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“Worst ever hotel. Don't spoil your vacation staying there.”

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Ramada Continental Hotel
Ranked #397 of 542 Hotels in Dubai
Hong Kong, China
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Worst ever hotel. Don't spoil your vacation staying there.”
Reviewed 17 February 2012

BEWARE - THIS IS NOT SAME RAMADA AS THE RAMADA INTERNATIONAL CHAIN.

We were staying with Xclusive apartments in Dubai and had plans to go to Abu Dhabi after that. However, we changed our plans and stayed in Dubai. As Xclusive did not have the room available so we had to make a last minute booking in Ramada. And this was our worst decision.

Rude and arrogant staff, did not bother to keep us waiting for this long at the reception although we were a family of 4. We had taken 2 rooms for 4 adults ( 2 couples) but they gave us rooms with 2 single beds each !!! We requested them to change but nobody helped.

We called for Kettle so that we can heat some water as had sore throat and did not want to drink cold water. Reception said we do not have kettle, if you want hot water we can give for 10 dirhams. That was crazy money for a 3 glasses of hot water ! We called for room service. Most of the items listed on menu card were not available in the kitchen. I requested them to cook it as I can wait. But they refused to cook.

We finally ordered Indian curry, got the food which tasted good. I called room service to send some mint sauce or pickle (a usual thing given with all Indian dishes), but they said they have it but would charge 10 dirhams for it. That was the most ridiculous thing I have ever heard. I said no to it.

When we checked in the hotel they kept our passport saying they will return them after scanning them, But when we called next day they said they will return only when we check out. I said I want it, but they denied, saying that it is our policy and cannot return it before checkout.

WORST THING - on the second day morning when we reached the restaurant for buffet breakfast they stopped us from eating saying, sorry it is not included in your package. But we said that we had it yesterday, on which they said it was by mistake. And now we need to pay.

By that time we were so disappointed with them, that did not even bother to check out booking details to see if breakfast was included or not in the room rent.

When we were leaving, we wanted to give them feedback and mentioned that we had stayed with Ramada earlier, in other countries, and it has always been good, unlike this one, so why the difference in service. On that, reception simply replied with a smile, sorry we are not the same. And we said, you just replied our question.

Room Tip: Ask for double beds in advance, else you will get bed with 2 double beds.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank EdmundHL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 January 2012

First the good - clean hotel, decent front office and OK-OK (in politeness) front office staff. The location is decent as its near airport, Deira City Centre and Wafi Mall. But its also far from Dubai city centre, financial district and many big malls such as Mall of Emirates, Dubai Mall etc.

Now, the bad (and many)

Poor facilities with staff quite rude in replies. Charges for even basic room services such as hot drinking water, ice cubes, iron or kettle. In-hotel restaurants do not have items on menu most of times.

Not all TV channels were shown despite having them on channel list of hotel. When asked why - different staff gave different excuses - ranging from no more in channel list, out of service for maintenance/technical issues to even "its banned by government".

We asked if they have weighing scale (my mistake!), they were again rude in saying - What! No! Huh?! Sorry! (and I am sure they were not)!

For the same price, you can get much better deals around the place.

Overall, poor value for service.

P.S. I clarified from the front desk staff - this is not the same "Ramada" as the world chain is - so do not go by "Ramada" reputation - this only shares the name but is not the same chain.

Room Tip: Check with front office if the "double bedroom for couple" is a king size double bed room...
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank happy_tourister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Dubai hotels

glasgow
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 6 January 2012

My husband and I arrived at this hotel at 01.10, check in was fine and quick. My husband decided he fancied a beer after travelling and went to the bar, he was back within minutes. The bar had in my husbands words had few "poor looking girls" dancing and 3 men sitting gawping at them, not his cup of tea. We were only staying one night that I'm grateful for as the whole hotel need cleaned from top to bottom the dining room window ledges were thick with dust I was tempted to write clean me ( I didn't). Breakfast was poor and some items were cold. I would not recommend this hotel to anyone.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank pollyd1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lahore, Pakistan
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 December 2011

Location is good. Property is good also but service is very poor as most of the staff is Indians. Even butter was not present in breakfast and overall menu was small. shampoo were not being placed once used tube is lifted by housekeeping. A good indian club on the ground floor. Entry is free but once you seat they force you to order and give money to dancers for which no invoice is given. strage!. you can not sleep till 3AM due to clubs noise coming to your room.

