Had spend a night at the one and only ... lovely hotel in terms of location, ambience and asthetics. However service does not compliment the setting. Get this part right and this hotel would be definitely the best in the region hands down.
Moroccan restaurant and the shisha place is great both on food and service. Roomservice is a joke, up on ordering a shot of aperitif , was told we only sell the same by bottles. Reception while polite is not helpful and seems robotic in responses. Requests from house keeping takes at least one reminder before it gets done. All these are okey and acceptable for a normal dubai 4 or 5 star hotel, however when you pay premium.you do expect premium .
Go there for the venue and setting , but don't expect too much in terms of service
- Official Description (provided by the hotel):
- The Palace at One&Only Royal Mirage conjures the magic of Arabia, a domain where guests may wander amidst the abundant gardens or stroll amongst the meandering water features. The property is generous, with 231 guest rooms and suites, on a private beach that offers rich leisure facilities, such as the impressive temperature-controlled swimming pools, water sports centre, tennis courts, golf putting green, ‘KidsOnly’ children’s facilities and, most importantly, a tranquil haven for rest and relaxation. ... more less
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- Also Known As:
- The Palace At One&Only Royal Mirage Dubai Hotel Dubai
- The Palace At One And Only Royal Mirage Dubai
- Royal Mirage Dubai