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“nice hotel - but pool not open”
3 of 5 bubbles Review of Towers Rotana

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Towers Rotana
Ranked #110 of 540 Hotels in Dubai
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“nice hotel - but pool not open”
3 of 5 bubbles Reviewed 8 August 2014

There was nothing wrong with the hotel. the rooms were fine the price reasonable and the bar nice and lively.
I did not enjoy my stay as the pool was closed for maintenance and there is precious little else to do in Ramadan. This could have been averted if they informed me of this when I made the booking. I would have stayed somewhere else and returned to them on another occasion.

As it was I moved to the Shangri-La down the road.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 13 August 2014
Dear Guest,

Thank you for sharing your experience from your recent stay with us. We thank you for your nice comments to our Long’s bar as it was nice and lively.

We have noted your feedback concerning the maintenance work in the pool. Our sincere apologies for any inconvenience that may have caused, we are indeed in the middle of hotel improvements and delighted to confirm that this has been done and back to the normal operation.

It was really a pleasure for us having you as our guest. We hope that this experience will not deter you from using our hotel in the future.


Sincerely yours,

Hossam Mansour
Executive Assistant Manager
Towers Rotana Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (287)
Date | Rating
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  • Chinese (Traditional) first
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English first
Limassol
Level Contributor
114 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 3 August 2014 via mobile

This is a great hotel mainly because it offers some of the finest dining options that can be found in Dubai. Its location is very convenient on Sheikh Zayed rd and very near the metro station.
Rooms are well appointed and the service very good. Front office staff are efficient and courteous and upgrades are given to regular customers.
The best attraction of the hotel is Teatro restaurant which is simply outstanding. There are two more dining options but Teatro is in a class of its own!

Stayed November 2013, travelled on business
Helpful?
Thank MichaelLimassol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 6 August 2014
Dear Guest,

Thank you for the nice review especially to our fine and dining restaurant called Teatro which was truly outstanding. We are very pleased of your detailed review to our facilities and services. We are truly grateful on your kind feedback to our Front Office who are very pleased of your gesture and this will go a long way in motivating our entire team. Thank you for your kind recommendation to our hotel such as a great one with well appointed rooms, very good service and very convenient location.

It is always our pleasure and you are welcome to come again for another memorable experience at Towers Rotana Dubai.

Sincerely looking forward to your next visit.

Best regards,
Mrad El Khoury
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

we needed some time to relax and have fun,
Hotel lobby was live and charming with various nationalities, makes you feel out of town

check in took less than 10 minutes

our breakfast was nice and food options were nice and complete

Room Tip: the suites are the best
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank hassanation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 3 August 2014
Dear Guest,

Thank you for choosing Towers Rotana on your recent visit to Dubai. We truly appreciate your nice review to our hotel. We are happy to know that we have met your requirements to make your stay wonderful. It is always a pleasure for us to get nice comments and we are really happy that you appreciate our services and facilities.

Sincerely, you are always welcome to come again at Towers Rotana Dubai.

Best regards,
Mrad El Khoury
General Manager
Towers Rotana Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 30 July 2014 via mobile

Very good stay not far away from everything in Dubai. The food was great and variety was very good. Meeting rooms facilities were good and the rooms were very clean and nice. The Long Bar is very nice place to spend good time.

Stayed March 2014, travelled on business
Helpful?
1 Thank Khalidsawalha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 31 July 2014
Dear Guest,

Thank you very much for your time to share your experience from your recent stay with us at Towers Rotana Dubai. Thank you very much for bringing your valuable feedback with our facilities, which will help us improve the quality of our services and ensure to exceed our guests’ expectations.

We thank you once again and we do hope to see you back in Towers Rotana Hotel in the not too distant future.


Best regards,
Mrad El Khoury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 29 July 2014

While the room, and lower level employees were very kind and accomidating, management was rude and insulting. It is insulting to have a promotion all over the hotel for free wifi, complimentary breakfast, etc. (all customary things for a hotel of this nature), and then not allow a customer to be eligible because they booked through Expedia. They then told me to call Expedia, so they could push through the promotion, which did not work either. Then, management tried to charge me $140 for the call to Expedia that they asked me to make! When I tried discussing the situation with them, the manager, was extremely rude, raised his voice at my friends and I, and was not listening and interrupting us when we were trying to help him understand. DO NOT STAY HERE This place was not a pleasant stay, not to mention the pool wasn't even open. Stay at the Shangri La.

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
6 Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 17 August 2014
Dear Guest,

Thank you very much for you valuable feedback. The hotel management will take your comments seriously and investigate comments made. Please feel free upon your next stay with us to share comments directly and enable us to take corrective measures immediately making sure your stay with us becomes an enjoyable one. Thank you very much for bringing your constructive feedback to my personal attention, which will definitely allow us to improve the quality of our services and ensure total guest satisfaction.

In this continuous desire to satisfy our guests, it is our objective to maintain the highest standards of service, and we are delighted to know that you had a pleasant stay and enjoyed the facilities of our hotel. We thank you for your feedback, as this will greatly help us to improve and fulfill our guests’ needs and we do hope that this incident will not prevent you from coming back to Towers Rotana Hotel.

