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“Very Comfortable but not 5 star.”

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Fairmont The Palm, Dubai
Ranked #48 of 540 Hotels in Dubai
Level Contributor
160 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Very Comfortable but not 5 star.”
4 of 5 bubbles Reviewed 4 November 2013

This is a good hotel with good standards but its not spectacular.
The Executive level...is good but the serving of food and beverage are average..nothing sparkles...yet it all works.
The good thing is that staff are not looking for tips...they are there to assist and assist they do.
This is not a small romantic hotel its a big "come and get it " hotel.
The rooms are very good.....not fantastic and WOW ...but very good......the place just lacks atmosphere.
They have a good gym but being a big hotel it gets very busy at peak times and you find that you are waiting for equipment.
Everything works well in the hotel but it doesn't sparkle.
If the price is right its good but it has to be based on price.
If you are a courting couple don't choose British children's Holiday week......its just too busy with kids and push chairs....nice kids and nice push chairs....and at that time the executive lounge and services are like a zoo.

Room Tip: If your on a romance break don't choose British schools holiday weeks....too many kids. The sui...
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  • Stayed November 2013, travelled with family
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Helpful?
2 Thank Readytoburst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (860)
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Edinburgh, United Kingdom
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed 4 November 2013

This hotel is really good. It is very new and well designed. The room sizes are very good and the bathrooms have separate shower and bath as well as a separated WC. Housekeeping in the rooms was very thorough including the turndown service. We had a room overlooking the road, which wasn't an amazing view, but we didn't spend much time in there so weren't bothered. It was quite quiet though you could occasionally hear some road noise - nothing to disturb your sleep though. I think every room has a balcony, which has a table, 2 chairs and a lounger, though again if you planning to spend some time using it then it is probably worth upgrading to a sea view rather than sitting out looking at the road.
We booked the Fairmont Gold service, which was a nice added extra and made things easy eg they serve breakfast if you don't want to go down to the restaurant, afternoon tea, pre-dinner drinks etc. We didn't use the lounge lots, but I think it is worth having the service and the team staffing it were very helpful when we wanted to change rooms (from 2 queens to a king) and on check out.
We spent a fair bit of time by the pool area, which is lovely. The lifeguards are great, super friendly and very observant, you felt safe with them watching everything. The beach is also good and makes a nice change especially when the pool area gets crowded and you want some peace. I think there was an adults only area too for those that want a lot of peace ! Only grumble about the pool/beach was people setting up sunbeds with (hotel) towels in the mornings, not leaving any of their things there and thinking they were 'reserved'. It gets quite confusing to know what is free, which beds hotel staff have prepared and who has come along to nab theirs early. Also the food/bar service in the pool and beach area is patchy. It can be v hard to get a server's attention and there was one occasion after waiting 30 mins for my order (an ice cream for my child) I went to check on it and found the server had forgotten to put it through. When it did finally arrive it was the wrong one, at which point I expressed irritation at having to wait 45 mins for an ice-cream and still not get what we'd ordered. No apology, no offer to deduct from the bill just a huffy server making me feel unreasonable.
We were on a half board offer, which with a young child made it easy to stay in the hotel. We went to the FLOW restaurant, which is mainly buffet, though there are others you can visit. The food was excellent, great quality, varied, well presented, which can be a challenge when you are cooking buffet. The restuarant managers at breakfast and dinner were both friendly and helpful, though some of the wait staff were erratic.
Overall if you are looking for an easy family holiday, especially with younger children, then this hotel is great. I would definitely go back. It is in an excellent location, caters very well for families and has everything you need without ever needing to leave ! On the whole the staff were fantastic, the odd individual not great, but nothing bad enough to be a big problem. It isn't cheap though so I would expect a good quality product. I think if I were going away with my partner I would probably not put it at the top of my list as it is too big and therefore a bit busy and impersonal, but that is just personal choice. It could work well for a group of friends as there is enough to do in the daytime and it isn't too far from downtown to go out in the evenings, ditto families with older children.

Room Tip: Worth splashing out on Fairmont Gold and if you are going to be in your room for more than sleeping...
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  • Stayed October 2013, travelled with family
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Helpful?
2 Thank JamieKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this review, 18 November 2013
Dear JamieKate,

Thank you very much on behalf of the teams that have served you during your stay and time taken to note your satisfaction of our services.

We are delighted to read your extensive review and to know that you had a "Great Holiday" here with us. We truly appreciate you sharing your kind positive feedback and observations.

It will be my pleasure to congratulate our Team Members you so kindly took the time to recognize. It is our endeavor to meet and exceed our guest expectations and I am so pleased to know that this was what you experienced.

We sincerely hope you had a smooth journey home.

Thank you for choosing Fairmont The Palm for your family holiday and we very much look forward to having the opportunity to welcome you back sometime soon.

