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“Exceptional service - where nothing is too much”

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Fairmont The Palm, Dubai
Ranked #59 of 545 Hotels in Dubai
Certificate of Excellence
Richmond-London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Exceptional service - where nothing is too much”
Reviewed 3 June 2013

A big thank you to Sandi the life guard for all your help and Mr. Philip Bartel & Paul on the 9th floor..Luis and Deepak in the Cigar Bar with your superior knowledge of Cigars...i could list all the names but it would take too long :-)
The hotel is amazing - very grand with a service to match. I was very impressed when i stayed there just last week with my family (RM 914). Staff go out of their way (management included).
Highly recommend this hotel for couples and families - great kids club.
Worth paying that extra for the gold lounge with sea view rooms.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this review, 12 June 2013
Dear James 123456789,

Thank you for sharing this wonderful comments following your family’s stay with us.

We are in delight to learn that what we offered has exceeded your expectation and we appreciate your highlights regarding our professional team, facilities and services overall. Here at Fairmont The Palm, our aim is to “Turn Moments into Memories” for our guests and your acknowledgement that this has been delivered means a lot to us. We have shared your feedback and special recognition to Sandy, Phil, Paul, Luis, Deepak and the Cigar Room team who are grateful of your compliments.

Your high recommendation means a lot to us.

We very much look forward to welcoming you back in the near future.

Sincerely,

Frederic Bellone
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Liverpool, United Kingdom
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 June 2013

I have just come back from 6 nights in the Fairmont the Palm Hotel, Dubai, what a fantastic hotel. I went with my sister and niece, and we shared a room which was very big. The balcony was huge as was the bathroom. The reception staff were very welcoming and the staff in the restaurant couldn't do enough for you. The choice of food was excellent from the breakfast to the evening meal. The cleanliness of the hotel was of a high standard. We all had a lovely holiday in the Fairmont and were made to feel like princess's. I would definitely recommend it if you want a pampering holiday in Dubai.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HIPPO331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this review, 6 June 2013
Dear HIPPO331,

Thank you for sharing this lovely feedback on TripAdvisor!

We are truly happy to learn that we were able to make your week long holiday well-spent that you find our hotel services, products, facilities and colleagues exceptional in all aspects.

Our aim is to always pursue the highest level of service and it is fulfilling for us that you acknowledged and have experienced it during your stay

Your recommendation is highly appreciated.

We shall await for your future arrival and our team will be honored to have you and your family back at Fairmont The Palm.

Sincerely,

Frederic Bellone
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 June 2013

We were lucky enough to win a weekend break at Fairmont The Palm (thank you Roundmenu!) and what an amazing experience it was! Everything about the hotel encapsulates five star luxury from the stunning location on the Palm to the attentive and friendly service. Our one-bedroomed suite was huge and luxurious and the food, both in Frevo the Brazilian restaurant and breakfast in Flow Kitchen, was delicious. Great gym, pool and beach and wonderful views from our balcony. We enjoyed every second of our stay and will definitely be back!

Room Tip: Ask for a room overlooking the sea.
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  • Stayed May 2013, travelled as a couple
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Helpful?
Thank Paula602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 June 2013 via mobile

We spent a whole day at The Fairmont today. First we enjoyed the beach and pool and received amazingly friendly and efficient service by Phil and his team.
After that we spent a couple of hours at the spa and were very pleased to meet Emily who is not just super professional but also very lovely. The treatments were of high standard, the facilities very clean and in excellent condition, and the spa attendants were very attentive and sweet.
All round a fabulous day. We will be back!

  • Stayed June 2013
    • Location
    • Cleanliness
Helpful?
1 Thank LinaVasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northampton
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2013

Just spent 4 days at this amazing hotel. My husband and I decided to go for the Gold option and it felt like we were in a dream. Beautiful room, spacious and luxurious, could not have asked for more. From the moment we arrived we were made to feel so welcome, the staff were so helpful and courteous and nothing was too much trouble for them. We have stayed in many 5 star hotels before but I must say this is the best so far (can't see how it can be beaten). We had dinner at the Frevo restaurant which was a real experience, beautiful food and great atmosphere. Lunch at the Flow restaurant was beautiful. I would fully recommend upgrading to the Gold as the Gold Lounge is superb. I do have to give a special mention to Phil. On our first day Phil made his way over to us and introduced himself and gave us really good advice on where to go as it was our first time in Dubai, he could not have made us feel more welcome. We both used the gym on a daily basis and it was fabulous, again staff have got it just right. I would recommend this hotel and will look forward to returning soon. Amazing staff and amazing hotel !

Room Tip: Go for the gold option !
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  • Stayed May 2013, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
1 Thank RoamerNorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 May 2013 via mobile

We stayed here for 2 nights on the way home from perth just to break up the journey. All we wanted was a nice hotel near one of waterparks to chill in. Check in was fast and efficient, Charles was v professional and extremely helpful. The room was really nice I received a sea view upgrade which had an amazing view back over the palm to the marina. Only down side was location but I feel that the whole of dubai has issues tbh. The lack of places to walk, the fact that every trip needs to be by taxi as the monorail station nearby is still not open or connected to the main system doesn't help. But for a beach break with no culture great choicr

  • Stayed May 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chezynickannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 May 2013

This is a lovely 5 star hotel and I would recommend. We stayed for four nights in a Deluxe room, and had requested two queen beds when we booked. Our room was very spacious including a separate wardrobe. The bathroom also had both a shower and bath and separate toilet. It has a range of products available in the bathroom (more than I have seen in other 5 star hotels).

Our room was on the 10th floor, with a balcony and overlooked the road, so we did not have a sea or beach view. We could hear car noise from the road, but it was faint and did not bother us. If you like absolute peace, book a room on the 10th floor and with a sea view.

Their are numerous pools, a family pool for kids and separate pool for adults, both are right on the beach looking at towards the city. There is attentive service by the pool, with fresh water provided in a cool bag, towels and bar service to your deck chair. All the pools have lifeguards and we observed them to be great with kids and families.

The service was absolutely what you would expect from a 5 star hotel. We found everyone to be friendly and helpful answering our questions.

The hotel is very large and caters for families and couples and groups from what we observed. There are plenty of different restaurants but we did not eat at any of these.

Whilst we did not use the services there is a comprehensive gym, with modern machines and has pilates and yoga classes you can attend for free. We had pedicures at the spa, and compared to London were very good value - about £20.

I recommend the all you can at icec-ream afternoon as well!

Room Tip: Wifi is 100 Dir a day, but if you join the Fairmont membership scheme you can get wireless free. A...
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  • Stayed May 2013, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kiwimissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont The Palm, Dubai

Property: Fairmont The Palm, Dubai
Address: Palm Jumeirah, Dubai 72413, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #59 of 545 Hotels in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fairmont The Palm, Dubai 5*
Number of rooms: 381
Official Description (provided by the hotel):
Fairmont The Palm, located on Palm Jumeirah, Dubai. This beachside hotel features 381 guestrooms and suites and six world-class dining venues - all with sea and Marina views. The hotel offers conference and meeting facilities and a Children's Activity Centre. Guests can also enjoy water sports or relax at the Willow Stream Spa. ... more   less 
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