booked and found ourselves in the best room , 203 , facing the pool with no construction and two queen beds with a fab view over the sea at the Palm and the Burj.
The service on front desk, concierge, breakfast ( chefs so friendly and helpful) and free half board in the Oceana restaraunt were amazing and faultless, and even booking tours via the in site desk was brill. Decor was bright and fresh and rooms cleaned to perfection. One day our room was late in being cleaned and mentioned at the front desk and immediately rectified with fresh flowers and fruit and animals made out of towels on our beds; such a personal touch .
I am a very fussy person and hate bad customer service as in the retail sector myself but this hotel and its staff were faultless .. so follow your instinct

Room Tip: any room facing the pool is fab even on a lower floor , like us , on floor 2 room 203. No noise at...
See more room tips
  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pam V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockport, Texas
Level 6 Contributor
107 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 May 2013

I had a corner alcove room booked for May 17, for three nights to celebrate a 50th birthday. It is a suite room for a very high price. I wrote and asked about airport transfers and the hotel wrote me back and advised me that do not offer that service. I did notice that if I booked a cheaper room-The King Hilton Executive Plus that it had included complimentary airport transfers and also several other room types offered the same. This information was not offered to me in the responding email. Also, I am shocked that a 5 star hotel would not even offer airport transfers for a special price with a suite booking. I decided with the ongoing comments of the construction and the response of the email, that this reservation is cancelled. I have found another 5 star hotel with a one bedroom suite, with airport transfers included with a sea view for a cheaper price.

Room Tip: Can't comment on any of the services.
See more room tips
  • Stayed May 2013, travelled as a couple
    • Service
Helpful?
3 Thank Goldwingnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this review, 22 May 2013
Dear Guest,

We thank you for posting a review and for bringing your concern to our attention.

It is with regret to acknowledge that you were not informed properly about the complimentary airport transfer which is indeed included in the benefits of the room type you have booked with us. We sincerely apologise for the inconvenience caused.

I want to assure you that this is not our usual level of service and we have taken your feedback very seriously in order to improve ourselves.

Please do not hesitate to contact me personally on adel.ashry@hilton.com if I could be of any further assistance to provide more clarity on the matter.

Hope that we would have another opportunity to welcome you at the Hilton Dubai Jumeirah Resort to regain your trust and confidence in our product.

Sincerely yours,

Adel Ashry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 May 2013

I found this hotel completely overpriced in every aspect. Like everyone else has said, the building works are not good what with the constant groan of machines all day in the background - hardly relaxing if on the beach trying to de-stress!

Firstly, they charge way too much for the wi fi in the rooms - something like 50 AED (£10) for one hour in your room or 100 AED for 24 hrs although it is free in the lobby area, which I never understood why?

I wanted 2 pieces of paper printed out in the business centre and that also cost me 50 AED - total rip off.

The staff was not great, didn't understand basic English and there were also a lot of trainees. Although friendly enough and pleasant it was annoying as every time you had to explain yourself several times over basic things.

Rooms were clean but some signs of degradation as the marble sink surround had been previously broken and poorly repaired in my opinion

Don't bother with the executive lounge as there is no difference in the rooms, you basically pay about £100 more for breakfast in the lounge which is no different from the restaurant downstairs food wise and you get free drinks between 6pm and 8:30pm. I believe you also get free wi fi there, a music player and an additional set of bath robes - - Whooppee do! The staff had trouble explaining the difference to me too!

I would be reluctant to stay here again because if your paying a higher premium room rate you would expect better value for your money. Go elsewhere as there are better hotels in the area.

Room Tip: Don't stay here whilst the building work is on going and look elsewhere for a better hotel
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimiskewl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this review, 16 May 2013
Dear Guest,

We truly appreciate your comments and the time taken to share your observations following your recent stay at our hotel.

While we are grateful that you have appreciated the cleanliness of the rooms and the friendliness of our staff as this is what we strive to achieve. I regret to learn of your disappointment with the service delivered by our team and the value of our product.

On behalf of our team, please accept my sincere apologies for the above misgivings.

I want to assure you that we have taken your comments seriously in order to find new ways to further improve our offer, despite the fact that our pricing is in line with our competitors in the market we operate in.

