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Towers Rotana
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Reviews (2,966)
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1,530
1,106
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1,530
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244
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33
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All reviewslongs barmetro stationdubai mallsheikh zayed roadfinancial centercentral locationpool and gymexcellent locationbusiness tripour honeymoonburj khalifaeasy accessbusiness hotelmini barclub roomexcellent staybuffet breakfast
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1,688 - 1,693 of 2,966 reviews
Reviewed 28 May 2014

Best value for meal and drinks in Dubai. 1900-2230 unlimited selected drinks plus themed buffet nights 7 days a week. Staff are great and friendly. Price 200AED approx. apart from Sea food nights on Wednesdays 240AED but still worth it. Friday brunch is also a good buy. Christmas day brunch is very well laid out and very cheap considering its Christmas.

  • Stayed: May 2014, travelled with friends
    • Value
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Thank stevieb1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 1 June 2014

Dear Guest,

We really appreciate that you took the time to post your valued feedback. Thank you for the nice review to our service and facilities especially in Flavours on Two. It was a pleasure to have you with us on your recent visit.

Once again, Thank you very much for bringing your positive feedback and for your kind recommendation to Towers Rotana Dubai.

Sincerely looking forward to welcoming you again soon.


Best regards,
Mrad El Khoury
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

We stayed 3 nights at the Towers Rotana after spending a hot/sticky week in Sri Lanka. The quality of the room and the A/C were very welcome. We really appreciate the fact that we were upgraded to a suite and is by far the best hotel we have ever stayed in, complete with fancy towel swan & heart filled with fresh rose petals! After checking in we went for a little walk and a bite to eat and when we returned there was a bottle of pink bubbles & fresh strawberries & cream, heaven. As previous reviews have stated the breakfast is to die for, complete with warm fresh rolls. Thank you Towers Rotana.

  • Stayed: May 2014, travelled as a couple
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Thank Victoria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 1 June 2014

Dear Guests,

We are delighted to be your chosen hotel during your Honeymoon. We sincerely appreciate taking your time to share about your experienced and your kind review on our facilities. It was really a pleasure for us having you as our guest and great to hear you had a memorable experienced to share with.

We always have the delight of welcoming you again here at Towers Rotana Dubai.

Sincerely,
Mrad El Khoury
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Had a lovely three days at TOWERS ROTANA stop over to MARITIUS had a great welcome from the desk really lovely chaps everyone in the hotel very friendly breakfast very enjoyable .WENT on metro found it quiet good every one helpful liked to help you to your destination very nice .COULD you get a message to the chap from buildings operations who lived in MARITIUS could you inform him we enjoyed the holiday and did he get to visit the THE BUTCHERS SHOP IN THE EMIRATES M ALL .many thanks .APRIL 21st to APRIL 24th. BRIAN .GLENISE COOKE.

  • Stayed: April 2014, travelled as a couple
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Thank cookie885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 1 June 2014

Dear Guests,

It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai and thank you for sharing your experienced with us.
We are very pleased to know that you had a pleasant stay with us and were happy with our services and facilities. You are welcome to come again for another memorable experience at our Hotel. We had convey your message to our colleague Nash who is from Mauritius on the same.

I look forward to seeing you again at the Towers Rotana - Dubai and assure you of our best attention and services at all times.

Yours sincerely,
Mrad El Khoury
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

Just stayed for 2 nights stopover on recommendation of colleague. The buffet breakfast in the hotel is to die for. Best I have had anywhere and lasts you into the evening. The hotel operates theme nights, appears expensive but it includes all your drinks as well a themed buffet. We did the Italian night - awesome! Had to visit well equiped gym the next morning and then chill in the pool. Also provides courtesy bus to local shopping malls. The only way I can mark my experience against the price is by giving 5 out of 5. Great hotel great service and a great price. I will stay there again, thanks Tower Rotana!

