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Fairmont The Palm, Dubai
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Reviews (5,072)
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3,612
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3,280 - 3,285 of 5,075 reviews
Reviewed 12 July 2014 via mobile

We had come here for a 2 night visit to enjoy attractive prices during Ramadan in a 5 star hotel that had raving reviews. Well let's just say the discounted prices were met with below avg service from restaurants as well as room quality.

With exception of frevo and ba, everything else was pretty much below par in terms of service and quality of food. To top it all off, there was a 'sewage' smell from drain pipe of the bathroom on the first night. The next morning we complained and they had sent an engineer. We had come back the same night only to smell something worse than before. Alas we were too tired to complain and change rooms. The next day was our check out day and we couldn't be bothered to move. We simply cracked the window open to air out the bad smell.

All the staff could say sorry, nothing else was done except an air purifier. We felt there wasn't enough care or follow up on their end.

Overall hotel is nice but sewage smell took the overall experience down a plenty.

Stayed: July 2014
2  Thank Rakan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded 21 July 2014

Dear Rakan H,

Thank you for your feedback on your recent stay.

We are disappointed and sorry to learn that your visit was spoiled by the odor. Please know that we have taken immediate actions based on your comments to fix the situation.

It is good to hear that your experiences at Frevo and Bā Restaurant & Lounge were up to par. We hope that you will give us another chance and visit Fairmont The Palm again.

Sincerely,
Mark Sawkins
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

The Fairmont is amazing.The location of the hotel is superb, with spectacular views of the Gulf and the Marina. Both the Marina and Jumeirah Beach are just a short taxi drive away. All the staff, from the beach attendants to the management, were friendly, helpful and efficient. .On arrival I was offered a 50% reduction on an upgrade to a 'Gold' room, which was well worth the extra money. All the rooms throughout the hotel are spacious, spotlessly clean and well appointed. It's worth paying for a Sea View room as it can be noisy at night in the rooms facing the road. Other than that cannot fault The Fairmont!

Room Tip: It's worth paying for a Sea View room as it can be noisy at night in the rooms facing the road
  • Stayed: July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
3  Thank ButterflyWarwick21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

Amazing pool area, almost had the entire area to ourselves. Visit was during Ramadan so may be quieter than usual but still stunning views of Jumeriah area. Breakfast area was superb. Surprisingly for such a prestigious hotel a few things not working like the lift to the Spa, the lights in 1 of the main lifts, the shower door allowing water to leek out, had to ask for iron and ironing table to be put in room as missing, key for door kept demagnetising requiring visits to reception before room was changed as they could not fix. The reception area was stunning but some of the staff not as friendly as we expected others were superb - like the porters. The hotel is spotlessly clean with amazing marble floors everywhere and excellent gym. Kids pool is completely separate from adults pool which is a good idea as well. Seating areas outside are very comfortable.

Room Tip: City view rooms are exactly the same as sea view rooms so if you are planning on spending most of your time out of the room then go for the City view. The City view term is a bit misleading as it is really just a view of the road outside the hotel and the buildings opposite i.e. There is no view at all.
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

Absolutely loved this hotel. Opulence of the building, splendid service and exquisite rooms made our stay absolutely excellent especially noting that it was at Ramadan.

Notably Irina in Royal Service provided an exceptionally quick, efficient and welcoming service, Ehrica in the Mashrabyia Lounge provided us with an excellent and extremely happy service, Ramesh also in the Mashrabyia Lounge provided us with an exceptional service and delighted us with his happy and joyful yet constantly professional and relaxed approach remembering our personal preferences, the housekeeping staff were always helpful no matter what the request and able to fit within our schedule arrangements and the pool staff notably 'Sandy' (Sri Lanka) constantly assisted us and remembered our personal preferences.

The food was delicious particularly the Flow Kitchen, Mashrabyia Lounge and In-Room Dining and at excellent prices. The rooms were always immaculately cleaned and luxurious and the whole hotel provided great enjoyment throughout our stay. The Concierge service was always exceptionally helpful.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank RachaelB39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

We had a wonderful 5 days stay here at the end of a busy holiday in Australia. We could not fault the staff, rooms, restaurants. The creche is excellent and our little boy was happy to return time again. Abundance of very friendly lifeguards around the pool. Exceptional hotel and cannot wait to return.

  • Stayed: March 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank horsingaround81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontThePalm, General Manager at Fairmont The Palm, Dubai, responded to this reviewResponded 10 July 2014

Dear horsingaround81,

Thank you for the fantastic account of your holiday visit of our resort!

We are glad that we could make your trip memorable and that you enjoyed all aspects.

It is always good to hear that we are continually going ‘out of our way’ to ensure each and every guest has a pleasant and enjoyable stay. Your inspiring words of appreciation have been shared with our team.

We are looking forward to serving you again on your next trip back to Dubai!

Sincerely,
Mark Sawkins
General Manager

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