We truly hope that we would have another chance to prove to you that exceeding our guests’ expectations has always been our main focus and we all look forward to welcoming you back at the Hilton Dubai Jumeirah Resort in the nearest future.

Sincerely,

Adel Ashry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, England, United Kingdom
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 May 2013

Stayed at the Hilton Dubai Jumeirah and it was really nice. Had a massive room with plenty of storage. Beds comfortable and everything clean and pristine. The one thing I feel I must comment on is the food. It was exceptional. Every meal was cooked to perfection. The chefs there,would give the tv chefs a run for their money....really lovely stay and if we return to Dubai then we would certainly choose this hotel again.

Room Tip: Expect lots of building work around this area...It did not spoil our stay though. Ask a room in the...
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 May 2013

Fantastic hotel with very helpful staff who were very genuine. Ask for a room on the pool side to avoid the nearby construction work. We stayed half board and both the breakfast and evening meal were very good. Hotel and beach very clean.

Room Tip: Rooms on the pool side to avoid the walk area and the construction work
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newbury
Level 6 Contributor
131 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 11 May 2013

Stayed for 5 nights with my wife, partly business, partly holiday, our yougest daugther lives in Dubai.
Staff were wonderfully helpful, upgraded us to the Exec floor which was very nice as it meant our daughter could join us for breakfast free of charge.
WiFi worked well with nio issues.
All the street cafes nearby were very good.
The roof top bar was also very good, with excellent views.
Room was spacious and clean, bed was very comfortable.
Would certainly use again.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dubai hotels
The Marina
Hilton Dubai The Walk
Hilton Dubai The Walk
#109 of 550 in Dubai
2,734 reviews
The Marina
Sofitel Dubai Jumeirah Beach
The Marina
DoubleTree by Hilton Hotel Dubai - Jumeirah Beach
Show Prices
Show Prices
Show Prices
The Marina
JA Ocean View Hotel
JA Ocean View Hotel
#59 of 550 in Dubai
4,649 reviews
The Marina
The Westin Dubai Mina Seyahi Beach Resort & Marina
The Marina
The Ritz-Carlton, Dubai
Show Prices
Show Prices
Show Prices

Been to Hilton Dubai Jumeirah? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Dubai Jumeirah

Property: Hilton Dubai Jumeirah
Address: The Walk Street | Dubai Marina, Dubai PO Box 2431, United Arab Emirates (Formerly Hilton Dubai Jumeirah Resort)
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 On the Beach Hotel in Dubai
#78 Spa Hotel in Dubai
#83 Business Hotel in Dubai
#91 Romantic Hotel in Dubai
#96 Family Hotel in Dubai
#120 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Dubai Jumeirah 5*
Number of rooms: 389
Official Description (provided by the hotel):
Complete with its own private beach and ten award-winning restaurants, Hilton Dubai Jumeirah Resort is conveniently located within a vibrant promenade area. This stylish retreat in the heart of the Dubai Marina also boasts proximity to the beach mall full of boutiques, restaurants and cinemas. Choose from a selection of rooms and suites overlooking the pristine white sands of the Persian Gulf shoreline or the iconic architecture of the Dubai Marina. Bask in the sun on the resort's private beach, enjoy sailing, snorkeling, waterskiing or windsurfing from the water sports center, or take a swim in the refreshing temperature-controlled pool. Awaken your senses and revitalize your spirit at the resort spa, with a full range of body treatments available. Stay fit in the adjacent health club, offering 400 square meters of strength and cardio equipment and separate male and female steam rooms and saunas. An array of restaurants and bars at Hilton Jumeirah Resort offer exceptional menus, nightly live entertainment and romantic settings. Have a cocktail at the swim-up bar, dine alfresco while looking out at the Gulf, or savor award-winning Italian cuisine. The hotel's proximity to tax-free economic zones and international business and media hubs give it a distinct appeal for business meetings and events. With executive meeting rooms, a grand ballroom and lush landscaped gardens for up to 250 guests, the resort offers enticing possibilities for weddings, celebrations and banquets. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, TravelUp, Agoda, Odigeo, Southall Travel, Expedia, Ebookers, HotelQuickly, Cancelon and Evoline ltd so you can book your Hilton Dubai Jumeirah reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Dubai Jumeirah Hotel Dubai
Hilton Jumeirah Beach
Hilton Hotel Dubai
Dubai Hilton Jumeirah

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing