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“Nice Hotel with a Very Good Location”
Review of Towers Rotana

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Towers Rotana
Ranked #104 of 550 Hotels in Dubai
Certificate of Excellence
Amman, Jordan
Level 6 Contributor
133 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Nice Hotel with a Very Good Location”
Reviewed 1 June 2014

Rotana is really a fantastic brand that matches nice rooms, comfortable beds, excellent dining outlets, and very good locations.

My friend's family and I have stayed in Towers Rotana last week. The hotel was really full where we had to wait sometime until we checked in, however, the staff were kind and upgraded my friend's room to suite since they havea baby and the non-smoking rooms were unavailable.

All the facilities that you are looking for is available in room, Saftey box, Iron board and machine, Coffee/Tea making machines with daily supply of tea, coffee, and sugar. In addition to complementary bottles of water.

The buffet breakfast is excellent, a lot of delicious choices where available and it can be considered a brunch everyday morning.

The hotel provides free parking.

The hotel is close to most of Dubai attractions like Business bay, Burj Khalifa, and Dubai Mall. In addition, a supermarket is just behind the hotel and a lot of restaurants are within walking distance.

i recommend this hotel to everyone visiting Dubai.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tareq74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 2 June 2014
Dear Guest,

We sincerely appreciate taking your time to share your detailed review and valued feedback from your recent stay with us at Towers Rotana Dubai.

Thank you for your recommendations to Towers Rotana Dubai, a fantastic brand with an excellent outlets and a very good location. We truly appreciate your nice comments to our hotel as nice rooms with comfortable beds, excellent breakfast buffet and a very kind staff. We are indeed very happy of your kind remarks, your valued feedback is really helpful and important to us in delivering the utmost priority to provide our guests the highest level of quality and service.

We sincerely hope to be able to welcome you back to Towers Rotana Dubai.


Best regards,
Mrad El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (291)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Bewdley, United Kingdom
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 May 2014

Have just returned from my first visit to Dubai and found this hotel to be brilliant all round. Located in down town Dubai it is about 15 mins from the airport and 20 mins down to the beach by taxi. It's location right opposite the train station is also good as a one stop ride takes you to the Dubai Mall and Burj Kalifa.
We stayed for five nights and I couldn't fault anything about the hotel. Service was exceptional from check -in to check out. Room service again fantastic, restaurant service and quality of food was superb. Roof top pool was excellent with staff making sure you have everything to hand.Staff at this hotel cannot do enough for you, this is perhaps one of the best experiences we have had.
My only gripe would be that you have to pay for Wifi, however I think this is common practice in most hotels in Dubai.
Thank you Towers Rotana, for making our stay in Dubai so enjoyable.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 1 June 2014
Dear Guest,

We sincerely appreciate taking your time to share your detailed review and valued feedback from your recent stay at Towers Rotana Dubai. We are happy to know that you had a great stay at our hotel and our services met your expectations.

We are indeed very thankful for your kind recommendations very likely. Thank you for your kind feedback to our services and facilities especially to the exceptional service provided by the team. With regards to the internet access, please be advise that Rotana Hotels remains to charge for internet service on the normal rate. Towers Rotana provide free internet access in the Club Rotana rooms and lounge, an exclusive benefits of our Club Rotana at the executive floors.

It was really a pleasure for us having you as our guest. It is our highest priority to provide our guests with an exceptional memorable experience and your valued feedback is extremely helpful and important to us in delivering the highest levels of quality and service to our valued guests.

We hope to be able to welcome you again at Towers Rotana Dubai.

Best regards,

Mrad El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 5 Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 May 2014

Best value for meal and drinks in Dubai. 1900-2230 unlimited selected drinks plus themed buffet nights 7 days a week. Staff are great and friendly. Price 200AED approx. apart from Sea food nights on Wednesdays 240AED but still worth it. Friday brunch is also a good buy. Christmas day brunch is very well laid out and very cheap considering its Christmas.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevieb1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 1 June 2014
Dear Guest,

We really appreciate that you took the time to post your valued feedback. Thank you for the nice review to our service and facilities especially in Flavours on Two. It was a pleasure to have you with us on your recent visit.

Once again, Thank you very much for bringing your positive feedback and for your kind recommendation to Towers Rotana Dubai.

Sincerely looking forward to welcoming you again soon.


Best regards,
Mrad El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, England, United Kingdom
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014

We stayed 3 nights at the Towers Rotana after spending a hot/sticky week in Sri Lanka. The quality of the room and the A/C were very welcome. We really appreciate the fact that we were upgraded to a suite and is by far the best hotel we have ever stayed in, complete with fancy towel swan & heart filled with fresh rose petals! After checking in we went for a little walk and a bite to eat and when we returned there was a bottle of pink bubbles & fresh strawberries & cream, heaven. As previous reviews have stated the breakfast is to die for, complete with warm fresh rolls. Thank you Towers Rotana.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 1 June 2014
Dear Guests,

We are delighted to be your chosen hotel during your Honeymoon. We sincerely appreciate taking your time to share about your experienced and your kind review on our facilities. It was really a pleasure for us having you as our guest and great to hear you had a memorable experienced to share with.

We always have the delight of welcoming you again here at Towers Rotana Dubai.

Sincerely,
Mrad El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotherham, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2014

Had a lovely three days at TOWERS ROTANA stop over to MARITIUS had a great welcome from the desk really lovely chaps everyone in the hotel very friendly breakfast very enjoyable .WENT on metro found it quiet good every one helpful liked to help you to your destination very nice .COULD you get a message to the chap from buildings operations who lived in MARITIUS could you inform him we enjoyed the holiday and did he get to visit the THE BUTCHERS SHOP IN THE EMIRATES M ALL .many thanks .APRIL 21st to APRIL 24th. BRIAN .GLENISE COOKE.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cookie885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 1 June 2014
Dear Guests,

It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai and thank you for sharing your experienced with us.
We are very pleased to know that you had a pleasant stay with us and were happy with our services and facilities. You are welcome to come again for another memorable experience at our Hotel. We had convey your message to our colleague Nash who is from Mauritius on the same.

I look forward to seeing you again at the Towers Rotana - Dubai and assure you of our best attention and services at all times.

Yours sincerely,
Mrad El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 May 2014

Just stayed for 2 nights stopover on recommendation of colleague. The buffet breakfast in the hotel is to die for. Best I have had anywhere and lasts you into the evening. The hotel operates theme nights, appears expensive but it includes all your drinks as well a themed buffet. We did the Italian night - awesome! Had to visit well equiped gym the next morning and then chill in the pool. Also provides courtesy bus to local shopping malls. The only way I can mark my experience against the price is by giving 5 out of 5. Great hotel great service and a great price. I will stay there again, thanks Tower Rotana!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ukescapee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 1 June 2014
Dear Guest,

It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experienced with us, deeply appreciate your nice comments and recommendations to Towers Rotana Dubai. Your kind remarks to our services and facilities will go a long way in motivating our entire team, and it will be always a pleasure to have you as our valued guest at anytime.

We sincerely hope to be able to welcome you again here at Towers Rotana Dubai.


Best regards,
Mrad El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2014

Towers Rotana is just one subway station from Dubai Mall (+ fountain show), also a few minutes with Taxi (about 10 AED). Also the open beach is just about 15 minutes walk (also about 10 AED with Taxi).

Staff members are polite, helpful and can be asked for any question, travel info, etc... (we were quite surprised)!

Breakfast is nice, tables are clean, vegetarian food, tasty fruits, humus and common things (omelet, sausage, yoghurt, etc...) can also be eaten. Lunch and dinner we did during excursions, so didn't try in the hotel.

Pool area is average, but a nice place to spend a few hours, pool tower and deck-chair is also included free. There is a gym also, that looked absolutely usable, but didn't had time to try it out. Surprise also: the lifeguard staff was moving the no-used deck-cairs in the morning hours to pull them on the sunny side giving more comfort for future guests.

