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“Exceeded expectation - Again!!” 5 of 5 bubbles
Review of The Palace at One&Only Royal Mirage Dubai

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The Palace at One&Only Royal Mirage Dubai
Ranked #13 of 544 Hotels in Dubai
Certificate of Excellence
Manchester
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Exceeded expectation - Again!!”
5 of 5 bubbles Reviewed 15 July 2014

Having had an unbelievable stay previously at the Residence & Spa, i booked my wife and I in to The Palace for 3 nights on the final leg of our Honeymoon.

Once again, The Royal Mirage did not disappoint - we had a truly amazing stay!

In summary - great reception, welcoming staff, stunning decor, excellent accommodation, fantastic pools, lovely beach, exceptional service, high quality food from a great choice of restaurants.

This One & Only resort is simply fantastic - it's a hotel everyone should experience!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wardy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this review, 3 August 2014
Dear Sir,

Thank you very much for sharing the details of your recent experience. We are delighted that you returned to One&Only Royal Mirage for your honeymoon, and that you once again
enjoyed the facilities and services provided by our team of dedicated members.

We value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,594 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (354)
Date | Rating
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English first
Rossendale, United Kingdom
Level Contributor
102 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

We just love this hotel and cannot understand some of the negative reports especially regarding housekeeping and room service.

This stay was in Ramadan and the hotel was quiet but nothing detracted from there usual excellent service

Room Tip: All the rooms are nice but the club rooms on the 5th floor have excellent veiws
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gailbrown100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this review, 3 August 2014
Dear Gail.

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

The property is flawless, the grounds immaculately kept, the staff is extremely accommodating. The hygiene standard is superior and our room on the club floor was excellent with views of the water and the lawn. The breakfasts were wonderful and the small touches distinguish this facility from others. For instance, while lounging by the main pool, an attendant passes by to clean our sunglasses! He even cleaned my swimming googles! Also provided were attendants brought around fresh cut fruit and waited for each person to eat it in order to collect the picks for safety reasons. The seafood restaurant is fabulous as is the Moroccan restaurant, Tagine. The Moroccan hammam was an unforgettable experience- highly recommended. The only down side is that beds are quite hard and only feather pillows are available (a concern for some but not all).

Room Tip: The club room is a plus since both afternoon tea and cocktails/snacks are served in the afternoon...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kym S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
100 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

My fiance and I travelled to Dubai for five days of pure relaxation and this is exactly what the Palace gave us. Check in was very quick and easy, literally took less than 10mins whilst sat in the comfy lobby. We were also given early check in before 10am, which was brilliant.

The room was large, very clean and had everything you needed. Anything you wanted was a quick phone call away. Housekeeping were great with a lovely turn down service and very friendly staff.

The pool area was spotless and very relaxing, sun loungers nicely spaced out and good service with water constantly topped up, fresh fruit, sunglass cleaning, cold face spray and frozen flannels. Drinks service by the pool was also efficient. You cannot eat food by the pool due to hygene reasons, I have never experienced this before in a 5* hotel. We tried the restaurant by the pool and found the menu a bit boring and expensive so for a break from the heat we had room service each lunchtime. Room service menu was varied and never took longer than 25mins for food, so we were pleased.

We didn't wait longer than 5mins for a taxi from the hotel and yes there are some road works but we never spent longer than 10mins in traffic as a result of them. We got reservations in each restaurant we wanted to try and the staff were always approachable and friendly.

They gave us late check out to 2PM but then we used the fitness centre to shower, dry hair, etc etc, they had everything you needed in there to prepare for a night flight home.

Overall we were very impressed and would definitely recommend this hotel to others looking for a few days of relaxtion!

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LRE517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this review, 3 August 2014
Dear Guest

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Arab Emirates
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 8 July 2014 via mobile

Had spend a night at the one and only ... lovely hotel in terms of location, ambience and asthetics. However service does not compliment the setting. Get this part right and this hotel would be definitely the best in the region hands down.

Moroccan restaurant and the shisha place is great both on food and service. Roomservice is a joke, up on ordering a shot of aperitif , was told we only sell the same by bottles. Reception while polite is not helpful and seems robotic in responses. Requests from house keeping takes at least one reminder before it gets done. All these are okey and acceptable for a normal dubai 4 or 5 star hotel, however when you pay premium.you do expect premium .

