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“Great food but...”

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Fairmont The Palm, Dubai
Ranked #63 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 16 May 2014

Had a lovely brunch at Frevo today. Food good and service good until half an hour before the end. Staff went missing so waited a long time for refills. Unfortunately left my sunglasses on the table and didn't realise until I was in the taxi. Phoned immediately and was told they weren't there. I had been gone 5 mins. There were no other customers near my table so found this very bizarre. The glasses are prescriptive so probably won't be of use to anyone. Never experienced dishonesty in dubai before so I am extremely disappointed. Doubt I will be returning to Frevo.

Stayed: May 2014, travelled with friends
5  Thank Eileen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, Outlet Manager at Fairmont The Palm, Dubai, responded to this reviewResponded 20 May 2014

Dear Eileen A,

Thank you for taking the time to post your comments on Tripadvisor after your recent Frevo Brunch with us. Needless to say, we are very disappointed to note that you experienced some challenges , in particular, we were unable to locate the sunglasses reportedly left behind on your table.

"Eileen A". I would like yto assure you that our Security Team is conducting a thorough investigation and search in order to locate your sunglasses.I understand your disappointment and I would like to highlight that our hotel has a history of returning an array of lost & found items to our guests, many of which are of high value.

I was pleased to note that there were aspects of your Frevo Brunch that you did enjoy such as the good food and service, please note that I have shared your comments regarding the lack of attention and long wait for refills.

Once again we would like to apologize for any inconvenience you encountered and hope that we will have the pleasure of welcoming you back to Frevo.

I would welcome the opportunity to speak with you further regarding your experience in order to prevent such instances from occurring in the future; should you wish, please contact me directly at Hillary.Mathema@fairmont.com

Sincerely,
Hillary Mathema
Manager, Frevo Restaurant

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3,040 - 3,046 of 4,575 reviews

Reviewed 16 May 2014

Everything was just great and unforgettable.

Special thanks to MUTHUI who was really helpful.

When you're staying in this hotel you have the feeling you are exceptionnal and very lucky.

I recommend the bakery DELICACY on ground floor. They make the best "éclairs au chocolat" I've ever eaten.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Mr_Charles2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded 20 May 2014

Dear Mr_Charles2014,

What an amazing way to spend your vacation!

This is exactly what we strive for all our guests to feel. Our Team promises to provide guests with nothing but the highest levels of service and products, ensuring the most memorable and relaxing stay possible.

Muthui who was able to enhance your experience is grateful of your recognition. We are also glad that you have discovered our best baked goods at our Delicacy! Chef Souchet, our Executive Pastry Chef and his team are extremely pleased to know how you loved their creation.

We look forward to your return visits!

Sincerely,
Mark Sawkins
General Manager

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Reviewed 16 May 2014

If a high quality hotel with top class business facilities is what you want, then look no further.

The Fairmont on the Jumeirah Palm is just 20 minutes from Abu Dhabi airport, located at the beginning of the island, with easy access to the business district.

This is a top class property with very spacious rooms, marble throughout and in keeping with a moorish (arabic) style. The rooms are big (and I mean big) - room service, gym, spa and beach front amenities are of a very high standard.

There's a choice of restaurant and the food in general is in keeping with a 5 star property.

Room service, business centre back-up and the staff in general rate very high on the scale in terms of delivery.

The hotel, unlike most in Dubai, is quiet - the business travellers paradise.

PS - check out the cigar lounge where you can put your feet up with glass of Cognac after a stressful day!

Room Tip: The sea view is worth the upgrade - spectacular views.
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  • Stayed: May 2014, travelled on business
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2  Thank Maddeleana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded 20 May 2014

Dear Maddeleana M,

On behalf of the entire team, we sincerely appreciate your high-rated review and for sharing your feedback on Trip Advisor which will certainly help our potential business travelers!

It was a delight to read of your experience with us and learn of the many aspects of the resort that you thoroughly enjoyed.

Our goal is to have your experience at Fairmont The Palm be a transition between the stress of travel and meetings to an environment where you can relax and refresh yourself to be at your best.

It has been a real privilege to have you as our guest at our resort and we look forward to your continued visits!

