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“Nice hotel”

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Hilton Dubai Jumeirah
Ranked #133 of 550 Hotels in Dubai
Certificate of Excellence
Manchester, United Kingdom
Level 5 Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Nice hotel”
Reviewed 28 May 2013

Good points: nice resort, rooms are simple but nicely decorated, big comfortable beds. Very large resort with small but nice pool with swim up bar. Beach is lovely, get really busy but there always seem to be enough sun loungers and parasols. The bell boys, beach staff and chamber maids are very hard working and friendly. If you are planning to spend time on the beach then this resort is a good choice as the beach is beautiful but if you are planning to explore Dubai then look elsewhere there are better resorts for your money.

Bad points: started off on a bad point. Had to wait an hour and a half to check in. We were not given a reason for the delay or apologised to. If this is a genuine 5 star hotel we should have been apologised to for the delay and offered a drink. Instead we were left wandering the beach where we were asked our room number over and over but were unable to provide this as we had not been given a room!! I did not like the attitude of the staff on the check-in desk. Food and drink is VERY overpriced. We had a quick lunch in the beach restaurant, 2 sandwiches 1 beer and 1 cocktail came to around £45 and none of it was that nice. Dubai is an expensive city but this is expensive even by Dubai standards. We found some lovely bars and restaurants in other hotels, don't bother eating in the Hilton.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luxurybackpacker7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this review, 5 June 2013
Dear Guest,

First of all on behalf of the Hilton management and team, I would like to personally thank you for choosing Hilton Dubai Jumeirah Resort following your recent stay with us.

While I am delighted to hear that you have appreciated our rooms and the friendliness of our staff as this is what we strives to achieve. I regret to learn about your disappointment with the inconvenience experienced upon check-in and the value of our product. We sincerely apologise for the above misgivings and let me assure you that our pricing is in line with our competitors in the market we operate in.

On the other hand, please rest assured that the management have been taken your comments very seriously and constructively in order for us to find new ways to further improve our services.

We truly appreciate your honest comments and we hope we would have another chance to prove to you that exceeding our guest's expectations has always been our main focus and we all look forward to welcoming you back at the Hilton Dubai Jumeirah Resort in the near future.

Sincerely,

Adel Ashry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2013

Localization of the hotel is excellent. It is in the marina and is "the point" of Dubai mainly on Fridays. It is very near to the beach and the swimming pool is excellent. There are many restaurants over there. You can get all attractions in Dubai in less than 30 min using a car.

  • Stayed May 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Mauro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh, Saudi Arabia
2 reviews
Reviewed 22 May 2013

Spent 2 nights at the Hilton. Highly recommend it not only because of the unique location but also of the excellent quality of services I received. The only thing I would change is the menu at the executive lounge. In general, I returned satisfied and surely if I go back it would be at the Hilton Residence Jumeirah Dubai.

  • Stayed May 2013, travelled solo
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Elham Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home Counties
Level 5 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 May 2013

If you want a very good hotel in a central position on The Walk then you can't do much better than the Hilton. Very nice pool area, plenty of sunbeds and garden area easy access to the beach and nice outdoor beach bar/restaurant. Free internet in public areas and room but not fast enough to support streaming TV. Good breakfast buffet and World class restaurant in The Bice (visit the bar on the 10th floor a must at sunset).

Room Tip: Avoid the building works effecting one side of the hotel
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  • Stayed May 2013, travelled as a couple
    • Value
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    • Service
Helpful?
1 Thank bannism4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home Counties
Level 5 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 May 2013

If you want a very good hotel in a central position on The Walk then you can't do much better than the Hilton. Very nice pool area, plenty of sunbeds and garden area easy access to the beach and nice outdoor beach bar/restaurant. Free internet in public areas and room but not fast enough to support streaming TV. Good breakfast buffet and World class restaurant in The Bice (visit the bar on the 10th floor a must at sunset).

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank bannism4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Finland
1 review
Reviewed 22 May 2013

Good service, nice room! Only the building next to the hotel was a little annoying. The location is fine, JBR Walk and beach are nice, nice place for family trips as well! I warmly recommend both on business and leisure!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galway, Ireland
1 review
Reviewed 21 May 2013

We stayed in Hilton for our honeymoon in Dubai and it was great. We loved evey minute of it and if we go to Dubai again we would definately stay in this hotel again. It is top class and we would suggest everybody consider this hotel when planning to stay in Dubai.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Aleksandrs K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Dubai Jumeirah

Property: Hilton Dubai Jumeirah
Address: The Walk Street | Dubai Marina, Dubai PO Box 2431, United Arab Emirates (Formerly Hilton Dubai Jumeirah Resort)
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 On the Beach Hotel in Dubai
#78 Spa Hotel in Dubai
#83 Business Hotel in Dubai
#91 Romantic Hotel in Dubai
#96 Family Hotel in Dubai
#120 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Dubai Jumeirah 5*
Number of rooms: 389
Official Description (provided by the hotel):
Complete with its own private beach and ten award-winning restaurants, Hilton Dubai Jumeirah Resort is conveniently located within a vibrant promenade area. This stylish retreat in the heart of the Dubai Marina also boasts proximity to the beach mall full of boutiques, restaurants and cinemas. Choose from a selection of rooms and suites overlooking the pristine white sands of the Persian Gulf shoreline or the iconic architecture of the Dubai Marina. Bask in the sun on the resort's private beach, enjoy sailing, snorkeling, waterskiing or windsurfing from the water sports center, or take a swim in the refreshing temperature-controlled pool. Awaken your senses and revitalize your spirit at the resort spa, with a full range of body treatments available. Stay fit in the adjacent health club, offering 400 square meters of strength and cardio equipment and separate male and female steam rooms and saunas. An array of restaurants and bars at Hilton Jumeirah Resort offer exceptional menus, nightly live entertainment and romantic settings. Have a cocktail at the swim-up bar, dine alfresco while looking out at the Gulf, or savor award-winning Italian cuisine. The hotel's proximity to tax-free economic zones and international business and media hubs give it a distinct appeal for business meetings and events. With executive meeting rooms, a grand ballroom and lush landscaped gardens for up to 250 guests, the resort offers enticing possibilities for weddings, celebrations and banquets. ... more   less 
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Also Known As:
Hilton Dubai Jumeirah Hotel Dubai
Hilton Jumeirah Beach
Hilton Hotel Dubai
Dubai Hilton Jumeirah

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