  • Stayed: May 2014, travelled as a couple
    • Value
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1  Thank ukescapee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 1 June 2014

Dear Guest,

It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experienced with us, deeply appreciate your nice comments and recommendations to Towers Rotana Dubai. Your kind remarks to our services and facilities will go a long way in motivating our entire team, and it will be always a pleasure to have you as our valued guest at anytime.

We sincerely hope to be able to welcome you again here at Towers Rotana Dubai.


Best regards,
Mrad El Khoury
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

Towers Rotana is just one subway station from Dubai Mall (+ fountain show), also a few minutes with Taxi (about 10 AED). Also the open beach is just about 15 minutes walk (also about 10 AED with Taxi).

Staff members are polite, helpful and can be asked for any question, travel info, etc... (we were quite surprised)!

Breakfast is nice, tables are clean, vegetarian food, tasty fruits, humus and common things (omelet, sausage, yoghurt, etc...) can also be eaten. Lunch and dinner we did during excursions, so didn't try in the hotel.

Pool area is average, but a nice place to spend a few hours, pool tower and deck-chair is also included free. There is a gym also, that looked absolutely usable, but didn't had time to try it out. Surprise also: the lifeguard staff was moving the no-used deck-cairs in the morning hours to pull them on the sunny side giving more comfort for future guests.

/ I don't really understand, but they closed the bridge between hotel and pool, so we had to go to ground floor, exit hotel and walk 20 meters to enter the pool tower. /

All days two bottles of water is prepared in room, also nescafe and tea for no extra charge.
Room was cleaned every day and they changed towels when dropped on floor (+ soap, shampoo, etc...)

4 pcs of lifts given the comfort not waiting too long.

NO inclusive internet even in lobby!

Plus info:
Subway station is about one corner if you want to go further (at subway station they help you, which ticket to buy, even you can buy 1st class).

Pay attention, there are two types of taxi there mostly at Hotel entrance: private ones (higher class cars -» more expensive, normal taxi with normal tariffs). Hotel staff is sometimes offer you the private one, without informing you the difference.

(In some directions if walking cca. one corner upwards you can save about 5 mins of car drive, because they have to mess around to exit to the main road.)

Taxi drivers give you the change, they don't cheat (at least we didn't met with any such a case during our 1 week stay), minimum is 10 AED (if you travel less, 10 AED is the minimum to pay).

Taxi is all around in Dubai. You just have to lift your hand to catch in 10 seconds. In shopping centers they have special drop on/off areas.

Al boom diving centre is also about 15 min. by walk

Dubai border is amazing: they are polite place is extra clean. They only check your papers and language without make you feel uncomfortable.

Room Tip: They has rooms with some kind of "pavilion" with nice view (see attached photo)
  • Stayed: April 2014, travelled as a couple
    • Value
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1  Thank fkalmus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 1 June 2014

Dear Guest,

We are delighted to have you stayed with us. Thank you for your valuable time to share a detailed review of Towers Rotana Dubai. Your feedback is valuable to us and will help improve the quality of our services to do better in providing the highest guest comfort and standards to exceed our guests’ expectations.

We have noted the various concerns from your recent stay and we will take necessary steps to improve in the areas mentioned. Thank you for the kind remarks to our team this will go a long way in motivating our entire team and a very nice comments on our facilities. With regards to the bridge between hotel and pool, please be advise that it has been closed permanently due to the connection to our fine and dining restaurant (Teatro) with live action cooking to our guests. Rotana Hotels remains to charge for internet service on the normal rate. Towers Rotana provide free internet access in the Club Rotana rooms and lounge, an exclusive benefits of our Club Rotana at the executive floors.

We will ensure to always strive to satisfying to the utmost the needs of each of our valued guests with valuable information and providing good customer care.

We sincerely appreciate your valued feedback. It was our pleasure to have you as our guest, and we hope to be able to welcome you again at Towers Rotana Dubai

Sincerely,

Mrad El Khoury
General Manager
Towers Rotana Dubai

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