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“It's good in Dubai!”

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Hyatt Regency Dubai
Ranked #76 of 565 Hotels in Dubai
Certificate of Excellence
Reviewed 5 November 2012 via mobile

We traveled to Dubai with Friendly Planet tours. The hotel was very nice. We needed to take a taxi to get around outside of our excursions. However the taxis was equivalent to most other places we have traveled.
The room was very clean and very modern. We did not order room service but we did eat breakfast downstairs at the buffet. It was very good with many international options. The food was ethnic and delicious.
The staff was extremely friendly and helpful.
We even hired a driver to take us to see many tourist sights. The driver was reasonable. It was about $30 US dollars per hour. We even went to Abu Dhabi.
We had a great time and enjoyed relaxing at the hotel.

  • Stayed: October 2012
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1  Thank sydtayscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRegency, Executive Assistant Manager Rooms at Hyatt Regency Dubai, responded to this reviewResponded 8 November 2012

Dear sydtayscott,

Thankyou for posting your review, we are pleased that you enjoyed your stay with us and have recommended our hotel.

I trust you enjoyed the day out to Abu Dhabi, and that you had an opportunity to visit the magnificent Sheikh Zayed Mosque, lot of visitors to Dubai do not realize that Abu Dhabi is only a two hour drive away.

Look forward to welcoming you back again soon.

Best regards

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Reviewed 4 November 2012

Spent a week here on business and was very pleased with the hotel. Had a room on the 10th floor (room 1004) which was very quiet and comfortable and far from the elevator. Room service was fast, housekeeping excellent. Hotel has a terrific (free) fitness center with many, many treadmills and elliptical trainers and free weights. A pool and a spa are on site, too, but I didn't use either. From a business standpoint, the room was great, with a separate desk for computer work with good lighting and reliable wi-fi and cable internet access. The hotel is close to a metro stop but not really in walking distance to much of anything. The executive lounge on the 18th floor is good, with breakfast options varying daily with egg and pancake options made to order. Evening service between 6 and 8 pm at this lounge is limited to canapes only. Also in the lounge are several PCs and printer access until 10 p.m. only, but there's an additional business center on the 1st floor with later access. There is a small market in an adjacent shopping center if you want to stock your refrigerator, and there is an ice-skating rink there as well if you need to entertain the kids. The hotel has a multitude of bars and restaurants to choose from, including a revolving restaurant on the 25th floor, but it's a buffet only and is quite expensive.

  • Stayed: September 2012, travelled on business
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Thank Caljogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRegency, Director of Marketing at Hyatt Regency Dubai, responded to this reviewResponded 6 November 2012

Dear Caljogger,

Thank you for your review.

We are pleased that you enjoyed your stay with us and I have shared your feedback with the team, which I know will be motivational for them.

I do hope we have an opportunity to welcome you back to Hyatt Regency Dubai when next you visit our wonderful city.

best regards

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Reviewed 3 November 2012

I've just recently returned from a 5 night stay at the Hyatt Regency Dubai. I was sceptical about booking it due to its location however having read the fantastic reviews it received on Trip Advisor and it's overall ranking I was confident I had picked a good hotel. Unfortunately I would not recommend this hotel to holiday goers, it's simply an ok business hotel.

The rooms are clean and functional, however nothing luxurious for a 5 star. The food in the restaurants was ok however very expensive. The main thing that really put me off this hotel was the inability to sunbathe by the pool after 1pm. The location of the pool is such that at 1pm the sun gets blocked behind the hotel building and you no longer have any sun. There is a really low rate sun deck around the front which if you don't have an aeroplane flying overhead your sure to be deafened by all the construction work in the front! The covers on the sun loungers were dirty and there was nobody facilitating this area at all.

The food at the pool side bar was deplorable. I ordered a club sandwich with chips the first day, took one bite and left the lot. I'm not quite sure how a sandwich could be so bad; but it was! And as for the chips... They tasted liked they'd been cooked in chip fat that hadn't been changed since they opened the hotel overall the standard was just awful.

If you are planning a visit to Dubai for pleasure or with your family, do not book this hotel.

