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“Stopover”
Review of The Oberoi, Dubai

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The Oberoi, Dubai
Ranked #8 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 25 July 2014

Hotel staff very attentive and could not have done more to help with enquiries. They organized breakfast early for us in our room as we had an early checkout. The staff were delightful.
The hotel room was the best and extremely clean. Lots of little extras were provided and appreciated. Would happily stay there again. Thank you Oberoi.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank HelensTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 27 July 2014

Dear Guest,

Thank you for staying at The Oberoi Dubai during your recently and we are very pleased having you with us.

We appreciate spending your valuable time to share your feedback online and we are delighted that your stay with us was memorable.

At the Oberoi Dubai, possibilities are endless and you are assured of our uninterrupted attention and impeccable services.

Once again, thank you for sharing your feedback on Trip Advisor and as promised, we look forward to welcoming you back soon.

Warmest regards,
Karim Bizid
General Manager

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1,328 - 1,334 of 1,903 reviews

Reviewed 24 July 2014

From the moment the hotel's driver picked us up, we knew we were in the best of hands. We pulled up after a 13 hour journey and were greeted at the front door of the hotel by numerous people greeting us by name. They didn't even have us check in at the front desk and we were taken right up to our room which was absolutely one of the most breathtaking places I have never stayed.

They just could simply not do enough enough for us during our entire stay. We had a small issue with our rollaway bed and it became almost the full-time job of the hotel to make sure that we were comfortable (almost like the story the Princess and the Pea)

Fabian the front desk manager, housekeeping, and the numerous concierge, took the very best care of us and there is no other hotel I could imagine ever staying in especially being a single mom with two young teenage girls.

Because it is Ramadan and food is not easily accessible during the day, we ended up eating in other hotels. So even though we weren't here for many days we visited a few other hotels and honestly this is the most beautiful.

Even when booking the room with Jamie in the Oberoi New York office I just knew that we were going to have a fantastic time.

The pool, gym and spa are amazing, the hotel is centrally located and our comfort and safety seemed to be every one of the staff members top priority. We are sad to go, but so glad we were on our way to three more Oberoi Hotels in India!

Thank you Oberoi Dubai!!

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Annie10023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 27 July 2014

Dear Guest,

Thank you very much for your remarkable review on Tripadvisor. We are thrilled to hear that you had a fabulous time at The Oberoi Dubai, which is indeed centrally located along DIFC, Burj Khalifa and Dubai Mall.

At The Oberoi, Dubai, all colleagues makes every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us.

Meanwhile, we earnestly looking forward to welcoming you back at The Oberoi, Dubai on your next travel to Dubai in not so distant future.

Warmest regards,
Karim Bizid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

In a land of royalty, the staff of Oberoi hotel Dubai makes you feel like one.

My wife & I were intending to stay for 3 nights but ended up extending another 3 nights. Everything is perfect from the huge size of the room, the full height glazing in the bathroom yet giving you a sense of privacy, the feel of timber floors on your bare feet, the impeccable everyday cleaning of your room, the courteousness, friendliness & the politeness of all the staff makes your stay a very memorable one.

Would like to commend Nathalie for giving a very warm & informative welcome about Dubai & also to Panja for his tireless effort in cleaning our room daily. Aside from the culinary experience, the staff in the Nine 7 One restaurant makes your dining worthwhile.

This hotel deserves to be in the top three of all hotels in Dubai. Kudos to the General Manager for a fantastic job of giving the pleasure to everyone who stays in this hotel ! Perfect but not pricey!




of privacy

Room Tip: Ask for a room with the Burj Khalifa & watch how the building change colour at dawn
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank FunFamily888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 27 July 2014

Dear Guest,

Thank you for having taken the time to share your wonderful experience with us online.

At The Oberoi, Dubai, all colleagues makes every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us.

Furthermore, we are glad that you have appreciated and enjoyed your sumptuous meals at Nine7One Restaurant as well as the overall facilities in the hotel.

Once again, thank you for sharing your feedback on Trip Advisor and for recommending our new Hotel as your favorite place in town.

All team members and I, look forward to welcoming you back to your new “home away from home” in the near future.

Kind regards,
Karim Bizid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

We stayed at the Oberoi for 2 nights as a stop over in Dubai and were very happy with our choice. The staff on arrival were exceptionally helpful and professional and our suite was a lot larger than I expected. The housekeeping staff went the extra mile and had an excellent eye for detail. The hotel provides a complimentary luxurious air conditioned shuttle which is a great way to get to the mall and around Dubai. The hotel is very well located to tourist attractions. We ate in both nights and loved our meals. We'd highly recommend this hotel.

  • Stayed: December 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Bardi78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 24 July 2014

Dear Guest,

Thank you for staying at The Oberoi, Dubai during your travel in the UAE in the month of December 2013.

We were delighted to know that you had a comfortable, relaxing and memorable stay and have adored our room, location, food and impeccable service from your colleagues.

Thank you for your heartfelt recommendation and we look forward to welcoming you back at The Oberoi, Dubai in not so distant future.

Kind regards,
Karim Bizid
General Manager

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Reviewed 20 July 2014

We visited Dubai at the end of June and stayed in Oberoi for 4 night. Customer service is exceptional. Staff are very friendly. The customer service manager is to be praised for resolving problems. The only drawback is the drainage in the shower where the water piles up. We have expressed the concern to the manager in attendance and was assured that they were aware of the problem and will fix the problem. It would be great if Oberoi staff could actually suggest some tours to join in Dubai too. Overall, it was a great experience staying in Oberoi. It is not close to public transport and have construction sites around like everywhere in Dubai. Taxi is very convenient though with also a shuttle bus service to Dubai Mall and the hotel private car service too.