Go there for the venue and setting , but don't expect too much in terms of service

Stayed June 2014, travelled as a couple
Helpful?
3 Thank SushanthNambiar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this review, 13 July 2014
Dear Sushanth.

Thank you so much for sharing your experience related to your recent stay with us. We indeed apologise if we have come short of meeting your expectations and rest assured that each comment is reviewed with members of the concerned teams and adjusted where ever possible.

We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectations and to amend your latest views.

We look forward to such in the not too distant future.

Kind regards
Management Team
One&Only Royal Mirage, Dubai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, England, United Kingdom
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

We wanted sun, sand, sea, a few things to go do/see with a top notch hotel - we hit the jackpot here! Everything was just perfect; from the room, view, amenities, restaurant choice/standard, private beach, loungers, pool, staff, HOT sea, sizzling sunshine and loads to go out and see/do. Our 1st time in Dubai and LOVED IT! Great base this hotel which you could quite easily not leave for 2 weeks and just relax and get a tan whilst experiencing top notch service throughout. We managed to throw in many outings and still feel we got the most out of the One & Only (we stayed in The Palace) as it has so many restaurants to choose from (we tried them all including one of the three on at the One & Only Palm via their dedicated water bus service) - all were amazing. Loved the fact that whatever time we walked to the beach, there were sunbeds available (maybe due to the 40-50C heat putting some off?) but we like it that way :) Cannot state how perfectly this hotel met our expectations from a friend recommendation, we will most certainly return. NB Best ever but also the most expensive - you get what you pay for though :)

Room Tip: 4th or 5th floor to get gulf/palm view
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MW_nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this review, 13 July 2014
Dear Martin,

Thank you so much for sharing your recent experience. We are delighted that you selected our resort for your first visit to Dubai, and that you enjoyed our facilities and services.

We value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newmarket, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

we stayed her for 4 nights for our 'minimoon' on the 22nd June. we stayed in the gold club where you get your own check in desk and happy hour cocktails and nibbles between 6pm and 8pm which are very good! theres two tvs and a balcony for 'smokers' the staff on the desks are super friendly and make you feel relaxed and nothing is a problem for them. our room was serviced daily and to a very high standard as it was our honeymoon we received some lovely chocolates and red roses were placed one night when we went out. only thing was is that only one night we received free water in our room so the other nights we had to use the mini bar which of course you get charged for. we had room service twice the food was very good brought in on a table the food was hot and fresh and not that over priced considering its Dubai. we were half board so we ate every morning in the olives restaurant with a good selection of breakfasts to choose from. we also dined here on a evening which was nice but not as much selection and the menu doesn't really change that much! it could be better to be honest, we also dined in ninas its almost like a indian restaurant with a twist this is very good! good service this restaurant is in the Arabian court, you get a free minibus to take you and pick you up which makes it very easy and comfortable.
the bar by the pool could do with more choice if you want to eat by the pool but the cocktails are very good. every where is immaculate and they come and lay your towel out for you on your sun lounger.
overall I was impressed and would return in the near future.. oh one more thing there needs to be a bigger selection of dvds that you can hire.

Room Tip: pay a little extra for the gold club to receive extra benefits it is definatly worth it
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kelly I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this review, 13 July 2014
Dear Mrs. Kelly,

We are pleased to read that you selected our resort to spend the memorable occasion of your honeymoon.

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palace at One&Only Royal Mirage Dubai

Property: The Palace at One&Only Royal Mirage Dubai
Address: Al Sufouh Rd | Jumeirah Beach, Dubai 37252, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Dubai
#7 On the Beach Hotel in Dubai
#13 Luxury Hotel in Dubai
#25 Family Hotel in Dubai
#41 Romantic Hotel in Dubai
#97 Business Hotel in Dubai
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Palace at One&Only Royal Mirage Dubai 5*
Number of rooms: 231
Official Description (provided by the hotel):
The Palace at One&Only Royal Mirage conjures the magic of Arabia, a domain where guests may wander amidst the abundant gardens or stroll amongst the meandering water features. The property is generous, with 231 guest rooms and suites, on a private beach that offers rich leisure facilities, such as the impressive temperature-controlled swimming pools, water sports centre, tennis courts, golf putting green, ‘KidsOnly’ children’s facilities and, most importantly, a tranquil haven for rest and relaxation. ... more   less 
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Also Known As:
The Palace At One&Only Royal Mirage Dubai Hotel Dubai
The Palace At One And Only Royal Mirage Dubai
Royal Mirage Dubai

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