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Carlton Palace Hotel
Ranked #192 of 540 Hotels in Dubai
Certificate of Excellence
Manama, Bahrain
1 review
“Recommended”
5 of 5 bubbles Reviewed 10 May 2012

I loved the stay in Metropolitan Palace Hotel, the stuff were very helpful, specialy Ms. Pretty. the location is good, the rooms are very clean.. everything was perfect for us. I highly recommend this hotel.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shams_bh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 12 May 2012
Dear Guest,

Thank you for taking time to leave your comment at tripadvisor.

I will personally pass on your comments to Ms. Preethi, whom for sure will be delighted at your gesture and would be very grateful for your generous comments. Your comment will also encourage the whole team to serve their best specially when it is being appreciated.

Look forward to see you soon on your next visit and don't forget to recommend our property to your friends and relatives out there.


Regards,

Yashvanth Gowda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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768 reviews from our community

Traveller rating
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    96
    30
    39
See reviews for
125
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Leeds, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 May 2012

Very nice hotel with extremely efficient and friendly staff. We had the Executive Package which was good value for money with the added benefits of the Executive Lounge. Rooftop pool area was very good although a little windy on some days. Proximity to Airport and older areas of Dubai / Creek was part of reason for selecting this hotel. John & Georgia UK

Room Tip: Room 904 was very good. Go for it.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnBoy904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 9 May 2012
Dear Guest,

Thank you for taking the time to write a review about your recent stay at the Metropolitan Palace Hotel Dubai.

I do really agree and very thankful that you appreciate our executive room package. This is really amazing to stayed on that room category where you will enjoy a lot of additional benefits like executive lounge access with free wifi internet, free tea/coffee facilities with canapes and enjoy the unlimited regular beverages in the evening.

I really hope to have the pleasure of welcoming you back in the not too distant future.


Regards,

Yashvanth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 6 May 2012

Superb rooms and services from all areas - Front Office - Vinod from Bell Desk, Rohit from Reception, Rolson and Mathew from Coffee Shop and a house keeping lady to clean my room number 512 from 30 april to 4th may 2012

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ssavc123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 7 May 2012
Dear Guest,

I am delighted to learn that you had an overall nice stay with us and that you were able to enjoy the facilities of Metropolitan Palace Hotel. Our entire team is working tirelessly to maintain our various pools, the service and food quality in our restaurants and it is great that you made use of most them and liked them as much as you did.

I will personally pass on your comments to our entire team who will be delighted at your gesture and grateful for your generous comments.

We are looking forward to welcoming you back in the future!


Best regards,

Yashvanth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
1 review
5 of 5 bubbles Reviewed 6 May 2012

I liked the hotel has special décor, the health club was a good ,Reception was very good

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fawaz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 7 May 2012
Dear Guest,

Thank you very much for taking your time and giving us your feedback, we very much appreciate it.
Our guest’s complete satisfaction is our main goal at Metropolitan Palace Hotel, and it is rewarding to learn this has been achieved on this occasion. We do look forward to the opportunity of once again welcoming you back to our hotel.

Regards,

Yashvanth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 May 2012

We've been in this hotel for 4 nights, just married in Malaysia and as a gift of one of our friends, he handover me a ticket for 2 and 4 nights stay in Dubai at Metropolitan Palace Hotel. What a kind of hospitality they offered? Excellent in all ways, from airport pick up with private car, warm welcome from the entrance and superb check in. Room was big and clean, complete bathroom amenities and there was a sweet surprise from them, a very lovely cake on our arrival. Room service is 24 hours, all of your request will be given perfectly and on time. Don't miss their pool on the rooftop, it's amazing specially with this season. How we wished we can stay for more nights and enjoy more that the hotel could offer. Highly recommended!!!!!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank accidentally_inl0ve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 7 May 2012
Dear Guest,

First and foremost is my Congratulations to both of you!!!

I loved to read your response and to see that in your detailed feedback, your explanation made it clear to see how much you enjoyed our hotel. I really hope to have the pleasure of welcoming you back in the not too distant future.


Regards,

Yashvanth Gowda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

Older charm but all round great service. Nothing is a problem. Wifi could be better and gym change rooms need some renovation

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SR22TSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 7 May 2012
Dear Guest,

Thank you indeed for your feedback and comments with regards to our services. I was very pleased to know that you are satisfied with us, we are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations.

We do hope to be given the opportunity to welcome you back in the very near future. With all our very best wishes.


Yashvanth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
esf
1 review
4 of 5 bubbles Reviewed 1 May 2012

your service was very good, I had good time in your hotel. and thank you for every thing.

  • Stayed May 2012, travelled on business
    • Rooms
Helpful?
Thank mahmood s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 7 May 2012
Dear Guest,

Thank you for your time taking to leave this feedback at trip advisor. I am so glad to learned that you made your stay with us wonderful and enjoyable.

We do hope that you will visit us again and again... Thank you very much!!!


Regards,

Yashvanth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Carlton Palace Hotel

Property: Carlton Palace Hotel
Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#82 Business Hotel in Dubai
#100 Spa Hotel in Dubai
#119 Romantic Hotel in Dubai
#165 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Official Description (provided by the hotel):
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai

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