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“Good Hotel”
Review of Marco Polo Hotel

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Marco Polo Hotel
Ranked #251 of 549 Hotels in Dubai
New Delhi, India
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good Hotel”
Reviewed 25 July 2014

The hotel is nice and the staff is very friendly and cooperative. The rooms are spacious and clean. Location wise it is a little far off from all the major malls like Mall of Emirates, Dubai mall and Ibn Batuta but metro station is at a distance of 5 min walk. The only off point is the lack of good restaurants in the vicinity especially the vegetarian. The hotel restaurant offers pretty good options to eat but the time they took in serving us the lunch was huge!

  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank tulip158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Vice President at Marco Polo Hotel, responded to this review, 29 July 2014
Dear Guest,

Thank you very much for taking the time to write a review here in Tripadvisor. Your kind words on the friendly and cooperative staff as well as the clean spacious rooms are much appreciated by us all.

Your comment on the lack of restaurants has concerned me though as Marco Polo is home to 6 award winning food outlets of different cuisines, Chinese at Chopstix, North Indian at The Bombay ,Tex-Mex at El Rancho , Pan Asian at Kitakits Kafe and English Pub Grub at the Fox n Hounds. Our restaurants have won several awards here in Dubai and it seems such a shame that you were not able to experience it especially as we have quite a selection of vegetarian specialties in all outlets. As to the matter of the delay in service you mentioned , I have asked F&B Manger to look in to the matter and apologize for the same.

It was a pleasure welcoming you to Dubai and we hope you stay with us again soon.

Best Regards,
Sunil Marya
Vice President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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643 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Maroubra, Australia
Level 5 Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 July 2014

Spent a night at the Marco Polo while travelling from Australia to Europe. This hotel is situated in the old part of Dubai but this was not a problem. Easy taxi ride to Dubai Mall and close to airport. Rooms are quite good with comfy beds, nice buffet breakfast and good variety of restaurants inside hotel. Nice hotel if you are travelling to Dubai

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Spiros C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Vice President at Marco Polo Hotel, responded to this review, 20 July 2014
Dear Guest,

Thank you very much for taking time to write us a feedback here in Tripadvisor. Value for money accommodations without sacrificing guest comfort is a top priority for us and we are delighted to read that you appreciated it. Your kind words on our location , rooms and restaurants are most welcome too and have serve as tremendous motivation for us here to always offer our best.

It was a pleasure welcoming you to Dubai and we look forward to your next visit.

Regards,

Sunil Marya
Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverley, United Kingdom
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 July 2014

Spent 4 nights at the Marco Polo on our way to Sri Lanka. The hotel is ideally situated for many attractions the staff are very helpful and polite and rooms are very spacious and comfortable. air conditioning a god send. We ate at the hotels chopsticks restaurant and the English pub fox and hounds, both of which I would recommend. We went on The Big Red Bus tours, which I would recommend also, they were excellent. The taxis are cheap and had no problem getting around. I would recommend the Marco Polo for a stay. Would highly recommend the Chinese in the hotel, brilliant. Price of hotel ticks all the boxes

  • Stayed January 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Pridy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Vice President at Marco Polo Hotel, responded to this review, 20 July 2014
Dear Guest,

We are delighted to read of your wonderful comments on your stay experience at the Marco Polo Hotel Dubai! An excellent rating is very much welcome and appreciated as it gives us tremendous motivation to continue on our mission of offering the best possible service at just the right price. Thank you so much and we hope we have the pleasure of welcoming you back again soon.

Regards,

Sunil Marya
Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 5 Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 July 2014

We stayed for one night at the Marco Polo. Overall the room was very comfortable. The guys at the reception insisted on taking our passports which was a bit annoying but after a long flight we didn't have the energy to argue. The location is ok, close to the Airport(but away from the flight path) Union Metro and Al Ghurair Mall. The staff at the reception were much better in the morning, and helped us arrange a car to take us to our next hotel.

  • Stayed August 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Vimbai H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Vice President at Marco Polo Hotel, responded to this review, 15 July 2014
Dear Guest,

Thank you very much for taking the time to write us a feedback here in Tripadvisor.

We are glad to hear of your very comfortable stay with us and that you appreciated our location of being close to the airport, metro station and shopping mall. All feedback is important to us as it helps us gauge performance as well as find new areas that require attention. We have taken note of your comment on the evening reception staff and have called attention of the Front Office Manager. Please accept our sincerest apologies for this unfortunate occurrence.

