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“"Very Good Indded"”

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Hilton Dubai Jumeirah
Ranked #143 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 19 August 2014

Stayed for 3 nights in June.This is a good hotel right on the beach.Staff all very pleasant and helpful.Our room was well presented and facilities that we used such as the Fitness Centre and bars were very good.Must make a special mention of breakfast where we had a fantastic range of food available to us.My only small criticism is that the pool is probably a little small for the size of the hotel.All in all a most pleasant stay.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Mijak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 23 August 2014

Dear Mijak,

We thank you for taking the time to write a TripAdvisor review based on your stay last June 2014 at Hilton Dubai Jumeirah Resort.

It was an absolute pleasure to read your feedback, we strive to provide all of our guests with a memorable and pleasant experience whilst with us and therefore we are delighted that you were able to experience this on your visit from the hotel being nice, well presented room, very good recreation facilities and staffs pleasantness and willingness to help and the fantastic range of breakfast items. Your generous acknowledgements of the hotel products and services are much valued.

Thank you once again Mijak for your warm review and we are looking forward to welcoming you back soon.

Sincerely yours,


Adel Ashry
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,913 - 1,919 of 5,154 reviews

Reviewed 16 August 2014 via mobile

facilities are very good... but management still needs some courses in total quality management. I asked for a late check out from front desk manager "Ms. Loes" asked for AED 400 for that with no single second complimentary late check! she could give a complimentary late till 1 or 2 pm but she didn't. I went to the front desk staff they gave me till 1pm. manager has more authority but because she is not professional she's running business in last century methodology. upon check in you receive a towel card to use to get a towel beach if you lost that card they gonna charge AED 30, so for any additional ordinary services make your cash ready.
everything else was very good except Ms. Loes she was not good.
I apologize for that but that what has happened.

Stayed: August 2014, travelled solo
1  Thank Hussain H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 23 August 2014

Dear Big I,

We thank you for posting a review following your recent stay with us as your feedback really helps us to get better in exceeding the expectations of our guests.

While we are grateful to note that you have appreciated the hotel facilities, it is with a great concern to hear that there was an inconvenient incident encountered regarding your late check-out request and we would like to apologize for the inconvenience caused.

We fully understand the frustrations with the expectations you had were not fully meet on this particular occasion. As we always place importance in our every guest feedback, please rest assured that each and every issue mentioned in your review has been discussed with the relevant departments in order to analyse what happened and wherever possible they must be immediately rectified in order to improve our general guest experience in the future.

We truly hope that the misgiving experienced will not hinder you from considering a repeat stay as we all look forward to welcoming you back to the Hilton Dubai Jumeirah Resort in the nearest future to regain your confidence and to prove to you that customer satisfaction is always our top priority.

Sincerely yours,


Adel Ashry
Guest Relation Manager

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Reviewed 16 August 2014

Right at JBR, so lots to do in the evening, great restaurants close by.
Hotel on beach, full service on beach from a drinks and food view. San was great, water blue and warm
Hotel is pricy but worth it for a splurge.
Bar was nice but wine list was poor, only complaint.

Room Tip: No tip - hotel is solid
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  • Stayed: January 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank JeffHToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 23 August 2014

Dear JeffHToronto,

Thank you for sharing your experience as a guest at the Hilton Dubai Jumeirah Resort on Tripadvisor.com.

All your comments are well noted and appreciated. We are delighted to read your review and very happy to know you enjoyed your time in the hotel and we hope to see you again very soon for your next stay in Dubai!

Sincerely yours,


Adel Ashry
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

I had a mediocre experience at this hotel. The internet was terrible and I spent a long time troubleshooting it. There is construction all around the hotel which really ruins the experience. This will be a nice place to stay in about five years, but for now, I'd choose somewhere else.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
3  Thank Carla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 23 August 2014

Dear Carla B,

Thank you for taking your time and effort in posting a review of your recent stay at the Hilton Dubai Jumeirah Resort.

Whilst we appreciate your overall feedback, we regret to acknowledge your dissatisfaction on the internet accessibility and ongoing construction works around the hotel and would like to apologize for the inconvenience caused. We are pleased to advise that we already in talks with our service provider with regards to the Internet service in the hotel.
Like the rest of Dubai enhancements are inevitable for a modern developing city. At such, this situation is beyond our control and we can only apologize for the inconvenience or disturbance they might bring to our guests.

We truly hope that the above misgiving will not hinder you from considering a repeat stay with us the next time you visit Dubai.

Sincerely yours,


Adel Ashry
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

Love returning to the Hilton Jumeirah Beach Resort, with the great location and the executive lounge. Hotel makes you feel at home. Rooms are lovely with great views of sea. Pool is fantastic for adults and children alike. Beach is connected to the hotel and offers plenty of beds with shade too. Would return and would definitely recommend. Service by nearly all staff is very genuine and makes you feel welcome. Only grumble is time it takes to check in and lack of customer service on front desk. Apart from that, top hotel with great service.

