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“Hilton Jumeirah Beach Dubai”

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Hilton Dubai Jumeirah
Ranked #124 of 542 Hotels in Dubai
Certificate of Excellence
Doha, Qatar
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Hilton Jumeirah Beach Dubai”
Reviewed 21 July 2014

Great location, great staff, and reasonable price during Ramadan - would definitely go back. All the staff are really welcoming, and the cleaner for my room on the 5th floor was fantastic, I had to leave her a tip!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank gregoryt745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this review, 26 July 2014
Dear Gregory T,

We highly appreciate your time and effort for posting a review following your recent stay at the Hilton Dubai Jumeirah Resort.

We are happy to know that you enjoyed your overall stay with us and we thank you for sharing your comments online. Moreover, your gracious acknowledgements on the hotel location and great staff you encountered while being our guest are much appreciated.

Thank you for your patronage and we look forward to your next visit.

Sincerely yours,


Adel Ashry
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

My son and I just came back from 7 days stay at Hilton Dubai Jumeirah. Very relaxing atmosphere. If you work hard and wish to go away from noise and hussle, then this hotel is the place. The staff are very friendly and I must mention our new friend Mustafa who was there every day to clean and change our room. It was pleasant to see him every morning.

Breakfast at the pancake and omelette desk was nice as well. Thanks Blessing and Ferdinand for your cheerful pancakes.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Henrietta W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this review, 26 July 2014
Dear Henrietta W,

Thank you very much for taking the time and effort to post a personal review here at TripAdvisor.

We are happy to note that you have enjoyed your stay with us. We are grateful for your positive comments towards the hotel’s very relaxing atmosphere and our team members helpfulness.

We anticipate welcoming you back at the Hilton Dubai Jumeirah Resort in the near future.

Sincerely yours,

Adel Ashry
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
102 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 21 July 2014

I can really recommend this hotel. It is a nice hotel with spacious and very clean rooms. It. Is located on the (private) where they have nice beds with thick matrasses. They also have a pool with a poolbar. The staff is very friendly and helpfull. The breakfast is enourmous but it isn't cheap. The bar at Studio zone is a great place to get a beer. The hotel is situated on the Walk where you have plenty restaurants. The only downside is that you have to pay for WiFi on your room

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Rvanhoften
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this review, 23 July 2014
Dear Rvanhoften,

We are delighted to read of your feedback as our guest during a recent stay at Hilton Dubai Jumeirah Resort. Thank you for acknowledging the good location of the hotel and the very friendly staff you encountered at the along with sharing your thoughts on Trip Advisor regarding your stay.

We thank you for bringing to our attention some areas, which you find we need improvement. We are pleased to advise that we already in talks with our service provider with regards to the cost of the Internet service in the rooms.

Thank you once again for choosing Hilton Dubai Jumeirah Resort as the venue for your stay and we look forward to welcoming you back in the near future.

Sincerely yours,


Adel Ashry
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sutton Coldfield, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 July 2014

We enjoyed everything about this hotel and the upgrade to 'executive' was well worth it

The position and facilities were excellent, no difficulty finding sun beds as there were many available in sun and shade

The staff were very friendly and efficient, all in all we cannot fault this hotel

Room Tip: Most of the rooms have a sea view but those closest to the beach are the best
See more room tips
  • Stayed June 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Mikejjohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this review, 23 July 2014
Dear Mikejjohnson,

Thanking you for taking the time to write a review via Trip Advisor following your recent stay at the Hilton Dubai Jumeirah Resort.

We appreciate your complimentary comments on the hotel’s product and services. In addition, thank you for acknowledging the efficient and friendly staff you encountered during your stay.

We are looking forward to welcoming you back soon.

Sincerely yours,


Adel Ashry
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 July 2014

First impressions were excellent. Hakan on reception was nothing short of exemplary and our checkin was as smooth as could be expected. The rooms are a excellent, clean, well maintained, and a wonderful bed that is sure to give you a good nights sleep.

Breakfast was also great - the usual 'buffet and egg station' but more than enough to set you up for the day.

We picked the Hilton JBR as we had stayed previously and as well as the great location there is a Bice on site which is a great, Italian restaurant. Sadly it is not as good as it was and it's very expensive - if you really want a fine Italian I would much rather go to Frankie's just a short walk away in the aptly named Jumeirah Walk.

Then there is the beach, which is great. However the service on the beach is worse than appalling. The waiters, when you could attract ones attention, were curt, bordering on rude and far from helpful. It was 43 degrees when we were there and felt a lot more with the humidity. It seems that the Hilton (unlike every other hotel we have ever stayed in in the Middle East which is many as we have lived here for 7 years) don't provide a cool box or ice bucket but rather a small plastic cup of ice which obviously melts in a few minutes. You need to drink a lot of water in that kind of heat and with the lack of service and ice it ends up being a rather uncomfortable experience.

On our last night we went for a nightcap at the Cuban Bar where we saw the barman emptying one bottle of wine into another to fill it up... just a complete no-no.

