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“Big mistake !”

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The Carlton Tower Hotel
Ranked #312 of 545 Hotels in Dubai
Burton, United Kingdom
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Big mistake !”
Reviewed 2 January 2008

Arrived about 6 in the morning porter friendly but man on reception miserable took us up to our 11th floor room lift only goes to 10th floor - floors 10 and 11 smelled damp/musty. Nice view pleasant room - No cold water in bedroom sink reported on 2nd day never fixed while we were there 7 days ! - Breakfast first time i have had mash potatoes as one of the choices in a 4* also corned beef ! - time it takes for girls to clear breakfast tables is terrible - no wonder people were kept waiting. Miserable staff. Used their internet connection next to reception speed was never broadband on their machines also didnt look as if they had any virus checkers charged more than 5* in Hong Kong for poorer internet service.

  • Liked — location
  • Disliked — miserable staff
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank Drwhoooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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231 reviews from our community

Traveller rating
    49
    77
    60
    23
    22
See reviews for
49
57
24
50
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
England
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 July 2007

Hi;

I would like to say that my stay at Carlton Tower - was quiet pleasant. Yes, i will agree with the other reviews that there is renovation work beign done in the hotel, but it is on the ground level (in front of the hotel), and it had no impact on my stay.

I was staying in room 1001 and i was amazed by the view on the creek side. I was happy with the service provided, it was also good to know that they had an in-house health club and a swimming pool.

I would say that over all it is a nice hotel to stay, some improvement could take place in terms of providing varieties of cusines for dinner - such as oriental dishes - i do love oriental cusines.

I am sure that the next time i visit Carlton - there will a variety of dishes.

  • Liked — It has got a fantastic view
  • Disliked — The night clubs
  • Stayed July 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank CharlotteCEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amsterdam
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 June 2007

i've been a regular guest at this hotel, and i'm sad to say it's on the decline. the only thing keeping it going is the concierge staff, always helpful and friendly in contrast to the rest of the staff. i only hope they get their act together. it's one of the few places in dubai that has some human character.

  • Stayed June 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank nler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 February 2007

My goodness. Arrived here at 02.30 in the morning on a business trip with my manager. Arrived at the hotel to a fight breaking out in the front of the hotel. Checked in after a long wait so I would dread to think how long it would take in peak season. The room was terrible and I even had to check the sheets to make sure they were clean. There was no hot water in the morning for a shower and breakfast.... what can you say. Looking at it made me loose my appetite. Tinned fruit looked the most eatable.
Requested a taxi and told we had to wait 20 minutes so decided to wonder down the road for one.
Decided to drink and eat at a different hotel (Hilton Dubai Creek) as we had stayed here before and knew we could not be let down by the service and quality. Thank goodness we did as upon our return to the hotel we decided to go for a night cap. Thought we would try out the English Bar (no longer English) and there was no one there, so we decided to try the other bar and at least that provided entertainment for an hour or 2. Had a few quick drinks then went back to the room. Booked a wake up call for 06.15 and that came through at 06.45 so I was glad I set the alarm on my phone. None of the buttons on the top of the phone worked, and half the lights in the bedroom did not work. No really great views from the Hotel. I had a view of the creek, but due to no sound proof windows all you could hear were the car horns and my mangers view was of the rather tatty looking apartments opposite the hotel. If you decide to stay here be warned.

  • Liked — Checking out
  • Disliked — Everything
  • Stayed February 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
12 Thank emmalouise76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 December 2006

I`m glad I stayed only 2 nights.
Breakfast was like something from 1940s Britain.
TINNED fruit salad, TINNED Peaches, TINNED Pears in a 4 Star Hotel.
The brightest things in the Lobby were the Black and White pictures of the opening day in 1977
The staff tried their best. "Just another 30 minutes , Sir" when the water was turned off until 10.00 a.m. We were told by a note slipped under the door it would be off until 07.00.
A fine position though.

  • Stayed November 2006, travelled solo
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Frustra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 November 2006

was recomended to us like a luxury 4 star hotel. i was there in nov.2006. the staff was ok, but the hotel is almost 3 stars. the position in DEIRA is very good (near the Creek), the rooms are clean but small and i heard all noisses from hall and rooms near me. (no insonorization and i had some bad neighboors). the food was very poor; few kinds in the morning. The pool is in renovation but nobody tell us. The price was the same even the pool does not working. In concluzion, not bad at last. i liked the staff and that the rooms were very clean. sorry if my english was not clear.

  • Stayed November 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank luc90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
64 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 31 October 2006

The hotel is located in the Deira district, almost direclty on Dubai Creek.

We stayed there for two nights. Our room has been clean and quite large - but nothing special. Breakfast was not really fine either.

Would recommend this hotel to everyone, who gets a special rate but don't expect anything special or fine. Hotel should be rated as a good three-star hotel.

  • Stayed October 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Zuckerbussi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Carlton Tower Hotel

Property: The Carlton Tower Hotel
Address: Baniyas Road, 19 | Deira Dubai Creek, Dubai 1955, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#137 Spa Hotel in Dubai
#242 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Carlton Tower Hotel 4*
Number of rooms: 158
Official Description (provided by the hotel):
Staying at the 4-star Carlton Tower Hotel Dubai in the heart of Deira offers hotel guests unrivaled views of the Dubai Creek. In addition to deluxe rooms and suites designed for both the business traveller and the leisure guest we are proud to be one of Dubai's most established hotels. Located on Baniyas Street, close to Naser Square and conveniently located within a 1-minute walk to Baniyas Metro Station offering unrivaled access to Dubai's Metro and transport network. ... more   less 
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Also Known As:
The Carlton Hotel
Carlton Tower Hotel Dubai

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