BEWARE - THIS IS NOT SAME RAMADA AS THE RAMADA INTERNATIONAL CHAIN.
We were staying with Xclusive apartments in Dubai and had plans to go to Abu Dhabi after that. However, we changed our plans and stayed in Dubai. As Xclusive did not have the room available so we had to make a last minute booking in Ramada. And this was our worst decision.
Rude and arrogant staff, did not bother to keep us waiting for this long at the reception although we were a family of 4. We had taken 2 rooms for 4 adults ( 2 couples) but they gave us rooms with 2 single beds each !!! We requested them to change but nobody helped.
We called for Kettle so that we can heat some water as had sore throat and did not want to drink cold water. Reception said we do not have kettle, if you want hot water we can give for 10 dirhams. That was crazy money for a 3 glasses of hot water ! We called for room service. Most of the items listed on menu card were not available in the kitchen. I requested them to cook it as I can wait. But they refused to cook.
We finally ordered Indian curry, got the food which tasted good. I called room service to send some mint sauce or pickle (a usual thing given with all Indian dishes), but they said they have it but would charge 10 dirhams for it. That was the most ridiculous thing I have ever heard. I said no to it.
When we checked in the hotel they kept our passport saying they will return them after scanning them, But when we called next day they said they will return only when we check out. I said I want it, but they denied, saying that it is our policy and cannot return it before checkout.
WORST THING - on the second day morning when we reached the restaurant for buffet breakfast they stopped us from eating saying, sorry it is not included in your package. But we said that we had it yesterday, on which they said it was by mistake. And now we need to pay.
By that time we were so disappointed with them, that did not even bother to check out booking details to see if breakfast was included or not in the room rent.
When we were leaving, we wanted to give them feedback and mentioned that we had stayed with Ramada earlier, in other countries, and it has always been good, unlike this one, so why the difference in service. On that, reception simply replied with a smile, sorry we are not the same. And we said, you just replied our question.
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- Also Known As:
- Ramada Dubai
- Dubai Ramada
- Ramada Continental Dubai