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“Great stopover with emirates”
Review of Fairmont Dubai

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Fairmont Dubai
Ranked #49 of 550 Hotels in Dubai
Certificate of Excellence
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great stopover with emirates”
Reviewed 22 July 2014

Fantastic stopover on the way to Europe. Close to burg Kalifa and the Dubai mall. Staff were brilliant and the breakfast buffet was a stand out. Will definitely go again. Room was perfect and comfortable with all the modern facilities you could want. Fantastic views and the dayspa looks beautiful.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, 27 July 2014
Dear Martin,

Thank you for sharing this great review. We are very happy to know that you found Fairmont Dubai as a convenient stop over hotel for your trip. It is great to hear as well that your over all stay with us was perfect and comfortable.

We look forward to welcoming you again soon.

Kind regards,
The team at Fairmont Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,770 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (293)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Ceriano
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014 via mobile

This hotels is very good both for business and holiday. Very close to the Burj Kalifa is really close to the metro station of world trade center (just outside of the building). Hotel personnels were very kind to help me during my vacation with good suggestion about place to be visited and in travelling arrangements or bookings of place to be visited ( e.g: booking of "at the top Burj Kalifa "done directly by them with time and money saving) Very pleasent stay in Fairmont Dubai, absolutely suggested!

Stayed July 2014, travelled solo
Helpful?
1 Thank Bruno P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, 20 July 2014
Dear Bruno P,

Thank you very much for this amazing review. It’s great to know that you enjoyed your stay with us and that the convenient location of the hotel made it easier for you to discover the different tourist spots around the area.

We are also delighted that you experienced the renowned service that our colleagues are known for. It is always our aim to ensure that every guest stay is memorable.

We look forward to welcoming you again soon.

Kind regards,
The team at Fairmont Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coimbatore, India
Level 5 Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 16 July 2014

Was there on business last week and stayed for 2 days. Our room was on the 23rd floor with breathtaking views of the city. The hotel is conveniently located, great staff with clean and neat rooms. I found it a bit expensive, also breakfast was not included. Food in the hotel's several restaurants are also pricey (my opinion).
Would I recommend? Yes - for business trip

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rangy68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, 20 July 2014
Dear Rangy68,

Thank you very much for sharing this great review. We are delighted to learn that you enjoyed your stay with us and that the convenient location of the hotel helped you discover the city.

Regarding breakfast, we do offer a room with breakfast package. Prices in our outlets are also in line with other luxury five star hotels within our vicinity.

However, we would like to look further into the prices of the outlets you visited. Could you please contact us directly by emailing dubai@fairmont.com, so that we can further look into this?

We hope to welcome you again at Fairmont Dubai.

Kind regards,
The team at Fairmont Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 6 Contributor
363 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 15 July 2014

Stayed there several times over the last 3 years so on a last minute weekend in Dubai, the Fairmont was a first pick. In July 2014, note that the lobby was in construction, although it did not cause neither noise nor disruption.

The reception staff is quick, efficient, and service-oriented. Valets are very attentive to clients needs & security: they will provide you with a card in Arabic to tell the drive where is the hotel. A taxi to the Dubai Mall will cost approx 3-4 USD; to the airport, 5-6 USD. A metro station is 200 m. away.

Had a corner room, above 20th floor with amazing city views. Staff offered late check out at no additional fee. Free wifi (great connection) & use of a business center (33rd floor). Free bottled water all day long (even during Ramadan).

Gym has various cardio equipment (rowers, ellipticals, bikes, treadmills) with personal TVs, all weight-assisted machines, smith machine, free weights, TRX equipment, yoga mats, exercise balls, and plenty of water!

Hotel has two outdoor pools (front and back of hotel, one for sunrise, a sunset pool)

Room Tip: Become a Fairmont Club member (no cost) for free Internet.
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  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank MarySL00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, 16 July 2014
Dear MarySL00,

Thank you for sharing this amazing review. We are very happy to know that you had a great time during your stay with us.

As you have noticed that our lobby is currently undergoing refurbishment. The brand new look will be ready by September this year. We are all very excited to welcome you on your next stay and enjoy an enhanced arrival experience at Fairmont Dubai.

We hope to see you again soon.

Kind regards,
The Team at Fairmont Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 July 2014

Booked as part of a Dubai stopover, which allows an early AM checkin. Staff was fantastic, extremely courteous and professional. Breakfast was good. Room was comfortable. Building well maintained (or perhaps just new.) My only complaint was that there is perhaps insufficient elevator capacity and we sometimes waited for a while to get down to the lobby (from the 27th floor).

  • Stayed June 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank BernardoTheTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, 16 July 2014
Dear Bernardo,

Thank you very much for this great review. We are delighted to learn that you met the outstanding service our colleagues are known for and that you had a nice stay with us.

We apologise though for the experience you had regarding our elevators. We try our best to ensure that there is a smooth flow of guests within our lobby elevators. However, sometimes due to the busy period there is a longer wait time.

We look forward to welcoming you again soon.

Kind regards,
The Team at Fairmont Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 July 2014

My husband and I stayed here for 2 nights during our recent trip to Dubai. The hotel is well located. Close to the airport and 5-10 minutes drive to Dubai Mall. Room is big and bed and pillows are good quality.

The staff and service are excellent.

I am not however, impressed with the layout of the Hotel Lobby. It's rather dark and unappealing. It's so different to other Fairmont Hotels we have stayed.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sindi501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, 16 July 2014
Dear Sindi501,

Thank you very much for taking time in sharing your experience. We are happy to learn that overall you had a nice stay with us.

We are delighted as well to let you know that our lobby is currently undergoing refurbishment. The brand new look of the lobby will be ready by September this year. We are all very excited to welcome you on your next stay and enjoy an enhanced arrival experience at Fairmont Dubai.

We look forward to welcoming you again.

Kind regards,
The Team at Fairmont Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby UK
Level 5 Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 July 2014

Readers - have used this hotel twice on business and I am glad I didn't have young children with me in the evening.
The rooms are well appointed and the service has been adequate. Not great service to Dubai standards but, nevertheless adequate.
In the evening you can see a trail of working girls coming in and out of reception. The Cigar Bar is awash with them. if easily offended stay away.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDubai, Guest Relations Manager at Fairmont Dubai, responded to this review, 6 July 2014
Dear David S,

Thank you very much for your feedback. We are sorry to learn that your experience did not live up to your expectations; consequently we have shared your review with the upper management in order to make sure that these problems are addressed.

We would appreciate it very much if you could get in touch with us directly by emailing us on dubai@fairmont.com so that we can welcome you back and ensure that your next stay with us is seamless.

Kind regards,
The team at Fairmont Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Dubai

Property: Fairmont Dubai
Address: Fairmont Dubai Sheikh Zayed Rd | 308 Road, 51, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Spa Hotel in Dubai
#41 Business Hotel in Dubai
#45 Luxury Hotel in Dubai
#71 Family Hotel in Dubai
#88 Romantic Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fairmont Dubai 5*
Number of rooms: 394
Official Description (provided by the hotel):
A unique blend of contemporary design and urban chic, Fairmont Dubai hotel is an icon in the financial heart of the city. Designed with business in mind, this multi-use complex is just minutes from Dubai's key attractions, shopping facilities, golf clubs and beaches and is directly linked to the Dubai International Convention Centre (Dubai World Trade Centre) by a dedicated covered walkway as well as linked to the Dubai metro system with direct service to the Dubai International Airport (Terminal 1 and 3). ... more   less 
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Also Known As:
The Fairmont Dubai Hotel Dubai
Dubai Fairmont
Fairmont Hotel Dubai

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