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“Never ever again”

Shakespeare and Co.
Ranked #500 of 9,857 Restaurants in Dubai
Price range: US$10 - US$30
Cuisines: International
More restaurant details
Restaurant details
Dining options: Breakfast, Outdoor Seating
Neighbourhood: The Marina
Description: Since our inception, the restaurant concept has grown to include central warehousing and a central production kitchen for all operations. The company's brand is complemented by a traditional French-style patisserie and outside catering. Our goal is to be a leading player in the independent casual dining industry.
Reviewed 11 March 2014 via mobile

Been to this restaurant for the first time few hours earlier.. Decoration is the best thing.. Price is correct 135 aed for 2.. But the food and the service was terrible.. Fried calamari not good at all and the cheese burger full of oil.. Fries with nothing special.. We ordered 2 mails first one was served 10 min before the second.. Trying to do lebanese food fast food crepe salads pasta etc.. Even shisha.. Makes this restaurant with no indentity and no specialty.. Never ever again

1  Thank Zeeyad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShakespeareandCoUAE, Regional Director of Operations and Franchises at Shakespeare and Co., responded to this reviewResponded 28 April 2014

First of all, thank you for taking the time to write a review about your experience with us. Although it was a disappointing experience, it certainly serves as a wake up call for us to bring our standards back to where they should be. Our manager has been instructed to pay greater attention to the quality of service, and our branch head chef has also been advised to pay closer attention to the quality of food/presentation prior to serving. Rest assured, we take all of our customers comments seriously and take swift action to ensure our other patrons do not experience the same disappointment. We do hope you will give us a chance to make it up to you, and if you don't mind contact us at corporate@shakespeareandco.ae, we shall endeavor to redeem ourselves.

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Reviews (181)
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124 - 128 of 181 reviews

Reviewed 11 March 2014

Good selection of food from different countries. Amazing enviroment. Service to improve. Price reasonable and food tasted.

Thank EmilioDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShakespeareandCoUAE, Regional Director of Operations and Franchises at Shakespeare and Co., responded to this reviewResponded 28 April 2014

Thank you for your compliments regarding our food quality and value for money, although we are disappointed we failed you in regards to the service you received. We shall certainly ensure our staff are refreshed on their service training and that there are enough staff to serve during peak periods. Thank you for bringing this issue to our attention!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

I've been to this place numerous times. The place is designed to give you the Shakespeare experience. They have a variety of great food .. I like the salads and saj sandwiches. They also have very yummy cakes. Of course, if you go in the cooler seasons, you'd get to sit outdoors and you may enjoy their shisha's. You can play cards, and backgammon if you're a fan .. if you're sitting outside, watch out not to sit under the trees, birds tend to use that place as their "toilet", specially in the springs branch.

Thank Ayoub W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShakespeareandCoUAE, ShakespeareandCoUAE,Regional Director of Operations and Franchises at Shakespeare and Co., responded to this reviewResponded 11 June 2014

Thank you very much Ayoub W for the great review of our restaurant. We are glad that you liked our salads and saj sandwiches which is one of our famous dishes. Our artisan pastries is the best if not one of the best in the region, made by our talented French pastry chef. We do have indoor shisha area as well, Shakespeare&Co.,Al Attar Business Tower (+971 4 331 1757), Shakespeare&Co., The Village Mall (+971 4 344 6228), Shakespeare&Co., Safa Centre (+971 4 394 1121) and Shakespeare&Co., Arabian Ranches (+971 4 447 0444) to name a few. We do hope that these options will help you to enjoy your shisha if you or your friends will be able to visit us again. Once again, thank you very much for your review and we hope to welcoming you back soon!

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Reviewed 29 December 2013

We had been to another branch of Shakespeare's and so, as we were staying in the area, we thought we would go for breakfast. We were able to sit outside and enjoy the Marina. The food was good, as was the service. Shakespeare's has character. Very enjoyable.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Desertblossom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013

they have wide selection of food, I love their breakfast and soups. One of the best shisha places in dubai. the service is quick. They have so many branches so there is always one next to you. I go there for quick lunch meetings. the staff are very friendly and attentive.

Thank Fahad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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