Yours truly,

Hossam Mansour
Executive Assistant Manager
Towers Rotana Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed 27 July 2014

We stayed here as a group of 6 girls for my friend's hen party, and it was a bad experience from start to finish. In the room where I stayed the first night with my one friend the bathroom was dirty and tiny, you could hardly move in it. The room next door were playing loud music literally all night and when I complained to reception they did nothing, therefore I was exhausted the next day. We were then supposed to move to a suite the next day and had confirmed an early check in so that all the girls could be together, however this was not ready until 6pm! We managed to persuade them to give us a smaller suite to get ready in but this meant 6 of us using one bathroom. We then had to pack up all our things again before going out to move. When we got back we finally got our suite, which reeked of cigarettes. It was old, there were burn marks in the carpet and the curtains were falling down. The kitchen was like a time warp back to the 60s, I don't think anything had been changed since then! Breakfast the next morning was so crowded, and I had to wait half an hour for a cup of tea, it was like a school canteen. The prices don't reflect what you get at all. I made a complaint after our stay and they did offer me a free night, but after this experience I would never stay there again.

  • Stayed August 2013, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank JuliaBahrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 31 July 2014
Dear Guest,

We sincerely appreciate taking your time to share your detailed review and valued feedback from your recent stay at Towers Rotana Dubai.

We have noted the various concerns from your recent stay, My sincere apologies for the inconvenience that may have caused you. We will take necessary steps to improve in the areas mentioned. We thank you for your feedback as this helps us to improve our services and facilities. Your feedback is valuable to us and will help improve the quality of our services to do better in providing the highest guest comfort and standards to exceed our guests’ expectations.

We hope that this experience will not deter you from using our hotel in the future and we look forward to seeing you again at the Towers Rotana - Dubai and assure you of our best attention and services at all times.

Yours sincerely,
Mrad El Khoury
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 bubbles Reviewed 25 July 2014

Arrived at the hotel without my passport (which is mandatory due to local law). Receptionist handled the situation not very professional and only mentioned that I cannot check in. After some back and forth and complaining, a manager in a local dress (Motaz) came to offer if I can send a copy of my passport to their email address. I wished this could have been offered straight away and not with a delay of 10 mins.
The rooms are nice, especially the "indoor balcony". Meaning, the area in front of the window is made like a sitting area, where you can enjoy most comfortably the view above Dubai. I enjoyed this idea a lot!!!!
We made our way to the pool only to learn that the same is closed for major refurbishment. Interestingly my partner called 2 days prior to confirm if the pool is in operation... Unnecessary! The hotels offers an alternative in their sister hotel, which we were escorted by a hotel shuttle. Fair enough. Let me thank at this point Marisa from reception\lounge, who was most helpful and friendly. Outstanding person in this hotel.
The bed's mattress was a little bit too soft for my preference.
Breakfast buffet sumptuous with very friendly staff.
The next day the hotel pool was back in operation. Little bit inconvenient that you have to step out of the actual building to reach the pool. The pool is in ok size - anyway it is a business hotel...
Key of the hotel is the room and probably the location. Maybe improvements can be made upon the staff apart from the before mentioned.

Room Tip: Get a high floor overlooking Jumeirah - great view
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank likestotrave2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this review, 31 July 2014
Dear Guest,

Thank you for sharing your experience from your recent stay with us in Towers Rotana. Thank you for your nice comments such as hotel guest rooms are nice especially the indoor balcony and sumptuous buffet breakfast with very friendly staff. We appreciate your kind review to our Hotel and for the very nice comments to the service provided by our team especially to Moataz and Marisa who were very pleased of your gesture.

As we continuously strive to upgrade our services and facilities, we thank you for your valuable feedback, as this will greatly help us to improve and provide good service to meet and fulfill our guests’ needs in making our guests’ stay more comfortable and enjoyable.

Once again, thank you very much and we look forward to welcoming you back to the Towers Rotana Dubai in the near future.


Sincerely,

Mrad El Khoury
General Manager
Towers Rotana Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Towers Rotana

Property: Towers Rotana
Address: Towers Rotana Hotel Sheikh Zayed Rd | PO Box 30430, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#82 Romantic Hotel in Dubai
#91 Family Hotel in Dubai
#101 Luxury Hotel in Dubai
#102 Business Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Towers Rotana 4*
Number of rooms: 372
Official Description (provided by the hotel):
Conveniently located on Dubai's prominent Sheikh Zayed Road, Towers Rotana boasts some stunning views of the Arabian Sea as well as easy access to all major destinations in the thriving metropolis of Dubai. Towers Rotana is situated adjacent to the Financial Centre Metro Station, a mere 4 kms away from Burj Khalifa (the tallest building in the world), 8 kms from the golden sands of the Jumeirah Beach front and 10 kms from Dubai International Airport. Towers Rotana offers 372 rooms, suites and apartments decorated with comfort and elegance in mind. Towers Rotana is home to the Award-winning fusion fine dining restaurant Teatro, the longest bar in the Middle East Long's Bar, Award-winning all day dining restaurant Flavours on Two and lobby café, Wraps. Contemporary business facilities and 8 meeting rooms offer all the amenities needed to satisfy your requirements. The hotel's recreation facilities includes Bodylines Fitness & Wellness Club, located on the top floor of the annex building, features an outdoor swimming pool with a sun terrace, a Jacuzzi, a fully-equipped fitness centre, steam and sauna rooms, and views of the coastal residential area, Jumeriah. ... more   less 
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Also Known As:
Towers Rotana - Dubai Hotel Dubai
Hotel Rotana Dubai
Towers Rotana Hotel Dubai

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