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Reviewed 17 June 2014 via mobile

The Hilton Jumeirah Beach occupies are great spot on the JBR walk which offers access to the beach as well as surrounding shops and restaurants. The rooms, while a little outdated, are clean, comfortable and well equipped. What really makes this hotel special however is the service, which is outstanding. I'd definitely recommend this hotel.

  • Stayed: June 2014
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Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 19 June 2014

Dear Stephen M,

Thank you very much for your positive reply.

We are proud that you enjoyed your stay with us.

We are looking forward having you back to our property.

With best regards,

Adel Ashry,
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014 via mobile

Hello,
It was my first time visiting Dubai and we were not disapointed, we booked a 2 bedroom apartment for 5 of us and when we got there they kindly upgraded us to a 4 bedroom.
The apartment was beautiful, spotlessly clean with modern furniture, great big comfy beds and the views of the sea and marina were amazing!
It's in a great location.
Only niggle is the pool is prob not as big for the amount of guests, also other hotels have more pools with slides and better facilities for the kids- however they prob charge a lot more than hilton.
We had a great time in Dubai and visited ski Dubai- brilliant day out and visited Atlantis also great day out. So there is loads to do here.
One thing I really must say is the service in Dubal is exceptional, they could not do enough for us from the cleaners to the waiting staff at the steak resturant in the main hilton hotel- sorry I have forgot your name- the food at this resturant was amazing- we wished we had gone here every night and not to the buffet at hartisan ( although it was nice there).
Breakfast was a great selection, food was very nice I really don't think they could provide any other varieties although staff were very busy- so a little wait for OJ and coffee.
We would defiantly recommend this hotel and thank you for making our stay so lovely.

  • Stayed: May 2014
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1  Thank lazza36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 18 June 2014

Dear Lazza36,

Thank you very much for choosing to stay at Hilton Dubai Jumeirah Resort and for taking the time to submit your comment on TripAdvisor website.

We place great value on your positive feedback and we hope that we will make your stay even better in the nearest future.

I look forward to welcoming you once more to Hilton Dubai Jumeirah Resort and the Walk.

With kind regards,

Adel Ashry

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

My Sister and I stayed here for 4 nights (business & holiday) and picked the hotel primarily because of the location, right in the heart of the JBR, loads of cafe's & restaurants right on the door step, within easy reach of the marina, about 25/30 mins from the airport. Simon the Italian receptionist was very welcoming, but the whole place looks very dated (with the exception of BICE Italian restaurant & some of the bars) Our room was on the 3rd floor overlooking the street, which was nice as you could sit on the balcony and watch the world go by, but the interior of the room was very dated, it was a late 80's / early 90's time warp of pastels, the whole room had seen better days. The bathrooms are small and you take your life in your own hands getting in and out of the very high bath (no slip mats). The rooms are cleaned to a very good standard every day but they really do need to bring the decor up to the same standard as other hotels in the area. If you are coming here to lay in the sun, be warned that the pool is very small & gets extremely busy, not enough sunbeds, also the sun bed thief's get up very early here & annoyingly spend only about 2 hours by the pool all day. Some of the guests do not put up with this and will discard towels which caused several arguments between guests whilst we were here, also be warned we paid 22 dirhams for a large bottle of water by collecting it ourselves from the bar, then asked a waiter to bring us 2 small bottles and were charged 36. BICE restaurant is fabulous, we would thoroughly recommend that you sample this Italian menu, lunch with a bottle of wine for 2 approx £150 - the interior decor of the restaurant is very modern & sleek, such a shame that the rest of the hotel isnt. They also have a BICE sky lounge bar (not very well advertised or signposted from the lobby) but sundown drinks here are spectacular.
The one thing that seriously let the hotel down was the breakfast buffet, this was a complete disaster, luke warm fairly unappetizing food, we had to ask 5 times for coffee, 3 times for orange juice, twice for a spoon, the staff were uninterested and running round like headless chickens, its was so unorganized it was hilarious.
All in all, not a bad hotel, needs modernising, needs another pool area to cope with demand, but in terms of location - excellent, reception & cleaning staff were very helpful, friendly.

  • Stayed: June 2014, travelled with friends
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1  Thank JO B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 18 June 2014

Dear Jo B,

Thank you very much for choosing to stay at Hilton Dubai Jumeirah Resort and for taking the time to post a review on a Tripadvisor website.

We highly appreciate your comments about our Reception staff and the service at the BiCe Restaurant and Sky Bar since we constantly strive to achieve the highest quality standards.

Your review it is an important feedback for us and it will help us improve our service and facilities.

I would really appreciate your time to contact me directly on Adel.Ashry@hilton.com to provide more details on your experience, which could give us the opportunity to improve the quality of our service.

I look forward to welcoming you once more to Hilton Dubai Jumeirah Resort and any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Adel Ashry

Guest Relations Manager

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Reviewed 15 June 2014

Location in JBR is ideal if you need to be based in this part of Dubai, otherwise going anywhere else is going to be a bit of a hassle. Smacked right in the middle of JBR, with the traffic of getting into and out of JBR a consistent nightmare. Walking to the nearest Metro station is doable if you are able to withstand the heat.

Eateries all around the vicinity of the hotel. Plenty of grocery shopping choices within JBR.

Went for a massage at the spa. Average at best, though the booking via email and the service from reception was spotless.

Rooms are a little on the traditional looking side. Seashells (?!?!) placed on the bed during housekeeping. Excellent balcony with sufficient shade.

King-beds are huge, though they use 'normal-sized' pillows, which makes it look a little strange. Comfortable nonetheless.

Staff - excellent.

I'm HHonors Gold and did not get upgraded due to "high room occupancy" (though a check on the website reveals that they still have rooms on executive floor open for booking). Was acceded breakfast and internet benefits nonetheless.

All in all a good stay of 4 nights, though if I needn't be in JBR I would look for a hotel along SZ road nearer Dubai Mall.

  • Stayed: June 2014, travelled solo
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1  Thank metcalve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 18 June 2014

Dear Metcalve,

Thank you for posting a review of your recent stay at the Hilton Dubai Jumeirah Resort.

Your feedback enables us to improve our services in terms of the delivering HHonors Benefits.

I would really appreciate your time to contact me directly on Adel.Ashry@hilton.com to provide more details on your experience, which could give us the opportunity to improve the quality of our service.

Hope to welcome you back to us again in the future as this will give us the chance to regain your confidence in our product and to have you experience first-hand the improvement as a result of your feedback.

Yours in service,

Adel Ashry

Guest Relations Manager

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Reviewed 15 June 2014

in the marina district and right on the water. Very nice accommodations and tons to see and walk to. Others have complained of crowded beach and pool which was not my experience. The breakfast buffet is outstanding.

Room Tip: Ocean view if you can get it. Ours was partial but still great.
  • Stayed: May 2014, travelled on business
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1  Thank Jlandau99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 16 June 2014

Dear Jlandau99,

Thank you very much for choosing Hilton Dubai Jumeirah Resort and for taking your time to write a review on a Tripadvisor website.

We are highly appreciating a positive comment about your experience at the hotel and look forward to welcoming you once more to Hilton Dubai Jumeirah Resort and any of our Hilton Family of Hotels worldwide in the near future.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Kind regards,

Adel Ashry,

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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