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“Best Service”
Review of The Oberoi, Dubai

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The Oberoi, Dubai
Ranked #8 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 25 June 2014

It is the most refined hotel very oriented on the customer. You feel home while being pampered in a luxury hotel.The hotel team is always smiling. The hotel spreads a magic positive energy.
We also stayed at Oberoi Mauritius and it is the same feeling.
We recommend highly Oberoi Dubai for a short or long stay, for business, family or couples.

  • Stayed: June 2014, travelled as a couple
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Thank Fatme K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you for choosing to stay at The Oberoi, Dubai and we are glad having you with us.

We are indeed very pleased to know that you had a memorable and enjoyable stay and have appreciated our warm, friendly and personalized service that is consistent with the Oberoi brand standard. Possibilities are endless at The Oberoi Dubai. Thank you so much for your heartwarming recommendation.

We sincerely looking forward to welcoming you back once again to your "new home away from home" in not so distant future.

Warmest regards,
Karim Bizid
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,408 - 1,414 of 1,954 reviews

Reviewed 24 June 2014

It was really an amazing experience as every thing was up to my expectation
I extremely appreciate the way they welcome the guest regardless the room type
So you feel you are a real VIP guest
The room was very spacious and elegant

Room Tip: I recommend to go for rooms at pool side
See more room tips
  • Stayed: June 2014, travelled solo
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Thank Fahad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 25 June 2014

Dear Guest,

Thank you for choosing to stay at The Oberoi, Dubai and we are glad having you with us.

We are indeed very pleased to know that you had a memorable, enjoyable and amazing stay and have appreciated our warm, friendly and personalized service that is consistent with the Oberoi brand standard. Also, we are happy that you adore the elegance and space of our room as well as the unparalleled service excellence provided by our team.

We sincerely hope that you will consider staying with us again on your next travel to Dubai in not so distant future.

Warmest regards,
Karim Bizid
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014 via mobile

We stayed at the oberoi from 19th June for 4 nights with our 2 year old baby. The room is spacious and the hotel is located about 5 mins from Dubai Mall.

Our stay was a mixed bag , the service was excellent and the staff were courteous , However there was a major flaw in our room 1808 where the water in the shower cubicle would not empty into the drain and remain stagnant as the slope was designed the other way around. The hotel staff knew about the problem in certain rooms and still offered me the room despite the fact that we were travelling with a 2year old. I almost broke my head when I slipped on the water.

Staff was apologetic and offered me to change the room but it was too much of a hassle moving rooms so we decided to stay. The staff tried to make up by leaving a few goodies in our room. But it's a very basic flaw and if the management was aware then they shouldn't offer the guests such rooms.

There was no greeting at checkout. Receptionist did not ask us about our stay or our experience and no one bothered about asking us.

The entrance to the hotel is on the side where a lot of construction is happening , so avoid if you want views.

Stayed: June 2014
2  Thank Vishwasj84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you for staying at The Oberoi Dubai recently and we are glad having you with us.

We are pleased that you have appreciated our service excellence and the courteousness of our colleagues.

On a separate note, please accept my sincere apology for any inconvinience caused during your stay. We are in the process of rectfying the slope inside the shower to prevent re-occurence of the same incident in the future. Also, further trainings will be held for the staff on how to handle our discerning clients.

I hope the above will not hamper you from returning to The Oberoi Dubai as we earnestly looking forward to welcoming you and your family back soon.

Kind regards,
Karim Bizid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

My family and I have really enjoyed staying at The Oberoi Dubai, the service and the facilities in the room was great. We had our own butler and enjoyed watching world cup games. The Hotel staff were very friendly and the atmosphere was excellent.

Room Tip: Higher floors can give you to explore Dubai from a helicopter view
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  • Stayed: June 2014, travelled with family
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1  Thank Abdulla Amer Ja... A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 25 June 2014

Dear Guest,

Thank you for having taken the time to share the experience of your stay with us online.

At The Oberoi Dubai, all colleagues make every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us.

Once again, thank you for sharing your feedback on Trip Advisor.

All team members and I, look forward to welcoming you back to your new “home away from home” soon.

Kind regards,
Karim Bizid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

Oberoi in DUBAI has an amazing staff, very well trained, very polite and humble. Very clean, services are always there. I am glad that I spent three days with my wife in this hotel. It was a memorable stays.

  • Stayed: June 2014, travelled on business
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Thank Riadh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 25 June 2014

Dear Guest,

I am delighted that you had a memorable stay at The Oberoi, Dubai. Thank you so much for appreciating our hospitality, impeccable service and for your wishes and support.