Sincerely,
Frederic Bellone
Director of Operations
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Hong Kong, China
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

We stayed at the Fairmont last week for 3 days and had a perfect relaxing time. The hotel is about 25mins from the airport. Arrived at 05.45 so a bit on the early side but no problem. We checked in and had a short wait to be taken to the gold lounge that opened at 6.30 for breakfast, there we waited just under an hour for our room to be ready, so very well done. Not all hotels would do this, we were treated like we mattered. Very happy to have been upgraded to a suite overlooking the beach on the 10th floor. Perfect. Very large and well laid out with a great double balcony. The gold lounge was a good standard with breakfast from 6.30, sandwiches and such 2-4 and drinks and canapés 6-8. I think the gold service is good value here. The pool and beach were perfect with many sun beds so never a problem finding a space and water provided whilst there by the very helpful guys who looked after you. Food and restaurants to a great standard so no complaints at all.
If you want to use wifi you will pay for it unless you are gold or join the Fairmont Presidents club (do this online before you go)
Would mention Michelle our butler for looking after us so well and Frederic Bellone for helping me before we arrived. Thank you.
We normally stay at the Al Maha when in Dubai but have now found a new home when in the country. Would defiantly recommend.

Room Tip: Go Gold its worth it but get a sea view
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  • Stayed October 2013, travelled as a couple
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Helpful?
4 Thank someone40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this review, 3 November 2013
Dear someone40,

What a pleasure it was having you with us. Thank you for your personal compliments and taking the time sharing your holiday experience.

Your title “A perfect few days at the Fairmont” underlines a wonderful experience highlighting our facilities, ambiance, views, location, offerings and culinary delights. To this, we are absolutely thrilled and gratified to know that we have exceeded your expectations overall, especially on your first stay with us. We have shared your feedback and special recognition to Michelle who is grateful of your compliments.

Thank you to be part of the ever growing Fairmont The Palm family.

We wish to have you again soon in your new found “Dubai home”.

Sincerely,
Frederic Bellone
Director of Operations
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Bristol, UK
Level Contributor
101 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
4 of 5 bubbles Reviewed 1 November 2013

Our family 2 adults and children aged 14 & 11 stayed here for 1 week during UK October half term. We'd booked via a great deal direct with BA but opted for Palm view to keep cost down a little.

The room was great, very large, two amazingly comfortable beds, lots of nice mod cons like the Nespresso machine, decent alarm clock and separate wardrobe area. We did however find space for clothes difficult for 4 people, for a one week stay. We opted to have the mini bar emptied and used it to store our duty frees for a 'cold one' on the balcony in the evening. Like others say, there can be quite a lot a noise from cars along the front and compared to the sea view it's not great at night, but does make interesting car spotting!! One gripe we had is that the balcony glass was very dirty, we mentioned this twice but other than a note saying routine window cleaning would take place the following day nothing happened, and it was still dirty when we left several days later, this was poor.

The pool areas were superb, loads of loungers and very friendly pool staff. Tip - Well behaved kids over the age of 12 can use the adult pool with is much more civilised than the kids pool area. Drink and snacks around the pool were very good, and they even allowed us to order pizza which wasn't on the pool menu. The chilled water bag a must!

The concierge service was good and they were very helpful when we thought we'd left an iPhone at the golf club, they also managed to get us a last minute booking at Rhodes Twenty 10 (Highly recommended).

Taxi's were freely available apart from the early evening rush hour. On a couple of occasions we ended up waiting longer than we'd wanted to and on one occasion we ended up with an 'unofficial taxi rip off', so be careful if you have important dinner reservations! We always enjoyed seeing what supercar would be parked in the main area each evening. BTW: Every taxi seems to have a different route on and off the palm!

The hotel never seemed busy and compared to Atlantis or The Jumeriah Beach Hotel lobby it was a sea of tranquility.

There is a lovely little bakery on the ground floor of the hotel than sells amazing morning pastries for those without breakfast.

All in all we had yet another superb break in Dubai and would recommend this hotel.

Room Tip: Sea view rooms quieter and have a much better view but they will cost more. Certainly no 'op ups...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beergander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this review, 3 November 2013
Dear Beergander,

It is always a pleasure to hear back from our satisfied guests and we really appreciate your positive comments.

We are glad that we could make your family trip memorable and that you enjoyed all Fairmont The Palm has to offer. Your kind words about our exceptional products and services are very well received as with your feedback.

Again, thank you for your recommendation and we certainly look forward to your return visits.

Sincerely,
Frederic Bellone
Director of Operations
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Carnoustie, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 31 October 2013

we went for a gold room, superb, great service from the minute you arrive at the front door. Thanks to all the staff who made our holiday a great experience. Bedrooms were very good, great size, great views.

A big thanks to Peter and his team on the gold floor for the great service, thanks also to Stephen and Bridget and Paul for there very attentive service.

