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“Horrible to check in (5 hours waiting )”
Review of Auris Plaza Hotel

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Auris Plaza Hotel
Ranked #149 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed 4 July 2012

I made my booking through Booking.com 2 days prior to my arrival date(June 2012). I arrive at 11:00 am and my rooms were not ready, I have to wait 5 hours to check in (I got my connected 2 rooms at 4:00 pm) my children and I were very tired BUT no one cares
No upgrade or free meals (lunch) ... just keep waiting !

This is too much when you have made your booking in advance and expect to have your rooms ready when you arrive, specially when you are traveling with children

Room Tip: all rooms has NO good view wireless internet Not free
  • Stayed: June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Jaawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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622 - 628 of 1,005 reviews

Reviewed yesterday
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Stayed: September 2017
Thank suberidai
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Reviewed 1 week ago via mobile
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Stayed: September 2017, travelled as a couple
Thank LilouMae
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Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this reviewResponded 3 days ago
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Reviewed 1 week ago
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  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank saoudalshehri
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Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this reviewResponded 3 days ago

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Reviewed 2 weeks ago via mobile
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Stayed: September 2017, travelled as a couple
Thank Rykiel49
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Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago
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Room Tip: Conforto e equipe muito preparada
  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Bruno C
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Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this reviewResponded 1 week ago

Report response as inappropriate
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Reviewed 3 weeks ago via mobile
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Stayed: August 2017, travelled as a couple
1  Thank Clémence P
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Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this reviewResponded 2 weeks ago
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Additional Information about Auris Plaza Hotel

Address: Al Sarayat St, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #149 of 554 Hotels in Dubai
Price Range: £59 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Auris Plaza Hotel 5*
Number of rooms: 337
Official Description (provided by the hotel):
In the heart of Al Barsha, this hotel is just a 5-minute walk from the Mall of the Emirates. It features an outdoor swimming pool and a fitness center. Wi-Fi is free in all rooms and public areas. The spacious, air-conditioned rooms and suites at the Auris Plaza Hotel each have a sitting area with a flat-screen TV. They include deluxe linens and pillows, and the bathrooms have bathrobe and a hairdryer. Didon Restaurant serves a range of international and Arabic dishes with both options from the menu and buffet options. A 24-hour room service is also available. Hookah Lounge has a variety of Shisha flavors. Tour information is available from the 24-hour front desk, which also provides luggage storage. Free valet parking is available on site. The Auris Plaza Hotel is 5 miles from the Palm Islands and 9 miles from the famous Dubai Mall. ... more   less 
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