I arrived late on the night of my reservation, without my luggage and feeling pretty battered from my long flight. The staff were very pleasant and efficient. After being told that I would be in a room with a twin bed even though I had requested and had confirmation of a large bed, I inquired if something could be done. Though the staff member said they had high occupancy, she did check, and my room was upgraded in order to accomodate my needs. The room was spotless and well accomodated.
Any request I made (loaner electrical converter, room service) was met with polite and prompt attention. The concierge suggested a very nice area for dining and strolling on a pleasant evening. Overall, had the staff not been as friendly and helpful my short stay would have been very different.
- Official Description (provided by the hotel):
- In the heart of Al Barsha, this hotel is just a 5-minute walk from the Mall of the Emirates. It features an outdoor swimming pool and a fitness center. Wi-Fi is free in all rooms and public areas. The spacious, air-conditioned rooms and suites at the Auris Plaza Hotel each have a sitting area with a flat-screen TV. They include deluxe linens and pillows, and the bathrooms have bathrobe and a hairdryer. Didon Restaurant serves a range of international and Arabic dishes with both options from the menu and buffet options. A 24-hour room service is also available. Hookah Lounge has a variety of Shisha flavors. Tour information is available from the 24-hour front desk, which also provides luggage storage. Free valet parking is available on site. The Auris Plaza Hotel is 5 miles from the Palm Islands and 9 miles from the famous Dubai Mall. ... more less
- Reservation Options:
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