Room Tip: Better on 2nd Floor as no club on it. you can sleep early.
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank makra1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shropshire, England
Level Contributor
119 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 14 December 2011

There are many good hotels in Dubai, but this is not one of them. The first thing you need to know is that there are massage services on the top floor and if that makes you suspicious, it should. There are also many Russian women in the bars and they're not there to promote Russian business interests. Of course, that may be what you want and if it is then look no further -- you've found it.

I know no other Dubai hotel that tries to hold on to your passport until you check out, but this one does. If they try to keep yours, do what I did and demand it back. The law in the UAE requires them to take a copy of the page in your passport that has your entry stamp on it but it does not require that they keep it and there may be times on your trip when you need it.

The food is not good at any time but breakfast is awful. The hotel has an unpleasant smell about it and it's the smell of dirt. The towels in your bathroom will be old and grey, the bed will be hard and the pillow will not help you to sleep. On the plus side, it's close to the airport; on the minus side it's a long way from main shopping and business areas. On the other hand, there's a Metro station right outside.

It's cheap, but it isn't THAT cheap -- if you haggle before you arrive you don't have to pay much more to be in the Five Star Murooj Rotana and, if you want to be close to the airport, the Al Bustan Rotana is almost the same price (Yes, I'm a Rotana fan and I have a Rotana Rewards card but I'm not a Rotana employee or stooge). The Crowne Plaza is walking distance from the World Trade Centre if that's where you're heading, it's about the same price and it's a decent place to stay.

Room Tip: Try a different hotel :-)
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bagster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 November 2011

We had a Banquet Event and everything was cleared and understood by both parties until the function begin.

It was a Wedding Reception booked for 240 and less than 200 people turned up.

- Starter were over even before 60% crowd could eat

- Mike that was to be used to announce during the Bride and Grooms entry was not working, the incharge was asked to change it asap and he came only after 20 mins

- Service Extremely Slow inspite of bringing it to the attention of the function incharge it never improved

- Starter were discussed and agreed as Floating service or Pass around but these were pre plated and left on the Tables

- We asked to reserve a few tables for close family, it was done but not controlled and hence the close family was not around the bride and the groom

- As a part of the package we had a wedding cake and was requested for a chocolate truffle cake which was agreed upon with an email confirmation but a vanilla cake was brought instead

- On the day of reception was Wakat Arafat so no music and no alcohol is allowed and we understand that but it wasn't notified to us prior and was told to us a day before the event. Which Inturn the Asst F n B Manager tells us to play music but at our risk. (which is so disrespectfull of the law)

These were a few concerns raised by us to the event incharge and the Asst F n B Manager and very rudely we told these are tricks u people play at the end to have something comp off. That was the last thing and was very disrespectful and we didn't ask anything further instead just paid and left.

The only last thing told to him was that I would like to meet the General Manager of the hotel along with the Asst F n B Manager he said, he would schedule an appointment and call me back and have heard nothing

All in all what was promised and communicated was not delivered and after that the staff was not even courteous or appologitic they just behaved like nothings happening

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DharmeshN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tehran
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 October 2011

It wasnot a good experience in Dubai.
The beds were uncomfortable and the staff werenot friendly to guests.
The breakfast buffet had not sufficient quality and the lunch was bad.
But the price seems good.
It is near to airport but far from shopping centers.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FarzinKZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Continental Hotel

Property: Ramada Continental Hotel
Address: Ramada Continental Hotel Abu Hail Rd | P.O.Box 31999, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #397 of 542 Hotels in Dubai
Price Range (Based on Average Rates): £
Number of rooms: 192
Reservation Options:
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Also Known As:
Ramada Dubai
Dubai Ramada
Ramada Continental Dubai

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