Food was great ,loved the chinese fusion restaurant called Ba . The fish restaurant with great food and a very lovely view of the marine at night, beats Manhatten !

Pool areas were great. We would definetly go back .

oh and young guy who gave you coffee and dates at the front door is a great ambassador for Arab hospitality . A great asset to the hotel ,chatty and friendly.

Room Tip: go for a gold room. And a seaview room.
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  • Stayed October 2013, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
3 Thank scotland1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this review, 3 November 2013
Dear scotland1958,

Thank you for this fantastic review of your vacation at Fairmont The Palm.

We love reading your note with the highlights of the wonderful things about our resort. It is heartwarming to learn that your encounters with our team members such as Peter, Stephen, Bridget, Paul and Khalid who always ensure that our guests receive a warm “Arabic” welcome and unforgettable experience are met. They truly appreciate the recognition from you.

We look forward to your next stay and wish we may have the opportunity to impress you again.

Sincerely,
Frederic Bellone
Director of Operations
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Glasgow, United Kingdom
Level Contributor
115 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 30 October 2013 via mobile

Lovely hotel. Good view of the Dubai marina. I have to admit I kept comparing it to the atlantis resort. Some things better but some not. Check in at fairmont gold was great and very attentive service from George . We thought booking a gold room meant a seaview but we where told we had a residential view, however George managed to get us a partial seaview. Would really recommend a sea view tho as our side room had a lot of noise from the main road, especially roaring cars like ferraris going down the straight section of the road. Rooms where lovely. No bad aspects. Good size. Lovely well equipt bathroom . Nespresso coffee maker, loads of tv channels the usual 5 star aspects. Restaurants where good but I feel the seafood one was slightly over priced and portions small. The brunch on Friday is amazing. Buffet breakfast wasn't really as good as other 5 star ones in Dubai. We went half and hour before closing and a lot of food was cold. The snacks etc in the gold lounge are good but go early as many people treat this as their evening meal . Cocktail hour is good but can get really busy.Pools are really nice and you get a cool bag with water etc. There are also the big style cabanas free of charge but you need to be out early for them.i felt many restaurant staff seemed really edgy as if they were being monitored or feared for their job, maybe as it was still relatively new. I must admit if the fairmont and the atlantis where the same place I'd pick the later. I've done half board in both and its a better deal in atlantis and more choice especially the breakfast options.taxi drivers are not that sure where it is which was a little frustrating on a few journeys. Overall a nice stay.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank r0ss14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this review, 18 November 2013
Dear r0ss14,

Thank you for taking the time to share your comments regarding your recent experience at our resort.

We are pleased that you found our hotel fabulous and that you enjoyed the hospitality you received from our Fairmont Gold Team, who always strive to exceed the expectations of our guests. George truly appreciates the personal recognition from you.

We hope to be your host again in a non-too distant future.

Sincerely,
Frederic Bellone
Director of Operations
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abu dhabi
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 30 October 2013

Positives: nice spacious, clean rooms, big balconies, typical modern Arabic decor, choice of pools, clean beach, pool staff attentive, very good breakfast choice.

Negatives: reception staff customer service is lacking compared to other 5 star hotels in UAE, no free internet access in rooms, plastic cutlery at the pool bar, very limited pool bar menu.

While we stayed as a couple, I would have been happy with the kids facilities. They have a separate pool and shaded splash pad.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank lai5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, Director of Operations at Fairmont The Palm, Dubai, responded to this review, 31 October 2013
Dear lai5,

Thank you for taking the time letting us know about your experience with us.

We also appreciated you commending on our beautiful rooms, pool and beach facilities and service, breakfast spread and kids facilities; but we would like to sincerely apologize that you felt that our reception agent who has served you did not provide the best possible service during your stay and with the concerns at the pool bar. Your comments has been brought to the attention of our Front Desk and Pool Bar leaders so that they can review best practices and procedures with all of their team to ensure such occurrences are not repeated.

We invite you to join our Fairmont President’s Club which is a free membership, which offers you access to a host of exclusive benefits and privileges so you can start earning your way to free stays, upgrades and more importantly free Internet usage during your stay at any Fairmont Hotels & Resorts.

We do hope to have the opportunity to welcome you back to our resort in the future when I am confident you will see the necessary improvements in place.

Sincerely,
Frederic Bellone
Director of Operations
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Additional Information about Fairmont The Palm, Dubai

Property: Fairmont The Palm, Dubai
Address: Palm Jumeirah, Dubai 72413, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #48 of 540 Hotels in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fairmont The Palm, Dubai 5*
Number of rooms: 381
Official Description (provided by the hotel):
Fairmont The Palm, located on Palm Jumeirah, Dubai. This beachside hotel features 381 guestrooms and suites and six world-class dining venues - all with sea and Marina views. The hotel offers conference and meeting facilities and a Children's Activity Centre. Guests can also enjoy water sports or relax at the Willow Stream Spa. ... more   less 
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