/ I don't really understand, but they closed the bridge between hotel and pool, so we had to go to ground floor, exit hotel and walk 20 meters to enter the pool tower. /

All days two bottles of water is prepared in room, also nescafe and tea for no extra charge.
Room was cleaned every day and they changed towels when dropped on floor (+ soap, shampoo, etc...)

4 pcs of lifts given the comfort not waiting too long.

NO inclusive internet even in lobby!

Plus info:
Subway station is about one corner if you want to go further (at subway station they help you, which ticket to buy, even you can buy 1st class).

Pay attention, there are two types of taxi there mostly at Hotel entrance: private ones (higher class cars -» more expensive, normal taxi with normal tariffs). Hotel staff is sometimes offer you the private one, without informing you the difference.

(In some directions if walking cca. one corner upwards you can save about 5 mins of car drive, because they have to mess around to exit to the main road.)

Taxi drivers give you the change, they don't cheat (at least we didn't met with any such a case during our 1 week stay), minimum is 10 AED (if you travel less, 10 AED is the minimum to pay).

Taxi is all around in Dubai. You just have to lift your hand to catch in 10 seconds. In shopping centers they have special drop on/off areas.

Al boom diving centre is also about 15 min. by walk

Dubai border is amazing: they are polite place is extra clean. They only check your papers and language without make you feel uncomfortable.

Room Tip: They has rooms with some kind of "pavilion" with nice view (see attached photo)
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fkalmus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 1 June 2014
Dear Guest,

We are delighted to have you stayed with us. Thank you for your valuable time to share a detailed review of Towers Rotana Dubai. Your feedback is valuable to us and will help improve the quality of our services to do better in providing the highest guest comfort and standards to exceed our guests’ expectations.

We have noted the various concerns from your recent stay and we will take necessary steps to improve in the areas mentioned. Thank you for the kind remarks to our team this will go a long way in motivating our entire team and a very nice comments on our facilities. With regards to the bridge between hotel and pool, please be advise that it has been closed permanently due to the connection to our fine and dining restaurant (Teatro) with live action cooking to our guests. Rotana Hotels remains to charge for internet service on the normal rate. Towers Rotana provide free internet access in the Club Rotana rooms and lounge, an exclusive benefits of our Club Rotana at the executive floors.

We will ensure to always strive to satisfying to the utmost the needs of each of our valued guests with valuable information and providing good customer care.

We sincerely appreciate your valued feedback. It was our pleasure to have you as our guest, and we hope to be able to welcome you again at Towers Rotana Dubai

Sincerely,

Mrad El Khoury
General Manager
Towers Rotana Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Towers Rotana

Property: Towers Rotana
Address: Sheikh Zayed Rd | PO Box 30430, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#82 Romantic Hotel in Dubai
#91 Family Hotel in Dubai
#94 Luxury Hotel in Dubai
#102 Business Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Towers Rotana 4*
Number of rooms: 372
Official Description (provided by the hotel):
Conveniently located on Dubai's prominent Sheikh Zayed Road, Towers Rotana boasts some stunning views of the Arabian Sea as well as easy access to all major destinations in the thriving metropolis of Dubai. Towers Rotana is situated adjacent to the Financial Centre Metro Station, a mere 4 kms away from Burj Khalifa (the tallest building in the world), 8 kms from the golden sands of the Jumeirah Beach front and 10 kms from Dubai International Airport. Towers Rotana offers 372 rooms, suites and apartments decorated with comfort and elegance in mind. Towers Rotana is home to the Award-winning fusion fine dining restaurant Teatro, the longest bar in the Middle East Long's Bar, Award-winning all day dining restaurant Flavours on Two and lobby café, Wraps. Contemporary business facilities and 8 meeting rooms offer all the amenities needed to satisfy your requirements. The hotel's recreation facilities includes Bodylines Fitness & Wellness Club, located on the top floor of the annex building, features an outdoor swimming pool with a sun terrace, a Jacuzzi, a fully-equipped fitness centre, steam and sauna rooms, and views of the coastal residential area, Jumeriah. ... more   less 
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Also Known As:
Towers Rotana - Dubai Hotel Dubai
Hotel Rotana Dubai
Towers Rotana Hotel Dubai

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