Sincerely,
Mark Sawkins
General Manager

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Reviewed 15 May 2014

Stayed here with our family of 4 (children 4,2) and friends for 10days start of May, perfect weather, hotel was a very good standard, half board restaurant served delicious high quality food, themed every night, the salads and desserts were to die for! We are very fussy when choosing hotels and this didn't disappoint, the gym was great, kids club was fab, our children attended most days and had lots of 1:1 with staff as it was lovely and quiet, cost around £9 and hour which in the midday sun was worth every penny for the children to have a couple of hours play indoors or in the splash area, which again was lovely and quiet and manned with a life guard. The whole pool area was well manned with lifeguards and staff and one large area was nice and shallow allowing the children to play safely.
We used the free shuttle bus to visit Dubai Mall and visited Atlantis water park which was only a short taxi ride away.
A fab holiday and the hotel was an excellent standard, fantastic value for half board option in comparison to other hotels in the area. We would def look at staying again if we returned.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Fairmont Hotels & Resorts
3  Thank milleymoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded 21 May 2014

Dear milleymoo,

What a wonderful review!

We are delighted to learn that we were able to make your family’s long holiday well-spent that you find our hotel services, products, food and beverage, facilities and our colleagues to be exceptional in all aspects.

Our aim is to always pursue the highest level of service and it is fulfilling for us that you acknowledged and have experienced it during your stay.

We are happy of your affirmation for a return visit that our team looks forward to so we can spoil you some more!

Sincerely,
Mark Sawkins
General Manager

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Reviewed 15 May 2014

If you are looking for something special and to be special , one place will fulfill all of these needs, Fairmont Dubai The Palm!!

The location is fantastic , the view is really memorable each second!!


  • Stayed: May 2014, travelled with family
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Amr H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded 21 May 2014

Dear Amr H,

Thank you for the short yet sweet review of your recent stay at our resort.

We were lost for words when reading your fantastic appraisal. We are glad that your family was able to relax and capture the awesome views of the Arabian Gulf and of the Dubai Skyline.

I am convinced that your warm words will further enliven my entire team to go the extra mile again in the future.

We look forward to your return visit!

Sincerely,
Mark Sawkins
General Manager

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Reviewed 15 May 2014

Stayed in a few Dubai hotels over the years but the Fairmont is one of the best. Great selection of food, bars plus a good venue for a business meeting. Staff were great, helpful and of the highest quality in delivering top rate customer service.

  • Stayed: April 2014, travelled on business
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1  Thank Cliff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded 22 May 2014

Dear Cliff L,

Thank you for sharing this amazing review on your holiday experience with us!

It is great to hear that you enjoyed your stay and that you had the opportunity to experience great hospitality that our team is so proud to provide. I will ensure your comments are shared amongst the entire Fairmont The Palm Team.

We appreciate your recommendation and look forward to your continued visits!

Sincerely,
Mark Sawkins
General Manager

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Reviewed 15 May 2014

I spent 7 nights in may in Fairmont the Palm with my mother and this hotel exceeded all our expectations... It was great in every way, unique location, great service, attentive staff, delicious food. Beach is lovely and tranquil, it seems like you are on different planet :) Everything is delightful, I never had so big room with incredible view over Marina and the skyscrapers. I will definitelly be back again.

Room Tip: Sea view room is a must!
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  • Stayed: May 2014, travelled with family
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1  Thank kulauzov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded 22 May 2014

Dear kulauzov,

We are absolutely thrilled to hear that overall, you and your mother had a great stay with us!

Your kind words will go a long way to validate our colleagues’ hard work and inspire them to continue on in their quest to provide the quality service our guests expect and deserve.

We are happy of your affirmation for a return visit that our team looks forward to so we can spoil you some more!

Sincerely,
Mark Sawkins
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont The Palm, Dubai

Address: Palm Jumeirah, Dubai 72413, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #63 of 556 Hotels in Dubai
Price Range: £171 - £611 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Palm, Dubai 5*
Number of rooms: 381
Official Description (provided by the hotel):
Fairmont The Palm, located on Palm Jumeirah, Dubai. This beachside hotel features 381 guestrooms and suites and six world-class dining venues - all with sea and Marina views. The hotel offers conference and meeting facilities and a Children's Activity Centre. Guests can also enjoy water sports or relax at the Willow Stream Spa. ... more   less 
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