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Hilton Dubai Jumeirah
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Reviews (5,336)
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3,086
1,463
456
185
146
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All reviewsthe executive loungeprivate beachbice restaurantbuilding worksea viewjumeirah beachrestaurants and shopsbeach barplenty of sunbedsafternoon teasun loungersfantastic hotelearly checkhalf boardthe burj al arabpachangaadel
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2,098 - 2,103 of 5,336 reviews
Reviewed 21 June 2014

I have been there from 14th to 19th of June, 2014! The hotel is nice and has all the facilities concerning a 5star hotel! The most kind person that I met was the person that cleaned my room, Mr. Mamun, and the people that were serving breakfast!

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OliviaAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 22 June 2014

Dear OliviaAbuDhabi,

Thank you very much for choosing to stay at Hilton Dubai Jumeirah Resort and for taking the time to write a very positive review about our hotel, specially mentionning our Housekeeping Team and the team of the Oceana Restaurant.

We greatly appreciate your comment on TripAdvisor since we constantly strive to achieve the highest quality standards.

I look forward to welcoming you once more to Hilton Dubai Jumeirah Resort and any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Adel Ashry

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014 via mobile

This is the 6th time I have visited Hinton Jumeirah in the last 10 years. The hotel is fantastic with outstanding service. The customer service manager Adil was so accommodating and it is wonderful to see that they remember you even after a 5 year break.
I was given the Exeutive suite 732 which is a decent size for a couple, a bit cosy though with 1 toddler and an infant. After 4 days and asking politely we were give a beautiful corner room 502 (see pics)
Breakfast was just great so much to choose from fresh fruit, full English (halal), fresh pancakes fresh juices etc the chef's were constantly busy but the service never dropped.
The concierge team, just so humble genuine friendly people who go out of their way to help.
Staying 10 nights with two children was such a pleasure with the staff at Hilton

Stayed: June 2014, travelled with family
Thank Sheerine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 20 June 2014

Dear Sheerine A.,

Thank you very much for choosing to stay at Hilton Dubai Jumeirah Resort and for taking the time to write a comment about your stay on TripAdvisor.

We highly appreciate your feedback since we constantly strive to achieve the highest quality standards.

We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Dubai Jumeirah Resort and any of our Hilton Family of Hotels worldwide in the near future.

Sincerely,

Adel Ashry

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

We stayed at multiple properties while in Dubai and were extremely impressed with the level of service and hospitality at the Hilton. While the hotel itself is a bit outdated and lacks the excitement of many of the properties in the city, we were pleasantly surprised by the attention to detail provided by the hotel and its staff. If coming purely for business or if you want to be close to the beach, its a great option.

  • Stayed: May 2014, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Thank Wanderlust100111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 20 June 2014

Dear Wanderlust100111,

Thank you very much for choosing to stay at Hilton Dubai Jumeirah Resort and to take your time for posting a review on a Tripadvisor website.

We highly appreciate your comments about the level of service and the location of the hotel as well as your comments about the hotel itself.

Please be assured that feedback such as yours enables us to improve our service and facilities.

With kind regards,

Adel Ashry

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014 via mobile

The Hilton Jumeirah Beach occupies are great spot on the JBR walk which offers access to the beach as well as surrounding shops and restaurants. The rooms, while a little outdated, are clean, comfortable and well equipped. What really makes this hotel special however is the service, which is outstanding. I'd definitely recommend this hotel.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
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    • Service
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 19 June 2014

Dear Stephen M,

Thank you very much for your positive reply.

We are proud that you enjoyed your stay with us.

We are looking forward having you back to our property.

With best regards,

Adel Ashry,
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014 via mobile

Hello,
It was my first time visiting Dubai and we were not disapointed, we booked a 2 bedroom apartment for 5 of us and when we got there they kindly upgraded us to a 4 bedroom.
The apartment was beautiful, spotlessly clean with modern furniture, great big comfy beds and the views of the sea and marina were amazing!
It's in a great location.
Only niggle is the pool is prob not as big for the amount of guests, also other hotels have more pools with slides and better facilities for the kids- however they prob charge a lot more than hilton.
We had a great time in Dubai and visited ski Dubai- brilliant day out and visited Atlantis also great day out. So there is loads to do here.
One thing I really must say is the service in Dubal is exceptional, they could not do enough for us from the cleaners to the waiting staff at the steak resturant in the main hilton hotel- sorry I have forgot your name- the food at this resturant was amazing- we wished we had gone here every night and not to the buffet at hartisan ( although it was nice there).
Breakfast was a great selection, food was very nice I really don't think they could provide any other varieties although staff were very busy- so a little wait for OJ and coffee.
We would defiantly recommend this hotel and thank you for making our stay so lovely.

  • Stayed: May 2014
    • Value
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1  Thank lazza36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 18 June 2014

Dear Lazza36,

Thank you very much for choosing to stay at Hilton Dubai Jumeirah Resort and for taking the time to submit your comment on TripAdvisor website.

We place great value on your positive feedback and we hope that we will make your stay even better in the nearest future.

I look forward to welcoming you once more to Hilton Dubai Jumeirah Resort and the Walk.

With kind regards,

Adel Ashry

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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