I went second time to Dubai and both time I was staying at 4**** hotel, or I thought so. Second time I stayed in this Carlton tower hotel. Staff was really friendly but actually everything they promised didnt work. When we arrived our rooms were not ready. Staff told that we would get rooms in 2 hours, but actually we got first room 3 hours later, and second room 4 hours later. The room smelled like cigarette even it was non-smoking room. Our room was on 3rd floor, and it was really hard to fall a sleep every night because of night club on 2nd floor.
After 3 days staying our key card stopped working. I went to reception and they didnt explain why that happened and they didnt apologize about it. This repeated next day also. Not a 4**** hotel service.
The hotel also promised to give for every day 1 bottle of water per person. We had to ask every day cleaning lady to give us water.
Night before leaving we asked to get a taxi (for 5 persons) to the airport at 4am and staff told they will do that. In the morning we didnt got taxi and staff told that taxis for 5 person are available only at the airport. We used large taxis many times during the week!!! They got for us 2 regular hotel cars and told that price would be 50AED for two taxis. Actually price was 40AED for ONE car.... Luckily we had extra money left.
For this price you can get a lot of better hotel in Dubai!
- Official Description (provided by the hotel):
- Staying at the 4-star Carlton Tower Hotel Dubai in the heart of Deira offers hotel guests unrivaled views of the Dubai Creek. In addition to deluxe rooms and suites designed for both the business traveller and the leisure guest we are proud to be one of Dubai's most established hotels. Located on Baniyas Street, close to Naser Square and conveniently located within a 1-minute walk to Baniyas Metro Station offering unrivaled access to Dubai's Metro and transport network. ... more less
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- Also Known As:
- The Carlton Hotel
- Carlton Tower Hotel Dubai