We spent 11 days in November here as a couple with a 6 month old baby. Overall it was a wonderful experience and well suited to our needs with a young baby.
Most of the service and facilities are excellent but it just seemed to be slightly lacking that extra level of polish I would expect from a one and only.
I previously stayed at the O & O in Mexico and it definitely had an edge. There's nothing wrong with the Royal Mirage but it did feel a little generic.
Overall the building is beautiful and more tastefully done being low rise than most in Dubai. Personally I slightly preferred the decor in the Arabian Court but The Palace seemed to have more going on.
Our room was very nice, comfortable bed, good shower, spotlessly clean but still quite generic and not really anything special. However I would highly recommend our rooms location on the ground floor by the pool if you have a baby. We were in 226 and could walk out to the pool from our terrace. Our baby monitor even worked from the sun lounger to our room for her sleeps.
The pool is beautiful, big and well shaded with palms. There is reasonable pool service. The people are lovely but just not enough of them so it's not always as easy as you'd like to get a drink.
In the end they were very helpful with the baby sending someone to our room to collect our bottles for washing each morning and returning them within half an hour. They also provided a steriliser and made puréed vegetables and fruit three times a day through room service free of charge for her meals as she had just started weaning.
This was all fantastic however it did take a while to get organised at the start and there were several instances of them forgetting requests or not knowing what they could and couldn't do. For example we were told in advance of our stay that they would be able to provide a baby car seat for our use however when we arrived they could not find one which meant we could not leave the hotel for a couple of days.
The babysitting service is very good in that its remarkably reasonable for this level of hotel. 6 pounds an hour before 11pm, double after. We used this every night while we had dinner and it largely went well. However do bear in mind they are mainly young girls and obviously not that experienced. On our second night we came home at 11 to find the babysitter playing with our baby in the room with the lights on. Apparently she had kept turning the light on to check on her every hour (not at our request!) and not surprisingly had woken her and she then thought she should get her up and had been playing with her for an hour! All well intentioned but really not ideal! Make sure you give very specific instructions!
The restaurants were all very good generally except we weren't too enthralled by the olives buffet. Breakfast was fine but not really exciting and we only ate here once for dinner. Great choice but not a great setting.
The half board special offer was well worth having. You got 360 dhm each towards dining in any other restaurant and we used this mainly. Celebrities was excellent as was the beach bar and grill. We liked the setting of eauzone in the Arabian court but the food wasn't quite as good as we'd hoped.
The Indian nina was very good also although quit quiet and lacking in atmosphere when we went. We also took the free boat to the 101 loung at the O & O the palm. You get 25% off here with half board which was a nice change.
One of the best things at the palace is the jetty lounge bar which is a really nice beach bar with a bit of an Ibiza vibe. A great place to watch sunset!
Drinks overall were pricey but not actually as bad as I'd feared. Cocktails were around 8 or 9 pounds which was very reasonable but beer is 7 pounds plus and wine was the biggest challenge with nothing really under 40 pounds a bottle.
Overll we had a wonderful holiday. It suited the baby, most of the staff were very helpful and we loved the relaxing feel and the excellent food. However it seemed maybe a lack of staff might have been the issue for service dropping from time to time. I'm not a very fussy traveller but I do think with this brand and the price you are paying you expect the best and it just wasn't quite there consistently.
- Official Description (provided by the hotel):
- The Palace at One&Only Royal Mirage conjures the magic of Arabia, a domain where guests may wander amidst the abundant gardens or stroll amongst the meandering water features. The property is generous, with 231 guest rooms and suites, on a private beach that offers rich leisure facilities, such as the impressive temperature-controlled swimming pools, water sports centre, tennis courts, golf putting green, ‘KidsOnly’ children’s facilities and, most importantly, a tranquil haven for rest and relaxation. ... more less
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- Also Known As:
- The Palace At One And Only Royal Mirage Dubai
- The Palace At One&Only Royal Mirage Dubai Hotel Dubai
- Royal Mirage Dubai