Unfortunately we won't be going back, there are plenty of hotels in Dubai and for the same price I am sure we can have a better experience.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Since0Seven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this review, 23 July 2014
Dear Since0Seven,

Thank you for your feedback and taking the time to write your review on the trip Advisor site regarding your recent stay at the Hilton Dubai Jumeirah Resort.

From reading your review we understand we were unable to meet up on your expectations as a Hilton hotel in regards to the level of service and personal attendance. We use this platform to sincerely apologize for the failures in our service delivery. We appreciate all the detailed information provided and please rest assured we will look into each failed service delivery and rectified wherever necessary.

We hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged and which is our strength.


Sincerely yours,


Adel Ashry
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
Reviewed 19 July 2014

My family spent a wonderful 7 nights at the Hilton Jumeirah beach resort from the 25th June 2014. This was our second visit and I really cannot recommend it highly enough. Fantastic location, beautiful surroundings, safe and immaculate swimming pool. High level of cleanliness throughout. Food quality excellent.I have travelled to many hotels in the world and I can honestly say that the level of service from the staff was outstanding, a few in particular really stood out for me and provided exemplary customer service. A special thanks to: Valerian, Restaurant Manager, Louis Front of House Manger and Ferdinand In the Kitchen and od course to the General Manager ( forgotten your name but I know that you are French!!)You all know how you made our holiday perfect and I will hopefully see you all In October or April when I will return. Audrey Sanders

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Audreysanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this review, 23 July 2014
Dear Audreysanders,

Greetings to you!

It is a great pleasure to see you took time to share your valuable feedback on tripadvisor.com. From your review we understand that you had a wonderful stay at the Hilton Dubai Jumeirah Resort owing to your overall experiences.

We appreciate your positive highlights on the hotel’s product and services, the fantastic location, cleanliness of the hotel, excellent food quality and your admiration on the staff performances. Thank you for being so generous with your compliments as we are always striving to ensure we give our best to all our valuable guests. Please rest assured that your comments will be shared to the team.

Thank you for highly recommending us and we look forward to welcome you back to ensure another better enjoyable experience.

Sincerely yours,


Adel Ashry
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 July 2014

My husband & I have just returned & can't recommend it highly enough.Great location, lovely gardens, beach & pool area. Everywhere was immaculately maintained & our room was great. The breakfast buffet was excellent & the chefs who cooked pancakes,eggs etc to order were great fun. The restaurants & bars on-site are good value if you don't want to go out - BICE cool & classy, Crave more relaxed. What sets this place apart though are the fantastic staff who make you feel special & are an asset to the Hilton organisation. Can't wait to return.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mofitzp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this review, 23 July 2014
Dear mofitzp,

Thank you for writing such a positive TripAdvisor review regarding your recent stay at the hotel. We are delighted to read such encouraging comments.

We are happy to know that overall you had a comfortable stay as our guest. Furthermore, a review like yours is what makes our job worthwhile as ensuring guest comfort is our main focus. We have posted your review on our staff notice board for all to read.

We look forward to welcoming you back to the Hilton Dubai Jumeirah Resort in the nearest future.

Sincerely yours,


Adel Ashry
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Dubai Jumeirah

Property: Hilton Dubai Jumeirah
Address: The Walk Street | Dubai Marina, Dubai PO Box 2431, United Arab Emirates (Formerly Hilton Dubai Jumeirah Resort)
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 On the Beach Hotel in Dubai
#74 Spa Hotel in Dubai
#83 Business Hotel in Dubai
#91 Romantic Hotel in Dubai
#96 Family Hotel in Dubai
#114 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Dubai Jumeirah 5*
Number of rooms: 389
Official Description (provided by the hotel):
Complete with its own private beach and ten award-winning restaurants, Hilton Dubai Jumeirah Resort is conveniently located within a vibrant promenade area. This stylish retreat in the heart of the Dubai Marina also boasts proximity to the beach mall full of boutiques, restaurants and cinemas. Choose from a selection of rooms and suites overlooking the pristine white sands of the Persian Gulf shoreline or the iconic architecture of the Dubai Marina. Bask in the sun on the resort's private beach, enjoy sailing, snorkeling, waterskiing or windsurfing from the water sports center, or take a swim in the refreshing temperature-controlled pool. Awaken your senses and revitalize your spirit at the resort spa, with a full range of body treatments available. Stay fit in the adjacent health club, offering 400 square meters of strength and cardio equipment and separate male and female steam rooms and saunas. An array of restaurants and bars at Hilton Jumeirah Resort offer exceptional menus, nightly live entertainment and romantic settings. Have a cocktail at the swim-up bar, dine alfresco while looking out at the Gulf, or savor award-winning Italian cuisine. The hotel's proximity to tax-free economic zones and international business and media hubs give it a distinct appeal for business meetings and events. With executive meeting rooms, a grand ballroom and lush landscaped gardens for up to 250 guests, the resort offers enticing possibilities for weddings, celebrations and banquets. ... more   less 
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Also Known As:
Hilton Dubai Jumeirah Hotel Dubai
Hilton Jumeirah Beach
Hilton Hotel Dubai
Dubai Hilton Jumeirah

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