It was a pleasure welcoming you to Dubai and we hope you come stay with us again on your next journey.

Best Regards,
Sunil Marya
Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sabah, Malaysia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 July 2014

I stayed for a second time with a friend for 10 nights sometimes by mid of May. Check-in process was ok, nothing special and no welcome-back greeting as well. The room was, as always, nice as usual but unfortunately, my friend booked a higher floor room considering a noise that could be heard from the pub. And somehow, the room assigned was facing the back area overlooking the parking area with the same garbage clearing sound every night. And bathtub **sigh** was really small. One of the issues here is the room located right next to the service door. Our sleep was regularly disturbed due to door-opening sound and staff moving in-and-out.

Breakfast, however was top notch. Excellent choice. Staff was ok too, but sometimes failed to deliver consistency in greeting (we were not greeted couple of days, not that we complain!). There were several occasions where the key card failed to function and we had to go to lobby to re-activate. Being a hotelier myself, I could not help noticing that the key card was simply re-activated without any identification required, it was swiftly done and no question asked.

Overall, the entire stay was OK. No major issues here.

  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Dyzaleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Vice President at Marco Polo Hotel, responded to this review, 15 July 2014
Dear Guest,

It was a pleasure having you with us at Marco Polo Hotel Dubai for the second time and I would like to sincerely thank you for taking time out to write us quite a thorough review.

We greatly appreciate your positive and constructive comments regarding the various areas of the hotel. I have shared your observations with our team members in our operational review meetings especially with our Front Office Manager and Executive Housekeeper. Your comments are most important; to ensure that the standards of service continually drive first class quality throughout.

Once again, we thank you for your kind comments and we look forward to having the pleasure of welcoming you back in the not too distant future.

Yours sincerely,
Sunil Marya
Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Murtoa, Australia
Level 3 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 June 2014

Stayed two nights on return from European holiday, the room was clean and comfortable, staff polite and helpful and breakfast excellent. The location was very good for our purposes. The only distraction was the music from a special event held in the hotel on our second night. It played until after 12.30am and disturbed my sleep as we had to rise early the next morning for an early flight.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Vice President at Marco Polo Hotel, responded to this review, 1 July 2014
Dear Mr David,

Thank you for taking the time to write us a review. We are glad that you made us a part of your holiday and happy to note that we were able to provide you a very comfortable respite from your long journey. We do get a lot of transient travelers due to our proximity to the airport and the local surrounding culture.

With reference to your comment on the music disturbing your sleep, we sincerely apologize for this inconvenience. The wellbeing of our guests is always our primary concern and we consistently seek to address and allay any concerns that are brought to our attention.

It was a pleasure to have you as our guest and we look forward to welcoming you back in the not so distant future.

Regards,

Sunil Marya
Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bergen, Hordaland, Norway
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2014

We return to this hotel often- good value for money, friendly and helpful staff, love the restaurants. Clean, comfortable and spacious rooms, convenient location, highly comfortable beds, breakfast with its live counter was a perfect start to the day!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sc2106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Vice President at Marco Polo Hotel, responded to this review, 30 June 2014
Dear Guest,

It is always a pleasure to welcome you back and to care and pamper you throughout your stay with us. We are very glad you've chosen Marco Polo Hotel and even happier that we are able to provide you with the comfort you so deserve. And you’re right, a great breakfast is the perfect way to start the day.

We thank you for your kind and wonderful comments and we look forward to welcoming you back in the not too distant future.

Regards,
Sunil Marya
Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marco Polo Hotel

Property: Marco Polo Hotel
Address: Al Muteena St, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#117 Family Hotel in Dubai
#161 Business Hotel in Dubai
#210 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Marco Polo Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
At the centre of Dubai’s business and leisure district in Deira, the Marco Polo Hotel offers quick and friendly service to business and leisure travellers. A sleek, classy experience of primary hospitality filled with warm ambiance lies within the glass curtain facade. The hotel has a host of premium outlets that takes you on a culinary journey while the recreational facilities and culture of hospitality helps you unwind and enjoy a relaxed holiday. Bon voyage on a silk route to hospitality. ... more   less 
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Also Known As:
Marco Polo Hotel Dubai
Marco Polo Dubai
Hotel Marco Polo

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