  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Josephine923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 21 July 2014

Dear Guest,

Thank you for staying at The Oberoi Dubai during your recent trip to the UAE last month.

We appreciate spending your valuable time to share your feedback online and we are delighted that your stay with us was memorable.

At the Oberoi Dubai, possibilities are endless and you are assured of our uninterrupted attention and impeccable service and hospitality.

Once again, thank you for sharing your feedback on Trip Advisor and we look forward to welcoming you back at the hotel soon.

Kind regards,
Karim Bizid
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

The Oberoi is a great place to go and stay if you are in Dubai for work or business. The hotel is in the up and coming new business district. The area around it is still work in progress but that would only get better with time.
The hotel has excellent staff, well trained and completely up to speed. The whole process of checking in is smooth and one appreciates this, specially if you come on an overnighter like i did. The rooms are large with excellent day / night curtains to guard your privacy.
The bathrooms are large, stacked up with all the amenities one would expect, the showers work beautifully and the tub is a great place to soak in
Breakfast is very good, it has good options on the spread, if you need anything additionally, the staff was more than happy to provide for it.
It's close to the Burj and DIFC and the airport is well accessible from the hotel.
I wish i could have stayed on longer to enjoy the place.

Room Tip: Try and take a room with a view of the Burj and Sheikh Zayed Road, that looks spectacular in the nig...
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  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Service
Thank MVy_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 21 July 2014

Dear Guest,

Thank you very much for your amazing review on Tripadvisor. We are thrilled to hear that you had a fabulous time at The Oberoi Dubai, which is indeed centrally located along Burj Khalifa and Dubai Mall.

At The Oberoi, Dubai, all colleagues make every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us in Dubai. Also, thank you for appreciating our room, bathroom, amenities, location, breakfast and impeccable service provided by our staff.

Meanwhile, we look forward to welcoming you back at The Oberoi, Dubai in not so distant future.

Warmest regards,
Karim Bizid
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

We were traveling from Australia to the UK and wanted to stay somewhere downtown in Dubai, close to Dubai Mall and with enough room and services to get us by (transfers, shuttle services to the mall etc). We found the Suite Surprises offer at the Oberoi and decided to book a room. The staff were great even before we stayed, they responded promptly to my email enquiries about the chauffeur service upon our arrival and our early check in requests. We were picked up upon arrival in a gorgeous BMW, and even though we arrived at the hotel at 6am they were able to check us in!! The offer we booked had a checkin at 10 am so we thought to drop out bags off and go to Dubai Mall, so it was amazing to find out we could go straight up. The suite we stayed in is bigger than our apartment! And nothing is left out in the service and hospitality category. Even with a baby in tow, the staff were friendly and helpful. The room service menu is so great (treat yourself to the Arab breakfast!!) and we made great use of the Nespresso machine! The view of the Burj Khalifa is amazing, and we had TWO balconies. The pool and gym facilities are first class also - I think I've fallen in love with the pool design and the fact it was the PERFECT TEMPERATURE for hot and humid Dubai.

I could go on forever, there are so many positive experiences from our stay. Probably the most amazing thing was the concierge bending over backwards to track down a Finding Nemo DVD for our daughter to watch, as all the kids films had been borrowed from the front desk - so they sent up complimentary cookies and popcorn!! We got far more than our money's worth, it was an absolute bargain for the use we got out of the suite, the facilities and the services.

We also recommend jointing in the Iftar meal at NineSevenOne, their restaurant, during Ramadan. It's a great way to experience Ramadan and the staff are more than happy to show you around the buffet and explain what will happen during the meal. And, the food is amazing! Again, the staff were so accommodating of our daughter, providing a high chair and coming over and keeping her entertained during the meal. We had breakfast included in our room offer and we really had to work hard to not eat too much again, it was such a great buffet and with so many Arabian dishes we wanted to try.

All in all, our stay at the Oberoi was the most memorable hotel stay I've ever had. Treat yourself to a Suite Surprise!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank annamunkee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim B, General Manager at The Oberoi, Dubai, responded to this reviewResponded 20 July 2014

Dear Guest,

Thank you for having taken the time to share your wonderful experience with us online and I am truly touched with your meticulousness and genuine sentiments.

At The Oberoi, Dubai, all colleagues makes every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us in Dubai. Furthermore, we are glad that you have appreciated and enjoyed your sumptuous breakfast and Iftar at Nine7One Restaurant. Also, I am delighted knowing that your daughter had a wonderful time

Once again, thank you for sharing your feedback on Trip Advisor and for recommending our new Hotel as your favorite place in town.

All team members and I, look forward to welcoming you back to your new “home away from home” in the near future.

Warmest regards,
Karim Bizid
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi, Dubai

Address: | Business Bay, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 556 Hotels in Dubai
Price Range: £141 - £378 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Oberoi, Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
A contemporary luxury hotel that embodies height, light and space and overlooks the iconic Burj Khalifa. The Oberoi, Dubai is located within minutes from the Dubai Mall and the Dubai International Financial Centre. The 252 spacious guest rooms and suites have floor to ceiling windows and offer spectacular views of the city’s skyline. ... more   less 
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