Excellent start. Up grade. Very helpful staff, usually proactive for the customer. Usually very good food especially the 971 and Amanata whose chef was outstanding.
I note here that the Shower did not drain but I was so satisfied that I left that issue.
My agent booked a package, room, breakfast and Airport transfers. When I arrived the hotel transfer was waiting. I also asked for a later check out. This was agreed at 300.
Went to check out I asked whether the car was ready, what car, The car I have booked. No you have not. Why would i book and pay for a transfer from the airport and ignore the return. I did not, noone told the staff.
Then the late check out was raised from 300 -450. I objected strongly. After 3 attempted the cost was reduced to 250.
This nonsense ruined my stay and was totally unnecessary.
- Official Description (provided by the hotel):
- A contemporary luxury hotel that embodies height, light and space and overlooks the iconic Burj Khalifa. The Oberoi, Dubai is located within minutes from the Dubai Mall and the Dubai International Financial Centre. The 252 spacious guest rooms and suites have floor to ceiling windows and offer spectacular views of the city’s skyline. ... more less
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