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“Clean, New and Great Staff”

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Novotel Dubai Al Barsha
Ranked #152 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed 30 June 2014

Nice facilities catering to the business person. With that being said, it's surprising that they have such a weak internet system. Even a $8 two hour "high speed" upgrade seemed no different. If you plan on a video conference, forget about it!
The food is excellent. The evening buffet was varied and beautifully presented. The breakfast buffet was complete and complimented by very freshly squeezed orange juice to get you going.
I will be pleased to return.

  • Stayed: June 2014, travelled on business
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Thank Bananaman3M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H6535-GM, Manager at Novotel Dubai Al Barsha, responded to this reviewResponded 3 July 2014

Dear Valued Guest,

Greetings from Novotel Dubai Al Barsha,

Thank you very much for your positve comments about the hotel's facilities and our daily buffets.

We have noted your remarks about the internet; please rest assured that we have taken the appropriate measures to prevent future occurrence of the problem.

Once again, we appreciate your concerns, and we look forward to welcoming you back at the Novotel Dubai Al Barsha in the near future.

Kind Regards

Mirco IADA
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,156)
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721 - 727 of 1,156 reviews

Reviewed 21 June 2014

It was a super new hotel, everything is nicely decorated for a novotel, there is also an older Novotel in the center. Al barsha is more like the new district which it is closed to the Dubai metro Sharaf DG (about less than 5 mins walk).

We arrived at 10am in the morning and bell staff are really friendly, especially Clebhart in the concierge, great hospitality and professionalism, really appreciated his efforts.

Breakfast was nice, with various of food choices available.
There is also a 24-hour cafeteria on the g/f, with some juices coffee tea and light bites. There were a sweet indian girl (forgot her name), have very good knowledge about the hotel outlets, recommended me some great drinks and good service.

Pool is nice with couples of beachheads, gym is big and new. The pool bar is small but decent, weather is super hot out there, it was like 45 degree and the water is around 31-32, which is nice.

One downside of the hotel is about the reservation and check-in process, we booked two rooms - both room a double bed and we hoped to be a connecting room which we put an remark in our reservation. However, when we were checking in in the morning surely it is not possible and they asked us to come back after 2pm which we are willing to. The result at 3pm was assigned two rooms at two different floors! We were later assigned with two single rooms (on the same floor finally) which the staff offered a combine of the beds, which was nice for them.
e were not so happy with the arrangements as the check-in process took us more than half an hour.
When guests are allowed to write their special requests during the online room booking system, we expected the needs to be more or less fulfilled, given that there are no connecting rooms, at least room on the same floor and our room type to be what we booked for.
The beds are very comfortable, turns out the combined beds weren't so bad, they had removed the bedsheets and covered a thin mattress on top of the combined two beds.

Overall, it is a pleasant stay.

  • Stayed: June 2014, travelled with family
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1  Thank Nathelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H6535-GM, Manager at Novotel Dubai Al Barsha, responded to this reviewResponded 3 July 2014

Dear Valued Guest,

Greetings from Novotel Dubai Al Barsha,

First I would like to extend our sincere thanks about your positive comments on the professionalism and hospitality of the staff also the great location, breakfast and the swimming pool.

Furthermore, we have noted your comments about your reservation and the process of check-in, which is not the true reflection which Novotel prides itself in; please rest assured that we have taken the appropriate measures to prevent future occurrence of the problem.

Once again, we appreciate your concerns, and we look forward to welcoming you back at the Novotel Dubai Al Barsha in the near future.

Kind Regards

Mirco IADA
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Lack of proper information and communication form FO staff. Even after requesting for a king or double bed my wife and I never got any upgrade of the same despite indicating our celebrating 10 yrs anniversary. Instead it was a twin bed room all through the 4 nights. Not impressed.

LILIAN OGUTU
LNYAMBU1@GMAIL.COM
NYAMBU.CHRIS@GMAIL.COM
254722444382

Room Tip: Got a room with limited view and the much we could view was a construction site across the street. R...
  • Stayed: June 2014, travelled as a couple
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Thank Nyambu2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H6535-GM, Manager at Novotel Dubai Al Barsha, responded to this reviewResponded 3 July 2014

Dear Valued Guest,

Happy Belated Anniversary and every year thereafter.

Thank you for sharing your feedback about your recent stay at Novotel Dubai Al Barsha and for the rating you given to our hotel on rooms, cleanliness and location.

In the same time, we have noted your remarks and please rest assured that we have taken the appropriate measures to prevent future occurrence of the problem.

Once again, we appreciate your concern, and we look forward to welcoming you back at the Novotel Dubai Al Barsha in the near future.

