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“Quality service from people in the rooms”

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Hilton Dubai Jumeirah
Ranked #135 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 24 June 2014

Very helpfull and friendly staff, from the staff working in the rooms to the ones that help you park the car.
Thanks to the Spanish new comer girl in reception that helped us checking out in a very friendly manner.
Good location if you want to stay in the Marina area.
We had only breakfasts, quality food so far. fresh bio Orange juice available no limit (i was surprised by that).
Service is excellent the only downside is maybe a lack of modern decoration in the hotel.

  • Stayed: June 2014, travelled with family
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Thank Ali M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 26 June 2014

Dear Mr. Ali M.,

Thank you very much for staying at Hilton Dubai Jumeirah Resort and for taking your time to submit such a positive review on a Tripadvisor website.

We greatly appreciate your comments about the Housekeeping team and about our Front Office team.

Looking forward to welcome you back once again to Hilton Dubai Jumeirah Resort or to any hotel of the Hilton family around the world in the nearest future.

With best regards,

Adel Ashry

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,876 - 1,882 of 4,994 reviews

Reviewed 24 June 2014

My husband and I stayed for 10 nights in May. We stayed last year for my 60th birthday, did not intend going back as we like to travel and see new places. I loved it so much
last year that we decided to come back. We were lucky to be upgraded to a suite with excess to the Executive Lounge (husband is a Gold Member) and an early morning check in, which after travelling all night was very welcoming - thanks to Mr Ashry. We did not use this much as we were on a half board basis - but the few times we did go in all the food/nibbles/drinks were lovely.Some of the staff remembered us from last year, one evening my husband did not go down to dinner as he didn't feel too good (too much sun we think), all the staff asked where he was, did he need to see the nurse, does he want room service. The next day he felt better and they all came over to him and to check he was ok. We cannot fault the breakfast/dinner there is so much choice, a special thank you to Ferdidnan the chef who always had our eggs ready for us at breakfast. I loved all the salads/desserts which always looked so delicious. Also a mention for Janaka our housekeeper from last year who came and said hello - a real gentleman. We spent most of days on the beach relaxing, the sea was a treat to go in and I loved relaxing on the chairs in the sea. I think the Hilton is an ideal base being on the Walk, near the Marina and Metro. We have stayed in many hotels but think the staff and service are the best. We will be back

  • Stayed: May 2014, travelled as a couple
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Thank mollyb1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 26 June 2014

Dear Mollyb1234,

Thank you very much for always choosing to stay at Hilton Dubai Jumeirah Resort and for taking the time to write such a great comment on TripAdvisor website which is a valuable feedback for us since we constantly strive to achieve the highest quality standards.

We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Dubai Jumeirah Resort and any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Adel Ashry

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

The Bici restaurant in the Hilton is one of the best Italians you will ever dine in. Fabulous food and great service!
The roof bar is great to sit and watch the sun go down whilst sipping a martini or 2!!
The hotel rooms however are looking a bit sad and are in need of a face lift. Unfortunately the main breakfast area was being renovated so breakfast was being served upstairs in one of the function rooms.....it was complete chaos! the staff were rushed, 5 times we had to ask for coffee and juice, unfortunately there weren't any stations to go and get these yourself or we would have. Poor service for a 5* Hilton, but maybe it was because of the changes.

  • Stayed: June 2014, travelled on business
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Thank Janet A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

My husband and I stayed here for 10 nights for our honeymoon. We could not ask for any more. The hotel staff were so friendly and helpful and the hotel itself was immaculate. We were luckily upgraded by the lovely Adel Ashry and given lots of little extras which made our honeymoon that extra special. We'd also like to mention our house keeper Chester who was excellent at his job and did so much for us. Ferdinand one of the breakfast chefs was always very happy, excellent customer service not to mention Avinash one of the waiters working in The Wavebreaker restaurant who was also excellent at his job. Massive choice of breakfast and restaurants on site, swimming pool was beautiful and the beach on the doorstep. Theres nothing more we wanted. Over all we had the best holiday here and already looking in to staying in this hotel next year. Highly recommended!!! Mr and Mrs Rayner

  • Stayed: June 2014, travelled as a couple
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Thank Mr and Mrs R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 26 June 2014

Dear Mr. & Mrs. Rayner,

Thank you very much for choosing to stay at Hilton Dubai Jumeirah Resort and for taking the time to write such an amazing review on a Tripadvisor website.

We greatly appreciate your comment about the upgrade and also about the Housekeeping, Oceana and Wavebreaker team as we constantly strive to achieve the highest quality standards.

I look forward to welcoming you once more to Hilton Dubai Jumeirah Resort and any of our Hilton Family of Hotels worldwide in the near future in order to make your next visit an unforgettable memory.

