I booked the JW Marriott Marquis in Dubai for business travellers from around the world and expected to receive 5 star treatment when we got there, but I was quite disappointed with the service.
I booked king bed, non-smoking rooms, but upon check in we were given the option of king bed, smoking, or twin bed, non-smoking. They said the hotel was fully booked, but we could upgrade at an additional fee. So I guess the hotel is not full if you are willing to pay. After a expressing my dissatisfaction we got upgraded, but ended up paying the additional fee so we could get “free” breakfast and free access to the executive lounge and business center.
The next morning I phoned to find out where to go for breakfast and was directed to Kitchen 6, their buffet dining area, but upon check out the breakfast was not free because apparently we should have had breakfast in the executive lounge. After yet another discussion, the breakfast amount was deducted.
We received no help with our luggage upon check in or check out, there were a string of additional service charges on the bill I still don’t know what for and dining was also not that great at both Kitchen 6 and Positano, the Italian restaurant, although there at least we had good service.
I will say, however, that the rooms were decent, views are great and the bathroom is luxurious, and concierge arranging airport transport was great.
Unfortunately, all the advanced technology in the room did not make up for my smelly pillow.
I won't stay there again.
- Official Description (provided by the hotel):
- Dubai is a city of awe-inspiring ambition and unsurpassed luxury, home to the world's tallest building, the largest shopping mall, the iconic Palm, and the JW Marriott Marquis Hotel Dubai - the worlds tallest hotel. It is a place where dreams come true, as is our hotel in Dubai. JW Marriott Marquis Hotel Dubai offers a spectrum of business facilities for the most discerning travelers. We are a hotel synonymous with intuitive service and refined taste, and our Dubai luxury hotel's title is given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, JW Marriott Marquis Hotel Dubai resides in the Business Bay area and is a top choice for 5-star hotels in Dubai. Spread across 2 iconic towers, our hotel features exceptional event and business facilities, an enticing array of bars and restaurants, and the sublime Saray Spa and Health Club. ... more less
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