At last! In all my years of travelling I have, at last, found a hotel that will actually return items that have been left behind. They not only found the item (which is very rare - most hotels say there was 'nothing there') and provided an inventory list of what was in my purse so I can decide what I want returned to me. Brilliant! I shouldn't have been surprised really as this is the kind of service we had though out our stay. The staff were always pleasant and helpful, particularly the concierge Kristina in the Hotel side who was very knowledgeable and gave us great advice.
My husband and I and our teenage son booked the Galleria as I had stayed there many years ago and as others have noted, whilst the apartments are spacious, the one we stayed in had not been updated, so its true they are in need of refurbishment. However you can use the excellent hotel spa and pool area and there is free Wifi on the hotel side. (It would be more convenient if the Galleria had free wifi too given that we all want to be connected these days - particularly teenagers!). The hotel side also has tennis courts and a separate park/playground for little children. The Galleria supermarket is well stocked and very good value - prices are very similar to England. The Galleria/Hyatt Regency is close to the 'old' Dubai and taxi rides to the Dubai Mall (worth a visit) and Jumeriah Beach 'tourist' areas are about £8 each way. Although there is a very good public beach at Al Mamzar Beach park (£1 entrance) only a short distance from the hotel. We used the metro if we were coming back in rush hour (6-8pm) which is cheap and easy to navigate and there is a stop within a few minutes of the hotel. All in all, good value and it's the staff that make this place worth a visit.
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