Great large apartments with a generous size master bed . Let down with housekeeping who take short cuts on every job they have been employed to do . Should the management really look into this then it will be a great place .. overall 3 out of 10
Dear Sushil G,
We thank you for choosing Abidos Apartments – Dubailand as your preferred residence while in Dubai and thank you for taking your time in writing this review.
With reference to your specific comments on the housekeeping service during your stay with us, at the outset please accept our sincere apologies for any inconvenience caused to you.
Please rest assured that we shall look into the matter with utmost seriousness and will be initiating corrective action to ensure that such instances does not recur.
It is the feedback from our well-wishers like you show that we still have room for improvement.
While assuring you of our best services at all times and look forward to welcoming you back at Abidos Apartment – Dubailand upon your next visit to Dubai.
Kind regards,
Vanessa Sunico
Guest Relations Department
I rented a 2 bedroom apartment. It was a nice experience, place was clean and pristine. Well decorated and cozy place. The help desk was more than helpful, even when I needed to get something from outside they helped a lot.
Dear Asem A,
Your kind words about your recent stay with us are greatly appreciated. We look forward to have the pleasure of welcoming you back.
Kind regards,
Vanessa Sunico
Guest Relations Department
Great Hotel, Ultra Luxury spacious rooms and the closest hotel to IMG World of adventure, Global Village and Dragon Mart, the hotel has a nice roof top pool, gym and a great restaurant.
Staff is friendly and the apartments are clean and tidy
Dear Mr. Varghese,
Thank you for staying at Abidos Hotel- Dubailand and for posting on Trip Advisor.
It is such a delight to hear that you had an amazing stay and received exceptional service from our colleagues. It always give us great joy when guests leave with fond memories of their experience with us and a promise to visit us again. We are truly happy to know that you had a very enjoyable stay with us here at Abidos Hotel- Al Barsha. To welcome you back in the near future would be a true pleasure.
Kind regards,
Vanessa Sunico
Guest Relations Department
I rented a two bedroom apartment. What a wonderful experience. Well decorated, very spacious, well equipped kitchen, excellent room service, excellent customer service. Easy access to other parts of city through two main highways and yet in a very calm place. Highly recommended. I had my own car so I didn't find it far from anything. Perhaps taking cabs would be expensive
Dear Mary U,
We thank you for choosing Abidos Apartments – Dubailand as your preferred residence while in Dubai and thank you for taking your time in writing this review.
We are glad that you enjoyed your stay with us and liked our service and standards. It is such feedback from valued guests like you that keeps our team constantly motivated to achieve “service par excellence”.
We look forward to welcoming you back to Abidos Apartments during your next trip to Dubai.
Kind regards,
Vanessa Sunico
Guest Relations Department
I feel bad not rating this hotel higher as the staff were excellent, friendly and helpful. The hotel was good value and very spacious. It was also mainly very clean.
However, we thought it was cheaply furnished with a lot of the furniture in our apartment having peeling laminate. Our presidential suite was massive but could have benefited from some additional furniture or ornaments. Some of the finishes particularly the tiling in the main bathroom looked rushed. The oven which looked clean, smelt mouldy and i was nearly sick when i opened the door.
Our biggest issue was of location though, the hotel is at the edge of the dessert there is virtually nothing close and the city is at least a 20 minute drive. The hotel runs a shuttle bus but it only goes to the malls and only runs twice a day. So you are limited to taxis most of the time.
We probably would not stay again seeking something within the city.
Dear WiseTreeOwl,
Thank you for sharing your kind words of appreciation about your recent stay with us. Please allow me to also extend my sincerest apologies as we have failed to meet your expectations on certain facets during your stay. We highly value our guests’ feedback and your review about your recent experience with us is greatly appreciated. I am a firm believer that these comments are helpful motivators to continuously improve our ways in enhancing our guests' experience.
The points you have shared, specifically on the cleanliness of the oven and bathroom grouting, were immediately discussed as these incidents are completely not acceptable to the set standards of Abidos Hotel. I wish to assure you that we are taking corrective action to prevent such recurrence.
We pride ourselves on offering the highest standards of service and accommodation to our guests. Once again, we are truly sorry if on this occasion we have failed to meet those standards. We thank you for your patience and consideration on this matter and profoundly hope that we may have another chance to restore your confidence in Abidos Hotel-Dubailand .
Warmest regards,
Vanessa Sunico
Guest Relations Department