Kind Regards

Mirco IADA
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Gugi46
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
H6535-GM, Manager at Novotel Dubai Al Barsha, responded to this reviewResponded 17 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 June 2014

If you're an Accor member, this accommodation is what you'd expect at Novotel. Timely and friendly check-in, good-size and & comfortable room with all you need. Facilities include a number of restaurants (incl 24hr), bars, pool, etc ... A little out of town areas, but not far using the many available taxis.

Room Tip: Aim "high with a view, please!"
  • Stayed: June 2014, travelled solo
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1  Thank BernieD4810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H6535-GM, Manager at Novotel Dubai Al Barsha, responded to this reviewResponded 17 June 2014

Greetings from Novotel Dubai Al Barsha !

We very much appreciate your positive comments regarding the facilities of Novotel Dubai Al Barsha and the quality service, which we strive to provide to every guest.

I have shared your comments with our team, so that they are aware of their contribution in continuously improving the quality of our services to meet the guest satisfaction.

Thank you again for your feedback and we look forward to welcoming you back in the near future at the Novotel Dubai Al Barsha.

Kind regards

Mirco IADA
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

We were attending a wedding in Dubai,I was in charge of bringing my 85 years old mom to Dubai and she does not like hotels .Relatives were flying in from all around the world and some of us due to my good experience of this hotel in the past decided to stay in Novotel Al Barsha
Anyhow, I arrived first with my mom checked in two rooms till everyone else arrive. I usually do not write reviews and have been travelling for past thirty years around the world but this time I do because of Management of this hotel .I feel they deserve to be Admire for keeping such a high standard hotel .People like Mr. Sabry Al Bittar who helped all of the family during our 13 days stay and for filled every need( my personal thanks Mr. Sabry) .Ms. Samtea At breakfast (great breakfast ,everything fresh.....)Mr.Gayan FERNANDO at bubbles and Deck 7 with great food and drinks...(Loved the food and Happy hour Tapas at deck 7 at the pool bar)Last not least Mr. Abdullah at Concierge. Location was great few US dollars for Taxi to the mall and to the public beach. lots of stores around the hotel .I hope the Managers of other hotels in Dubai read this, they might learn one or two points about "How to run a hotel" My mom checked out a Hotel happy for the first time in Past forty years!!!!! Thanks Novotel ,we will be back again!!!!!

  • Stayed: June 2014, travelled with family
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2  Thank amir a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H6535-GM, Manager at Novotel Dubai Al Barsha, responded to this reviewResponded 17 June 2014

Dear Valued guest,

Greetings from Novotel Dubai Al Barsha !

We very much appreciate your positive comments regarding your stay at the Novotel Dubai Al Barsha and our associates. We are also pleased to know that your mom was happy for the first time in the past forty years in staying in a hotel.

I have shared your comments with our team, so that they are aware of their contribution in continuously improving the quality of our services to meet the guest satisfaction.

Thank you again for your positive comments and we look forward to welcoming you and your mother in the near future at the Novotel Dubai Al Barsha.

Kind regards
Mirco IADA
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

This hotel is no great shakes, but it was a good price and located where I needed it to be. The staff was very nice and quite helpful. Breakfast was pretty at or below average, but it was free. Knowing how expensive most things are in Dubai, I might stay there again if I needed that location, but it wouldn't be my first choice. overall not so bad!

  • Stayed: May 2014, travelled on business
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1  Thank Abdulha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H6535-GM, Manager at Novotel Dubai Al Barsha, responded to this reviewResponded 17 June 2014

Dear Valued Guest,

Greetings from Novotel Dubai Al Barsha !

We very much appreciate your positive comments regarding your stay at the Novotel Dubai Al Barsha.

In order to assist us in making Novotel Dubai Al Barsha your first choice, it would be appreciated if you could provide us with your views. Your feedback is very important to us as we strive to provide a quality service experience for every guest.

Thank you again for sharing your comments and we look forward to welcoming you back in the near future at the Novotel Dubai Al Barsha.

Kind regards

Mirco IADA
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Dubai Al Barsha

Address: Al Barsha Sheikh Zayed Rd | Off Sharaf DG Metro Station, Al Barsha 1, Dubai 450011, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #152 of 554 Hotels in Dubai
Price Range: £63 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Dubai Al Barsha 4*
Number of rooms: 465
Official Description (provided by the hotel):
DUBAI, UAE -- Overlooking the Arabian Gulf, the four-star hotel has an inventory of 465 guest rooms, six food and beverage outlets, ten meeting rooms and a business centre, not to forget a host of leisure facilities with In Balance Spa by Novotel. Catering up to 400 persons.The Novotel Dubai Al Barsha, is the latest addition to Dubai's iconic skyline and is fast becoming a recognized beacon in the city. The innovative hanging gardens that can be seen across the hotel's facade, signals the fresh approach the hotel takes to how it does business and is a core element of the property's commitment to sustainable development. Close by walking distance to the Sharaf DG metro station and the Mall of Emirates ... more   less 
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