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All reviews the executive lounge private beach bice restaurant building work sea view jumeirah beach beach bar plenty of sunbeds restaurants and shops afternoon tea sun loungers fantastic hotel early check half board burj khalifa pachanga adel
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Reviewed 19 October 2017

This hotel is a problem for Taxi Drivers to locate from Dubai Airport because of the One Way Road System and the number of hotels and sister hotels that Hilton have on Jumeira Beach. The building itself is very dated although very well maintained. When we were there the hotel was at 85% capacity. Onwards and Upwards is all I can say about the hotel because looking out of the sea view window from the balcony of our Executive room I could count at least 11 cranes in operation.constructing more high rise buildings.This hotel is dwarfed by the other intimidating buildings around it.The Beach itself is already overpopulated with all the other high rise hotels on the beach itself and the building work noise is not conducive to a relaxing beach holiday. The Walk Beach promenade is pleasant enough with beach stalls selling trinkets but the sight of a similar unfinished construction similar to the London Eye On the horizon is unappealing as is the new funfair Waltzer apparatus that is being built on the beach. Plenty of restaurants and air conditioned shops. The Duty Free at the Airport has Good prices for booze and
tobacco but perfumeries are the same price as at home so no benefit in buying Chanel products here.

Room Tip: Rooms are on the small size Lounge is well equipped Marie FE one of the lounge assistant’s provided excellent service
  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank remus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julien B, Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 22 October 2017

Dear remus1,

Thank you for posting a feedback of your recent stay at the Hilton Dubai Jumeirah.
Needless to say it is very disappointing that you highlighted a number of issues, which clearly failed to live up to your expectations.

Rest assured that your comments and suggestions will be taken into consideration during our next refurbishment plan.

Once again, thank you for sharing your review on TripAdvisor, and it would be our privilege to welcome you back in the near future thus giving us another opportunity to make sure you have a great stay.

Sincerely yours,


Julien Besancon
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

A hotel we can rely and come to if there are a few adjustments to it. Other than that everything else was perfect.
A hotel with everything including swimming pool for the kids and a kids area for the children to play in. A beach at the back of the hotel. Gaming room.
Samad and the consier staff were brilliant. Helped us out with every task we found difficult.
Overall a good Hotel to stay at.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Muhidul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julien B, Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 18 October 2017


Dear Muhidul

Thank you very much for taking the time and effort to post a personal review here at TripAdvisor following your recent stay at the Hilton Dubai Jumeirah.

We are delighted to note that you found our overall service and facilities to your satisfaction, as this is what we strive to achieve at all times.

We are also thankful for your positive comments towards our team.

We do look forward to welcoming you back to the Hilton Dubai Jumeirah, in the not too distant future.

Sincerely yours,


Julien Besancon
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

The staff in this hotel really can't do enough for you. We booked the Executive Suite and everyone who served us went above and beyond. The room was clean and the beds comfortable. I would recommend this hotel for anyone looking for a hotel in a good location.

  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Lyndsey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julien B, Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 17 October 2017

Dear Lyndsey F,

Thank you for writing such a positive TripAdvisor review regarding your stay at the Hilton Dubai Jumeirah. We are delighted to read such encouraging comments.

Reviews like yours is what makes our job 100% worthwhile as positive news and comments regarding the team members are much appreciated by us all. I have posted your review on our team notice board for all to read.

Once again thank you for the recommendation and patronage of the Hilton Dubai Jumeirah.

We look forward to welcoming you back to our hotel in the near future.

Sincerely yours,


Julien Besancon
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

We have just returned from a seven day holiday at this hotel. I cannot think of a single point to criticise. The location, food, staff and surroundings are all superb. Close to shops, eateries and nice places to walk this hotel is also directly on the beach which was perfect. The food in the restaurant was delicious with plenty of choice and the staff couldn’t do enough for you. We also used the hotel limo to travel to and from the airport. This was an excellent choice as we travelled in style. We had such a great time here we will definitely be returning to Dubai and wouldn’t hesitate to book this hotel again. Very sad to leave!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank KatherineZoller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julien B, Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 16 October 2017

Dear KatherineZoller,

Thank you for posting a TripAdvisor review regarding your stay at the Hilton Dubai Jumeirah.

We are delighted to read your complimentary comments on the hotel’s product and services. Moreover we thank you for recommending us to other traveler’s as the preferred hotel of stay while in Dubai.

Your patronage is appreciated and our team would be delighted to welcome you back in the near future.

Sincerely yours,


Julien Besancon
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

Arriving in the hotel, the foyer and reception are lovely, and after a long day travelling I was excited I'd made a good choice.

However, having paid extra for a deluxe room with ocean view, the room itself was a bit disappointing, with a need for a bit of redecorating, especially on the balcony.

And the ocean view? I was looking out over the top of the new cinema next door, and had a great view of that and the building works of the Dubai Eye, but it was not the restful view I'd hoped for or expected.

Most of the staff were fantastic, but the guy who was on the desk at check out just seemed to want to move me on as soon as possible, which was disappointing.

Having stayed in many Hilton's before, and visited Dubai on a number of occasions, I will not be returning to this hotel, and would not recommend it to friends or family. For the money paid, you can get a lot better... Disappointed, especially as so many of the staff were great.

Stayed: October 2017, travelled solo
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julien B, Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 16 October 2017

Dear Mark A,

Thank you for sharing your experience as a guest at the Hilton Dubai Jumeirah on Tripadvisor.com.

Your feedback is greatly appreciated. We welcome the good and even the critical appraises. It is only through your feedback can we work on continuously improving on our services and products for a better guest satisfaction which is of vital importance to us.

All your comments are constructively accepted and we do apologize for the inconvenience you experienced.

Nevertheless, we would appreciate another opportunity so that we can prove to you that we have listened to your feedback and made the necessary changes in order to ensure that our service has improved.

Sincerely yours,


Julien Besancon
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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