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The Palace at One&Only Royal Mirage Dubai
Ranked #7 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 20 April 2014

We arrived in the early hours, were met and given a drink on arrival and escorted to our room. The guided tour was arranged for the morning. Staff were attentive, atmosphere was relaxed during the day and in the informal eating areas, nothing was too much trouble for the staff - it was like being at a spa. Gold Lounge membership meant breakfast could be taken peacefully and at leisure, the same with afternoon tea. It was the most relaxing of breaks.

Room Tip: The gold membership costs more but is worth it.
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  • Stayed: February 2014, travelled with friends
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3  Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 27 April 2014

Dear Carol,

Thank you very much for sharing the details of your recent stay at The Palace of One&Only Royal Mirage. We areindeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return in not too distant future.

Kind regards
Management Team
One&Only Royal Mirage, Dubai.

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857 - 863 of 1,856 reviews

Reviewed 14 April 2014

totally recommend this hotel in Dubai as the ultimate chill out with first class service! We have visited this hotel for about 10 years and the level of service remains fabulous. We usually book gold club in the Palace which provides additional benefits - well worth the extra cost. From being met at the airport and travelling in a big white BMW, having your case unpacked for you (if you wish), having the best places around the pool selected and basically your every desire met to ensure you have a great stay at this hotel. The Gold Club manager takes a personal interest in guests and the entire experience is very personalised. Totally recommended!

Room Tip: Rooms are virtually identical, but if you can stretch to a suite - go for it!
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  • Stayed: June 2013, travelled as a couple
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1  Thank chrisb344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 16 April 2014

Dear Chris,

Thank you very much for sharing your recent experience at the Arabian Court. We sincerely appreciate the time you have spent towards your detailed comments. Your very kind compliments towards our team members and departments will be shared with all concerned.

We are indeed delighted to read that you enjoyed the facilities and services provided by our team

We value such feedback, and look forward to your return in not too distant future.

Kind regards
Management Team
One&Only Royal Mirage, Dubai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

Great bar with a great vibe, view and design. I and two friends went to the One and Only's Jetty bar for drinks and didn't want to leave. It was like South Beach meets Mykonos. Very cool design and lighting with cool music. Mostly expats and wealthy clientele. Didn't want to leave it was that good. Mojito was v strong !

Room Tip: great bar to have a drink in Dubai in stylish surroundings
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  • Stayed: April 2014, travelled with friends
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1  Thank Nick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2014

Just returned from an extremely disappointing stay at this hotel. Having stayed here before, when it was a standard you would expect, things have certainly changed and not for the better. The hotel is now looking very tired particularly the pool and garden areas.

There are far too many things to list here but the main problem is that the service is no longer first class and certainly not One and Only standard

We weren't able to get into our room until 3.30 pm even though we had requested an early check in and been told that it would be fine.

Waited ages for room service orders only for the order to be wrong? Drinks ordered at the pool that never came?

It has become a poor relation to the new One and Only The Palm.

There are far superior hotels in Dubai choose one of them.

Stayed: March 2014
3  Thank JaneS941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 8 April 2014

Dear Jane

Thank you very much for sharing your recent experience.

We have carefully reviewed all the information you have kindly provides us, and we deeply apologise for having come short of meeting some of your expectations.

Rest assured that each comment is looked into with members of the concerned teams and adjusted where ever possible.

We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectations and to amend your latest views.

We look forward to such in the not too distant future.

Kind regards
Management Team
One&Only Royal Mirage, Dubai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

Stayed here for 3 nights in September 2013. I booked through my Virtuoso agent and, as part of the Virtuoso benefits, got upgraded to a Gold Club room.

The service in this hotel is top notch. Everything you want done is done before you can even finish your question. They're also very good in making you feel welcome and extra special, like the surprise extra desert they sent us whilst dining at 101 (across the water at One & Only The Palm) on our last day there.

The grounds are lovely. Although I stayed at the Palace property, the other ones look equally great.

  • Stayed: September 2013, travelled with friends
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1  Thank ReneVdS1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

We were not staying in this hotel but with a friend. As we were celebrating a Birthday we wanted to do something special so we payed £101 (600DR) to sit on the hotels beach for 5 hours, all you got was a towel and as we were not hotel guests the staff ignored us. For lunch we had a sandwich which cost £32 (190DR) which was discussing, soggy bread with processed meat. Thanks One & Only for making the birthday an unforgettable costly wast of time.

  • Stayed: March 2014, travelled with friends
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2  Thank James4573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 8 April 2014

Dear Steve,

Thank you very much for sharing your recent experience.

We deeply apologise for having come short of meeting some of your expectations.

Rest assured that each comment is looked into with members of the concerned teams and adjusted where ever possible.

Kind regards
Management Team
One&Only Royal Mirage, Dubai.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

My husband and I spent six nights at The Palace and had a great time. Every member of staff was friendly and helpful, with cheerful 'good mornings' and offers of help. The hotel was immaculately clean and the food of an exceptionally high quality. Yes, the birds on the terrace at breakfast can be a bit of a nuisance, but nothing awful. The pool area is serviced by friendly pool staff and bar staff walk through frequently to serve drinks. The Tagine restaurant could do with bit better lighting - both myself and my husband resorted to using the torch facility on our phones to read the menu! But it was very atmospheric and the food was excellent. Food in Celebrities was delicious. We went to Eau Zone at the Arabian Court and it was nice, but didn't think it anything particularly special. We did regret booking half board - the credit doesn't go far if you want to eat a la carte. We had a standard room that was spacious and quiet at night - great view of the pool. Only thing is the party boats that regularly moor up close by and boom out loud bass music during the afternoon and evening, but that's not the hotel's fault. Big thanks to Shri (sp?) our friendly pool boy who looked after us so well, and to Bala the bell boy, who was delightful and helpful at all times. Super hotel.

  • Stayed: March 2014, travelled as a couple
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1  Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 31 March 2014

Dear Kate,

Thank you very much for sharing the details of your recent stay at The Palace of One&Only Royal Mirage.

We sincerely value such feedback and appreciate the time you have taken to be so detailed.

Rest assured, all the concerned departments will be informed of your kind compliments.

Meanwhile, we look forward to welcome you again.

Kind regards
Management Team
One&Only Royal Mirage, Dubai.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palace at One&Only Royal Mirage Dubai

Address: Al Sufouh Rd | Jumeirah Beach, Dubai 37252, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Dubai
#4 On the Beach Hotel in Dubai
#7 Luxury Hotel in Dubai
#25 Family Hotel in Dubai
#41 Romantic Hotel in Dubai
#97 Business Hotel in Dubai
Price Range: £339 - £1,445 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace at One&Only Royal Mirage Dubai 5*
Number of rooms: 231
Official Description (provided by the hotel):
The Palace at One&Only Royal Mirage conjures the magic of Arabia, a domain where guests may wander amidst the abundant gardens or stroll amongst the meandering water features. The property is generous, with 231 guest rooms and suites, on a private beach that offers rich leisure facilities, such as the impressive temperature-controlled swimming pools, water sports centre, tennis courts, golf putting green, ‘KidsOnly’ children’s facilities and, most importantly, a tranquil haven for rest and relaxation. ... more   less 
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Also Known As:
The Palace At One And Only Royal Mirage Dubai
The Palace At One&Only Royal Mirage Dubai Hotel Dubai
Royal Mirage Dubai

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