With warm regards,

Adel Ashry

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

Stayed here on business, and i will do so again. The location is right on the beach, with a large well kept garden area and pool.
The lounge music played in the evening at the garden/beach bar really let's you know you you're on holiday (bit of a problem for me as I'm not...).
The service is probably the best in any Hilton I have stayed in, and that's a fair number and the facilities are spot on.
And the best thing? It's pretty reasonable to stay here!
As Arnie said in the 80's - I'll be back.

Room Tip: Ask for a pool or garden facing room unless you can afford a sea room.
See more room tips
  • Stayed: June 2014, travelled on business
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Thank marlowbilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 26 June 2014

Dear Mr. MarlowBilly,

Thank you very much for choosing to stay at Hilton Dubai Jumeirah Resort and for taking the time to write a very nice review on a Tripadvisor website. We greatly appreciate your comment since we constantly strive to achieve the highest quality standards.

We place great value on your custom, and your continued relationship with Hilton.

And we look forward to welcoming you once more to Hilton Dubai Jumeirah Resort and any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Adel Ashry

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

Very good and central from Hotel. Traffic at night a bit longer with construction but if you want beach front then this is the better option versus costs. Taxis are readily available and affordable. i would recommend this hotel for both business and Family

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Louis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 26 June 2014

Dear Louis J,

Thank you very much for choosing Hilton Dubai Jumeirah Resort as a place to spend your vacation and for taking your time to submit a review on a Tripadvisor website.

Please be assured that your feedback is very important for us and it is giving us a possibility to improve the quality of service and facilities.

Looking forward to welcome you back at Hilton Dubai Jumeirah Resort or any of the hotels of the Hilton family in the nearest future.

Best regards,

Adel Ashry

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

We spent the first five nights of our honeymoon in December at this hotel and were absolutely amazed by the quality. The service, facilities and attention to detail were far above what we expected based on other 5 star Hilton hotels that we have stayed in. The hotel is right on the beach but also close enough to a number of shops and restaurants (although we rarely ate out of the hotel). The food at the hotel was exceptional, stayed on a half board basis so had breakfast and dinner at the hotel. There was a wide range of choice (even for me as a vegetarian) and the desserts were fantastic. One thing that we really liked was that the staff around the beach / pool area appeared to be clearing away any hotel towels that were left unused for a long time on the loungers so there we were always able to find a lounger, despite it being very busy. Over we had a fantastic time and found this to be very reasonably priced compared to a lot of the other hotels along Jumeirah Beach.

  • Stayed: December 2013, travelled as a couple
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Thank BeccaSR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 23 June 2014

Dear BeccaSR,

Thank you very much for choosing to stay at Hilton Dubai Jumeirah Resort and for taking the time to write your warm words in your feedback on a Tripadvisor that we greatly appreciate since we constantly strive to achieve the highest quality standards.

I look forward to welcoming you once more to Hilton Dubai Jumeirah Resort and any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Adel Ashry

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Dubai Jumeirah

Address: The Walk Street | Dubai Marina, Dubai, United Arab Emirates (Formerly Hilton Dubai Jumeirah Resort)
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 On the Beach Hotel in Dubai
#81 Spa Hotel in Dubai
#83 Business Hotel in Dubai
#91 Romantic Hotel in Dubai
#96 Family Hotel in Dubai
#121 Luxury Hotel in Dubai
Price Range: £172 - £461 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Dubai Jumeirah 5*
Number of rooms: 389
Official Description (provided by the hotel):
Complete with its own private beach and ten award-winning restaurants, Hilton Dubai Jumeirah Resort is conveniently located within a vibrant promenade area. This stylish retreat in the heart of the Dubai Marina also boasts proximity to the beach mall full of boutiques, restaurants and cinemas. Choose from a selection of rooms and suites overlooking the pristine white sands of the Persian Gulf shoreline or the iconic architecture of the Dubai Marina. Bask in the sun on the resort's private beach, enjoy sailing, snorkeling, waterskiing or windsurfing from the water sports center, or take a swim in the refreshing temperature-controlled pool. Awaken your senses and revitalize your spirit at the resort spa, with a full range of body treatments available. Stay fit in the adjacent health club, offering 400 square meters of strength and cardio equipment and separate male and female steam rooms and saunas. An array of restaurants and bars at Hilton Jumeirah Resort offer exceptional menus, nightly live entertainment and romantic settings. Have a cocktail at the swim-up bar, dine alfresco while looking out at the Gulf, or savor award-winning Italian cuisine. The hotel's proximity to tax-free economic zones and international business and media hubs give it a distinct appeal for business meetings and events. With executive meeting rooms, a grand ballroom and lush landscaped gardens for up to 250 guests, the resort offers enticing possibilities for weddings, celebrations and banquets. ... more   less 
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Also Known As:
Hilton Dubai Jumeirah Hotel Dubai
Hilton Jumeirah Beach
Hilton Hotel Dubai
Dubai Hilton Jumeirah

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