First of all I would like to point out that I work in travel and tourism and I spend most of my working days in some of the most luxurious properties around the world.
I've just returned from my holiday in Dubai. This hotel is fantastic, perfect location, just a minute walk to a beautiful Jumeriah beach and famous The Walk. Excellent value for money and a great base to explore the area.
We arrived early at about 6:30 and even though check in was not until late we had our room by 10:00 - thank you. On arrival we were offered cold face towels, refreshing drink and cookies and dates.
We had an embarrassing moment on our first day as we were very tired from our journey and accidently we tipped a porter guy AED 400 (Haha I know..) for taking our luggage to our room. He checked twice and said it is too much but we were so tired we said it was ok. We went later to the shop and realised how much we gave him so with embarrassment we spoke to the reception and explained the situation. We went back to our room and within 5 mins we had a call that we can collect our money. I could not believe how professionally was this handled as the porter guy already finished his shift by then. What a fantastic service. I spoke to a porter guy later, apologised and tipped him (correctly this time), he smiled. Thank you for his honesty he deserves a medal....
Room facilities are brilliant, everything you need and furnishing is sleek modern, clean and welcoming. The toiletries are luxurious, smells amazing and feel fantastic on your skin. You have a minibar available with various choice, something for everyone, daily complimentary bottles of water, safe, hairdryer, bathrobes and slippers, kettle with tea and coffee, big TV and free wifi through out the property and a pool area, ironing board and iron on request. The balcony is spacious with table and chairs, nice to chill, unwind and enjoy the view. And the beds are so comfortable....heaven.
The towels for a pool area or a beach bag with a matt, towels and umbrella free of charge. Pool deck bar with daily happy hours, tasty cocktails, sangria, snacks, the choice is endless... Every night is a different theme, e.g. ladies night ( 3 free cocktails for ladies) and music throughout the day is from chilled to some great tunes...very pleasant and it does not disturb your relaxation. Compliments to a person who did a playlist!
There is also Whistle bar on 25th floor, amazing view, great for pictures to be taken, free tapas with your drinks on Saturday. I cannot comment on a buffet as we did not eat there but I had a look and food looks lovely with a plenty of choice. There is also Deli on the ground floor where you can buy wraps and sandwiches or something sweet, again it looks great. Little supermarket is just round the corner where you can buy all you need and it is open 24/7.
We had a lovely dinner at hotel's Brazilian grill Fogo Vivo restaurant, which I highly recommend. We went for a classic experience where you can try and eat 12 different cuts of mouth watering succulent meat, which you eat at your own pace. Please do not fill up on the salad or soup first as you will not be able to try all the meat available. Bread selection is gorgeous too and cold salads are fantastic, anything from truffle asparagus, through grilled pumpkin, you name it...
Nice bottle of red wine went down a treat and the choice of deserts was really good...yummy! It is a really big meal so do not eat your lunch before ;-) Definitely worth your money. All this with a lovely atmosphere of live music...
Unfortunately we did not try a famous Friday brunch as we ate in Fogo Vivo on Thursday night and we had to work out extra hard in a gym, which by the way is well equipped.
On our next visit we are going to visit hotel's spa, which offers great treatments and massages and Friday brunch is also on the cards - I cannot wait!
The hotel offers a free shuttle to some malls and their sister hotel on Jabel Ali, which was a lovely relaxing day out and a change of scenery right on the beach as u get that sort of All inclusive feel at this resort with lovely green grass and trees environment.
We got taxis pretty much everywhere as they are quite cheap so do not stress about visiting Atlantis The Palm or Burj Khalifa. The metro stop is a bit of a walk but soon they will finish one very near the hotel.
There are plenty of shops and restaurants on The Walk and Dubai Marina is close by too.
Check out was at 12:00, however our flight was not until after midnight so we were able to use one of their rooms between 21:00-22:00 to refresh and get ready for journey home. Once again what a lovely gesture and outstanding customer service.
So....finally, if you are looking at the reviews, just like I was 2 weeks ago...do not look anywhere else and book your room as quickly as possible while it is available with your preferred rate. I can guarantee you will be very happy with your choice. The staff is fantastic, always happy, smiling and willing to help and they are what make this hotel great. It would not be fair to name some staff individually as they all deserve a praise from their general manager Mr. Otto Kurzendorfer, who is by the way a real asset for the whole Ja resorts chain, so well done for your hard work and congratulation to your whole team of employees, who made our holiday a fantastic memorable experience. Thank you!
This is a 4 star property but believe me they offer a 5 STAR SERVICE and you also save AED 5/night compulsory Tourism tax. This is a very honest review, I highly recommend this hotel and I am looking forward to come back very soon.
Thank you so much for everything and I will see you soon.
PS: If you are on honeymoon or would like to surprise your partner Ms Elena Giordano is the one to discuss your ideas and arrangements with.
- Official Description (provided by the hotel):
- The city’s only “four-star” beach hotel has 342 rooms and suites with private balconies overlooking the Arabian Gulf’s blue waters. Several restaurants and bars, interconnecting rooms and a children’s club provide the perfect haven for families. In addition to a health club and spa, there is also an infinity pool just steps from Jumeirah beach and access to the private beach at Jebel Ali Golf Resort ... more less
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