  • Stayed: October 2012
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1  Thank ECorco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRegency, Director of rooms at Hyatt Regency Dubai, responded to this reviewResponded 4 November 2012

Dear ECorco,

Thankyou for taking the time to review our hotel on trip advisor and please accept our apologies that we have not met your expectations for this trip.

You have given us some useful feedback that we take accept graciously, and shall use in our ongoing efforts to exceed our customer expectations, especially those comments detailing your experience at the pool and sun deck.

Best regards

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Reviewed 31 October 2012

Henerally i stay in the Grand Hyatt whe I visit Dubai, but this visit was at short notice and due to several major events being held in Dubai, the Grand Hyatt was fully booked. Limousine service provided by the hotel from and ro the airport is great and a definite plus for business travellers. I wa in a Club Room on 17th floor - these rooms are well appointed and comfortable, however I missed having access to a printer in the room as I have in the Grand Hyatt. Printing was available from the computers in the Club Lounge on 18th floor, however this is not ideal when you need to print confidential business documents. The Club Lounge on 18th floor is a great place to unwind and the sraff are friendly and efficient. The evening snacks are great, with a good range of beer, wine, spirits and softr drinks, and the breakfast is very good. The Club Lounge has great views and a pleasant and relaxed atmosphere. Overall a great place to stay with a wide range of bar, restaurants and nightclub facilities on the property. Close to the old souks and the attractions on the Diera side of Dubai Creek. On the downside - taxis seem to be few and far between with quite a wait - regardless of the time of day - had I known I would have booked vehicles in advance, but this has never been a problem at the Grand Hyatt. It is also worth noting that there is a number of high class "ladies if the night" who operate from the bars and clubs within this property - they are discreet, but they are there. Several of my male business colleagues have been approached there when they have stayed there on business. Overall a good hotel that by Dubai standards offers great value for money - and the staff in the Club Lounge are just wonderful - very polite and nothing is too muc.h trouble to them! Would stay again - but only if I was unable to stay at the Grand Hyatt

  • Stayed: October 2012, travelled on business
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Thank Sinabada55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRegency, Director of rooms at Hyatt Regency Dubai, responded to this reviewResponded 4 November 2012

Dear sinabada55,

Thankyou for taking the time to review our hotel. I'm pleased to hear that your overall experience was a good one but sorry to hear that you had some challenges with taxi's during this busy time. Thankfully the RTA have done a great job in increasing the availability of taxis in Dubai (along with maintaining a high standard of service) but there are odd occasions when their resources are stretched and it seems that during the major events in October was one of those occasions.

We always welcome constructive feedback and I appreciate your comment regarding the printers. This is something that we can fix and I will pursue this over the coming weeks to ensure that we have a number of printers available for easy set up in our Regency Cub rooms.

So long as one of the three Hyatt's in Dubai is your hotel of choice when visiting this great city we are happy, and of course we do hope to see you again soon at Hyatt Regency Dubai.

Best regards

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Reviewed 18 October 2012

Stayed here for two nights on a business trip and had a club room. This review is more about basic expectations while conducting my business.

Club rooms are ok but nothing to shout about. Lounge is ok.
There are a number of bars in the hotel, walked out of two of them because of the very loud noise due to music and one was supposed to be the sports bar. Also, these bars were very small and with the smoking you could cut the air with a knife. Thumbs down for this aspect.

I needed to have transport everyday to take me to a number of appointments. The hotel arranged the transport with driver but these were sub-contracts, it did not seem to me that these were hotel employed drivers. Although I had printed copies of maps of where I wanted to go I spent most of my time on the I-Phone on google maps trying to direct the driver. And when the driver does not speak English that is a problem. None of the cars had sat nav and I got to where I wanted to go because I ended up directing. This was seriously frustrating and because my work involes this type of arrangement i.e. hiring cars and drivers I will not go back to this hotel again. Not impressed.

  • Stayed: October 2012, travelled on business
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Thank toddman572001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRegency, Director of Rooms at Hyatt Regency Dubai, responded to this reviewResponded 19 October 2012

Dear Toddman572001

Thankyou for the review and I am sorry to hear that you experienced the frustration that you did with our Luxury Taxi partner.

For the benefit of other readers: We have three types of car transportation:

1. The best (and most expensive) is the hotel limousine service. These are luxury cars, mostly Mercedes Benz and very experienced drivers - they know Dubai very well.