It was a pleasure to having you as our special guests at The Oberoi Dubai and we look forward to welcoming you back soon.

With warmest regards,
Karim Bizid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

If you want to be pampered with a comfortable stay like home....The Oberoi, Dubai is "THE" place. Right from the moment you get off your car and step foot on the patio to be welcomed by a smiling usher ready to help you with your baggage into the cool (both ambience and temperature) hotel lobby to the front office desk staff. Not only were our booking arrangements complete to perfection but also were our rooms ready in time for us to rest after a super-early morning flight.

NINE 7 ONE:
In time for our breakfast the coffee shop 'Nine 7 One' with its ambience and hospitable staff were just the thing needed after a tiring flight. The delicious spread of a mix of arabic, indian and continental cuisine was refreshing and wonderful. Not to forget the healthy food and juices section. I have some recipes for glowing skin and healthy breakfasts thanks to the staff.

Fresh and healthy juices and potions to continue your health plan or to just binge and tingle your taste buds, you get it all here. The icing on the cake is the helpful staff ready to help you out in all possible ways. Remembering your likes and dislikes in a single visit for the next day's breakfast makes one feel special indeed. With a vegetarian guest not only are they careful enough to warn about the contents but also go out of the way to prepare a complete eggless version of the same dish wherever possible. The entire team certainly knows their way to make their guests special.
The spread during the five days was filled with variety that you can not get enough of. The icing on the cake was a very 'sweet' Bon Voyage gift of a cake and chocolate with a special note wishing us well for our journey back home.

Ananta:
With two kids specific about what they eat, Ananta won the entire group's heart. Yummy chicken tikka with melt in your mouth butter naan's and scrumptious dal tadka...this was a relief on our first evening after a tiring flight and around Dubai malls and safari. Kudos to the chef for bringing the indian taste to Dubai!

The Oberoi staff right from the Concierge to the in room dining and housekeeping staff worked their way to keep us comfortable! Taking care of our reservations for various activities like the The Desert Safari, The Burj Khalifa At the Top visit, The Burj Al Arab, Cavali Club,..you name it, they got it!

They take care of the smallest of things and keep an eye out to make sure you have a comfortable as well as memorable stay! Eg: I just mentioned that i love nespresso coffee (they have nespresso coffee machines for their in-room coffee experience) and the very same evening, my coffee box was filled to the brim with a range of nespresso coffee pods! That's what i call service and royal treatment!

To experience pampering in the real sense of the word.....you have to go to the very strategically located, The Oberoi, Dubai. Thanks to the entire team for making our stay a memorable experience. I hope to be back soon for some more pampering! :)

Room Tip: we had rooms facing all sides of the hotel, the cooling is uniform and so is the comfort. You can ch...
See more room tips
  • Stayed: June 2014, travelled with family
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Thank AnzV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 23 June 2014

Dear Guest,

Thank you for your exceptional feedback pertaining to your recent stay at The Oberoi, Dubai.

We are overwhelmed with your meticulous way in which you make it a point to write and share your fantastic experience and appreciation on the rooms, food, overall facilities and our jewel, the staff who made sure that you and your family will have a very comfortable, relaxing and memorable stay with us. Your sentiments are precious, thank you so much for taking the time to write to us.

As you have promised, the team and I look forward to welcoming you back on your next stay. Possibilities are endless at The Oberoi, Dubai.

Warmest regards,
Karim Bizid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Me and my family had a great time at our stay at Oberoi. Staff were so attentive and warm. Location was excellent, very convenient to get around downtown. Loved the selection of their buffet. Would definitely stay here again.

  • Stayed: June 2014, travelled with family
    • Value
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    • Sleep Quality
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2  Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 22 June 2014

Dear Guest,

Thank you for choosing to stay at The Oberoi, Dubai recently and we are glad having you with us.

We are indeed very pleased to know that you had a memorable and enjoyable stay and have appreciated our warm, friendly and personalized service that is consistent with the Oberoi brand standard. Also, we are happy that you adore our room, hotel location and food in the buffet.

We sincerely hope that you will consider staying with us again on your next travel to Dubai in not so distant future.

Warmest regards,
Karim Bizid
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi, Dubai

Address: | Business Bay, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 561 Hotels in Dubai
Price Range: £123 - £454 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Oberoi, Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
A contemporary luxury hotel that embodies height, light and space and overlooks the iconic Burj Khalifa. The Oberoi, Dubai is located within minutes from the Dubai Mall and the Dubai International Financial Centre. The 252 spacious guest rooms and suites have floor to ceiling windows and offer spectacular views of the city’s skyline. ... more   less 
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