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“Nice little get away, but not fully there yet!”

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Fairmont The Palm, Dubai
Ranked #64 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 28 February 2013

We stayed over at the Fairmont last weekend and it was a nice get away on the palm in Dubai.

Although the start was a little shaky, as it took over 40 minutes to get our suitcase to the room, and our room wasn't cleaned after we specifically asked for it to be, and things just took forever when we ordered room service. I'd still give it a "one thumb up".

The up note is the front desk manager was very helpful (you know who you are). She tried to rectify the issues we had and although we weren't given a complimentary beer or glass of wine (?) we still got a nice juice to tide us over while waiting for things to be resolved.

The pool and cabanas are great. Nice relaxing place, although the pool bar staff are never around to take an order. We still were able to enjoy the surroundings. There aren't any activities like kayak or water skiing (which would be nice), but if you're looking for a place to chill this would be it. Might be a little pricey in comparison to other hotels in the area though.

Thanks to the front desk manager who made us chuckle a little, what would have been a bad review turned into a pretty good one.

  • Stayed: February 2013, travelled with friends
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Thank dixiefly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont T, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded 3 March 2013

Dear Dixiefly,

Thank you for taking the time to share your feedback.

While I was happy to read that you enjoyed the ambiance, I was very disappointed and concerned to learn of the service shortcomings you experienced. Please accept my sincere apologies and be assured that your comments were immediately addressed with the relevant department heads to ensure that such situations do not reoccur in the future.

Please be advised that the Water Sports will be available soon at our resort.

I certainly hope to have another opportunity to welcome you again to Fairmont The Palm.

Sincerely,

Frederic Bellone
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,630 - 3,636 of 4,586 reviews

Reviewed 26 February 2013

This new hotel was excellent in every area. We arrived at 2am and were greeted by lovely staff and escorted straight to our room which was enormous with great views across to the marina area - just perfect. The beds were so comfy and the bathroom was also great - with lovely big,fluffy towels and large range of toiletries.Water and sweets were waiting for us in the room, plus a great coffee machine and large variety of teas and every evening water was placed on your bedside table plus slippers put next to your bedside. Breakfast had an extensive range of foods and we ate out on the patio area overlooking the pool. Around the pool the service was excellent with towels brought as soon as you stepped on the beach and they also brought you a cool back with water. If you are sitting in reception area you are offered coffe and dates and hotel provides shuttle bus to Emirate mall and taxis were always available from the front of the hotel. taxis are reasonable - the most we paid locally was around 16 dirhams - about £3 and longest taxi ride - 25 minutes was to Burj Khalifa tower and cost £20. Loved everything about the hotel and would go back there again tomorrow.

Room Tip: ask to face the pool area,
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  • Stayed: February 2013, travelled as a couple
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3  Thank TeessideChestnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont T, Director of Operations at Fairmont The Palm, Dubai, responded to this reviewResponded 28 February 2013

Dear TeessideChestnut,

Thank you for taking the time to share such wonderful comments following your recent stay with us; complimenting our facilities, amenities, food & beverage, services and colleagues.

We are delighted to hear that overall you enjoyed your experience.

Your feedback is invaluable to us which inspires our team as we continue on our journey after our recent opening.

We look forward to welcome you back to Fairmont the Palm the next time you are in Dubai!

Sincerely,

Frederic Bellone
Director of Operations

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Reviewed 23 February 2013 via mobile

Every aspect of this hotel is impressive, but nothing more so than the staff from the moment you arrive to when you leave. It's huge, spotless, and has every amenity. My wife and I enjoyed dinner on the patio overlooking the beach and ocean on a pleasantly warm evening. The food was mouth-watering, a very pleasant end to the day.

  • Stayed: February 2013
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5  Thank Kevan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2013

Stayed for four days on a business trip and could not fault the hotel at all. On arrival all the staff knew who I was and arrangements were excellent. The beds were incredibly comfortable. Could not find fault with anything in any way at all The conference facilities were very good and the organisers also said that the hotel staff were very helpful. On one occasion there was a misunderstanding and it was sorted very quickly.

  • Stayed: February 2013, travelled on business
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2  Thank Jenny i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2013

Though we had arranged to stay at another hotel, for unforeseen circumstances, we were relocated to this lovely hotel. My family and I had high expectations of Dubai, we visit annually and have stayed at various hotels, mostly on Jumeirah Beach, though this hotel is on the Palm, a new location for us. The view from the beach, breakfast and accommodation were all splendid. From the beach there was a phenomenal view of the Dubai skyline as well as various branches of the Palm where we admired the beautiful private villas on the beach. Breakfast was splendid also, there was a large variety of delicious food and the restaurant was elegant and spacious. The room I shared with a friend I had treated to the holiday, was lovely. The double bed was clean and comfortable, the bathroom everything you'd expect from a five star rating, and the balcony was exceptional. It was the biggest balcony I'd ever had at a hotel, with a table and chairs, chaise lounge and a wide, railed balcony. The view was of the city, not beach, allowing us to view the skyline partially. The staff at this hotel were brilliant, though there were definitely too many of them. My favourite feature of the whole hotel had to be the loungers on the beach- they were the comfiest things! I found myself asleep on the beach for an hour or so everyday, a rare occurrence! Thank you to everyone at the Fairmont who made this holiday one to remember.

Stayed: February 2013, travelled with family
2  Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2013

We stayed at the Fairmont for 2 days in Feb 2013. We arrived about 10 am expecting to have to wait until midday at least.On checking in we were told we had been given a deluxe room with balcony overlooking the pools & private.We went to a lounge for a coffee to wait until our room was ready.The service from the staff was superb,they seemed to be able to anticipate our needs,nothing was too much trouble. Within about half an our we were told our room was ready.The room was large with everything you could need &superbly comfortable.Breakfast which was included was first class again with immaculate service.If ever we sat in the reception area we were offered arabian coffee from a silver jug.If we wanted a taxi a staff member seemed to conjure one immediately. A free shuttle was also provided to a large mall.

  • Stayed: February 2013, travelled as a couple
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2  Thank Roy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2013

I visited the Fairmont on the Palm for 2 days prior to taking a cruise. We arrived late at the hotel following a delayed flight from Manchester. On arrival we were greated by friendly staff and was told that we had been upgraded to a deluxe room facing the beach. The room was fantastic and had everything that you could wish for, including toileteries, tea and coffee, hairdryer, iron and ironing board. Nothing was too much trouble for the staff all who were extremely pleasant. We took a taxi into Dubai city to see the waterfalls and were given some good advice about where to get out of the taxi and where to get a taxi for the return journey. The food in the two resteraunts that we used was lovely and at breakfast there was everything that you could think of to eat. I had read previous reviews about this hotel and did have some concerns before I travelled and would certainly recommend this hotel to anyone - in fact I am looking to stay there again next year. I wished following the cruise that I had gone back to the Fairmont on the Palm to relax and chill out before returning to the UK.

Room Tip: Book a room facing the beach as other travellers had said that the rooms facing the road could be no...
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  • Stayed: January 2013, travelled as a couple
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2  Thank CazaD1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont The Palm, Dubai

Address: Palm Jumeirah, Dubai 72413, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #64 of 556 Hotels in Dubai
Price Range: £169 - £623 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Palm, Dubai 5*
Number of rooms: 381
Official Description (provided by the hotel):
Fairmont The Palm, located on Palm Jumeirah, Dubai. This beachside hotel features 381 guestrooms and suites and six world-class dining venues - all with sea and Marina views. The hotel offers conference and meeting facilities and a Children's Activity Centre. Guests can also enjoy water sports or relax at the Willow Stream Spa. ... more   less 
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