I went to Hilton Dubai Jumeirah Resort to spend the New Year's eye with my family. We arrive at night around 10PM and the first message from the reception was that our rooms were not ready and the category we booked wasn't the one given to us. After ruining our arrival, I ask to see the manager on duty. Few minutes after the supposed manager came out and told me to do not worry. After minutes and minutes of waiting to know what happened with our rooms (which were booked 6 months ago) they gave us the correct room. I have to say that no-one asked us to sit and offer a drink while we were waiting.
Second chapter: we arrived to the rooms and we had to call to the front office because our bags were not in the room half an hour before. They said they had lost our bags but "they will look to find the bags", thank you very much....
To sum up, new year's eve was good but very very very expensive and the organization in the hotel was just aweful. The service at the gala dinner was outstanding.
The hotel has been hidden with the new constructions around it and you haven't any sun in the pool from 13/14 PM.
I would not come back to this hotel..
- Official Description (provided by the hotel):
- Complete with its own private beach and ten award-winning restaurants, Hilton Dubai Jumeirah Resort is conveniently located within a vibrant promenade area. This stylish retreat in the heart of the Dubai Marina also boasts proximity to the beach mall full of boutiques, restaurants and cinemas. Choose from a selection of rooms and suites overlooking the pristine white sands of the Persian Gulf shoreline or the iconic architecture of the Dubai Marina. Bask in the sun on the resort's private beach, enjoy sailing, snorkeling, waterskiing or windsurfing from the water sports center, or take a swim in the refreshing temperature-controlled pool. Awaken your senses and revitalize your spirit at the resort spa, with a full range of body treatments available. Stay fit in the adjacent health club, offering 400 square meters of strength and cardio equipment and separate male and female steam rooms and saunas. An array of restaurants and bars at Hilton Jumeirah Resort offer exceptional menus, nightly live entertainment and romantic settings. Have a cocktail at the swim-up bar, dine alfresco while looking out at the Gulf, or savor award-winning Italian cuisine. The hotel's proximity to tax-free economic zones and international business and media hubs give it a distinct appeal for business meetings and events. With executive meeting rooms, a grand ballroom and lush landscaped gardens for up to 250 guests, the resort offers enticing possibilities for weddings, celebrations and banquets. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Dubai Jumeirah Hotel Dubai
- Hilton Jumeirah Beach
- Hilton Hotel Dubai
- Dubai Hilton Jumeirah