2. The next step down is the type mentioned by Toddman572001. Slightly more expensive than a taxi, mostly Lexus vehicles and most of the drivers are reasonably experienced with navigating their way around Dubai. (I am sorry to hear that was not the case in your experience).

3. The third option is the RTA taxi. This is a basic taxi service, by global taxi standards, I would say they are amongst the best.

Toddman572001 once again, please accept our apologies for the frustrations that you encountered. If we do have the opportunity to welcome you back, our concierge would be more than happy to assist with directions before heading out for the day. The company you used also have a representative in the hotel and we can work with her to assist getting the driver set up with correct directions for any that the driver may not have.

Kind regards
Hyatt Regency Dubai

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Reviewed 17 October 2012

Loved the Regency Club on Floor 18. Refreshing Gin and Tonics with eats to unwind after a busy day at work and travelling in the rush-hour traffic. Service excellent, and also a good place for a quick breakfast.
Enjoyed the spa but disappointed the sauna was out of action. Outdoor pool was lovely on a Monday morning when you knew that back home friends were starting another week of drudgery
my room on floor 15 was quiet but don,t leave your dirty shirts on the floor or you will come back and find they have been laundered at a price!

Room Tip: wasn't given a choice!
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  • Stayed: September 2012, travelled on business
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Thank ailbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRegency, Director of Rooms at Hyatt Regency Dubai, responded to this reviewResponded 19 October 2012

Dear Ailbe,

Thank you for the wonderful review.

The Regency Club really is a great way to stay. It adds another dimension to the room and something I always recommend for people. After a day out (at work, or play) its great to come back the hotel and be able to relax in a comfortable lounge with great views, a good selection of beverages and canapés.

Hope the trip was a success and we have an opportunity to welcome you back soon.

Best regards
Hyatt Regency Dubai

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Reviewed 16 October 2012

We stayed two nights in this hotel while transiting from N.Z. to Prague. Our room was on the eight floor on the seaward side providing a great view out towards the harbour.
The room was very pleasant, well presented and quiet except for some A/C noise though not intrusive.
Great location with a short walk to the old Souk, or a short taxi ride to Dubai Mall, the Creek and the Textile market. Taxis are a cheap way to travel.
Hotel service was excellent, the buffet breakfast a great way to start the day.

Room Tip: There is an ATM in the hotel lobby, very handy.
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  • Stayed: June 2012, travelled as a couple
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Thank Neville F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRegency, Director of Rooms at Hyatt Regency Dubai, responded to this reviewResponded 19 October 2012

Dear NevilleF,

Great to have some feedback from a fellow Cantabrian! (I'm from Halswell).

Thanks for your review, we have become quite a popular stopover for many Kiwi's and Australians enroute to Europe. Of course, being intrepid explorers, many like to do as you have done, and stroll through the enchanting old souks of Deira. I hope you had an opportunitiy to catch an Abra - that's one of my favorites, a contrast to punting on the Avon, and great fun!

We hope to welcome you back soon, perhaps on your next European trip.

Kind regards
Hyatt Regency Dubai

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Additional Information about Hyatt Regency Dubai

Address: Al Khaleej Road | 103 Road, 16, Dubai 5588, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Spa Hotel in Dubai
#55 Business Hotel in Dubai
#56 Romantic Hotel in Dubai
#67 Luxury Hotel in Dubai
#72 Family Hotel in Dubai
Price Range: £74 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Dubai 5*
Number of rooms: 421
Official Description (provided by the hotel):
Hyatt Regency Dubai is a deluxe hotel located in Deira, Dubai's historical & heritage rich district along the Corniche, a renowned waterfront promenade. Located within walking distance from the popular gold, spice & textile souks and few minutes away from the Dubai Museum, Abra station and Heritage Village. Its 421 spacious guestrooms and elegant suites welcomes business and leisure travelers alike. Guests enjoy modern meeting facilities, complimentary internet access, an extensive fitness centre, spa, an ice skating rink and a choice of three award-winning restaurants serving international cuisines, including Al Dawaar, Dubai's only rooftop, revolving restaurant & lounge. ... more   less 
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Also Known As:
Hyatt Regency Dubai Hotel Dubai
Dubai Hyatt Regency
Hyatt Dubai

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