Room Tip: Ask for a room overlooking the new outdoor shopping mall, as other side of the hotel is a new buildi...
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  • Stayed: May 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank WellRestedLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 23 August 2014

Dear WellRestedLondon,

Thank you very much for your TripAdvisor review on your stay last May 2014.

We take this platform to thank you for your patronage of the Hilton Dubai Jumeirah Resort and we truly appreciate your business and loyalty.

Thank you for describing the different product and service attributes of the hotel which was enjoyed by yourself as our guest. Moreover we appreciate you recommending us to others.

We look forward to welcoming you and your family back to our hotel in the near future.

Sincerely yours,


Adel Ashry
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Hi my husband and I stayed at the Hilton 4 th to 10 th August 2014 and found the service outstanding. The day we arrived we met Ellina who sorted our room for us straight away and also gave us breakfast. The dinning experience throughout the week was brilliant due to excellent services given by Blessing, Ria, Jonavan and many many more!! We would definitely recommend the hotel and we will definitely be going back again soon.

A big thank you to all the staff again from zeba and Mohammad Shoaib

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Mszeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 23 August 2014

Dear Mszeb,

Thank you for choosing Hilton Dubai Jumeirah Resort for your recent visit to Dubai. We also thank you for taking the time to write about your stay experience as our guest on the TripAdvisor website.

All your comments are well noted and appreciated. Customer service is of paramount importance at Hilton Dubai Jumeirah Resort as such we thank you for acknowledging the services rendered by our team members most especially by Elena, Blessing, Ria, Jonavan, Zeba and Mohammad Shoaib.

Furthermore, we very much appreciate your vote of confidence in our hotel and services you have received.

Thank you once again for choosing Hilton Dubai Jumeirah Resort as the venue for your stay and we look forward to another opportunity of being of service to you.

Sincerely yours,


Adel Ashry
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

what an amazing place to stay, everyone was so welcoming, the location was perfect, the food was great, the process was no hassle infact i was assisted each and every step of the way. loved everything about this place.. i only have one regret- why did i not stay longer..
the hotel is clean and luxurious, air conditioned and no fingerprints on the glass which was great.. the bed was extra comfortable and everyone who served me made me feel amazing.
Dear Mr Ali Habib,
thank you for being so kind and helping me with all the things i needed to make this trip memorable. you're a star..

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank missd1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adel A, Guest Relations Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 17 August 2014

Dear missd1992,

Thank you very mcuh for posting your review on TripAdvisor.com.

We strive to provide all of our guests with a memorable and comfortable stay whilst with us. Hence it is great pleasure to read your review and note your acknowledgments on the hotel location, quality of food and your admiration on our team member performances especially the assistance provided by Ali Habib.

Please rest assured that your wonderful comments will be shared to the team.

We look forward to welcoming you back to the Hilton Dubai Jumeirah Resort.

Sincerely yours,


Adel Ashry
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Dubai Jumeirah

Address: The Walk Street | Dubai Marina, Dubai, United Arab Emirates (Formerly Hilton Dubai Jumeirah Resort)
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 On the Beach Hotel in Dubai
#83 Business Hotel in Dubai
#86 Spa Hotel in Dubai
#90 Family Hotel in Dubai
#91 Romantic Hotel in Dubai
#125 Luxury Hotel in Dubai
Price Range: £115 - £413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Dubai Jumeirah 5*
Number of rooms: 389
Official Description (provided by the hotel):
Complete with its own private beach and ten award-winning restaurants, Hilton Dubai Jumeirah Resort is conveniently located within a vibrant promenade area. This stylish retreat in the heart of the Dubai Marina also boasts proximity to the beach mall full of boutiques, restaurants and cinemas. Choose from a selection of rooms and suites overlooking the pristine white sands of the Persian Gulf shoreline or the iconic architecture of the Dubai Marina. Bask in the sun on the resort's private beach, enjoy sailing, snorkeling, waterskiing or windsurfing from the water sports center, or take a swim in the refreshing temperature-controlled pool. Awaken your senses and revitalize your spirit at the resort spa, with a full range of body treatments available. Stay fit in the adjacent health club, offering 400 square meters of strength and cardio equipment and separate male and female steam rooms and saunas. An array of restaurants and bars at Hilton Jumeirah Resort offer exceptional menus, nightly live entertainment and romantic settings. Have a cocktail at the swim-up bar, dine alfresco while looking out at the Gulf, or savor award-winning Italian cuisine. The hotel's proximity to tax-free economic zones and international business and media hubs give it a distinct appeal for business meetings and events. With executive meeting rooms, a grand ballroom and lush landscaped gardens for up to 250 guests, the resort offers enticing possibilities for weddings, celebrations and banquets. ... more   less 
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Also Known As:
Hilton Dubai Jumeirah Hotel Dubai
Hilton Jumeirah Beach
Hilton Hotel Dubai
Dubai Hilton Jumeirah

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