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“Fantastic Hotel with great service”

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Jumeirah Al Qasr at Madinat Jumeirah
Ranked #17 of 564 Hotels in Dubai
Certificate of Excellence
Reviewed 11 July 2014

All I can say is that this is a fantastic hotel, in a great location. It has the best service I have ever experienced worldwide. The staff are excellent and I would like to thank Ashraf on the customer service desk, who went out of his way to make sure our stay was a relaxed and enjoyable one from the moment we arrived.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank elainemcd2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 12 July 2014

Dear elainemcd2014,

Many thanks for taking the time to provide such positive feedback from your most recent stay with us in Al Qasr! Your mention of Ashrad is much appreciated, and please know he has been recognized for his contributions made to your stay. Looking forward to welcoming you back again soon!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf

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1,552 - 1,558 of 3,509 reviews

Reviewed 11 July 2014

We have just got back from 5 nights in the Al Qasr hotel, 5 nights just wasn't long enough!!! We have stayed in this hotel 5 years ago, then for the past 4 years in the Mina Salam which is just next door! We returned back to the Al Qasr as it appeared to be a little cheaper and LOVED this hotel when we first came to Dubai. You cannot fault the hotel, the service you recieve is quick and efficent, the staff can't do enough for you. You feel like royalty. We paid for bed and breakfast but had the summer flavours complimentary half board deal. We have already booked to go back in septemeber!

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank leah k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 12 July 2014

Dear leah k,

Thank you for taking the time to provide this positive feedback from your most recent stay with us in Al Qasr! We look foward to welcoming you again in August!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

I enjoyed a three day stay in Al Qasr. Our room was an executive king with ocean views and it was a very well appointed room, spacious with a comfortable bed, large shower and bath, and balcony with lovely views. As an executive guest there is a seperate check in area staffed by an attentive and knowledgeable team, who helped with all requests including sorting out boarding passes, restaurant reservations and also preparing any drinks for the bar. On this level you are treated to breakfast in a quite dining room away from the hussle and bustle of the main restaurants, afternoon tea is also served as well as pre dinner cocktails and canapes. Al Qasr is in the Madinat resort which is a mini city with three hotels, villas a souk with over 40 shops bars and restaurants, sports facilities a spa and several swimming pools not forgetting a great private beach with the Burl Al Arab as the back drop. Because it was Ramadan it was quite in the hotel but that did not detract from our stay in any way, every evening all the bars and restaurants came alive.The pool in Al Qasr was busy but a two minute walk led to the beach which had plenty of sunbeds and lots of watersport activities. I have to say I have no real complaints about our stay and would definitely stay here again. Included in our stay was airport transfers which was a nice way to depart.

Room Tip: Pay the extra for an executive room all the extras are well worth it.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank PCDub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 12 July 2014

Dear PCDub,

Many thanks for your positive and enthusiastic feedback from your most recent stay with us in Al Qasr! It was a pleasure to read how the resort, colleagues and restaurants exceeded your expectations. Looking forward to hosting you again soon,

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf

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Reviewed 10 July 2014

This was our third trip to Dubai having stayed ay JBH, Atlantis before.
All I can say is that this is a fantastic hotel in a great location with a superb beach and has the best service I have ever experienced worldwide. However on our arrival the check in lady did give us a disabled room God knows why as it should be reserved for someone who really needs it and I was very annoyed over this and complained and the Duty Manager swiftly changed us to a different room and then sent us some treats as an apology. Apart from this we had a great time and I would like to say thank you to the beach boys who always gave us ice promptly and a massive thank you to the housekeeping team especially the guy who was I guess was from the Philippines who cleaned our room with great expertise and left lovely animals made of a towel each night.
I am a vegetarian and all I would say is that they do need more choice in the main buffet restaurant for Dinner this is where Atlantis was better as there was more choice for vegetarians there and I did struggle some nights to eat. Also I would finally like to say that Dubai is a great place to travel to and very safe if you are a single parent with kids. We love it and will be returning to this great hotel hopefully they will be more accommodating to vegetarians which was my only issue.
Also nearly forgot I wish to say thank you to all the guys at the front of the hotel in their long white gowns as they always spoke to us and made sure we had taxi promptly and always asked us how we were and gave us advice on where to go out.

Stayed: June 2014, travelled with family
3  Thank Pam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 12 July 2014

Dear Pam D,

Many thanks for feedback regarding your most recent stay in Al Qasr! It was such a pleasure reading how much you enjoyed your experience with the resort, and many colleagues in particular. We look forward to hosting you again soon!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014 via mobile

It was a great iftar dinner with colleagues last night at Al qasr madinat Jumeirah. The place is elegant and classy. The venue is huge and good for company events and big gathering. The choices and variety of food mainly Arabic cuisine is exquisite. The arabic coffee and main course meal is the best part of the buffet. Parking space and location is very accessible. Amazing food. Overall experience is excellent☺

Stayed: July 2014, travelled on business
Thank Joan Iris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 12 July 2014

Dear Joan Iris R,

Many thanks for your positive and enthusiastic review of your Iftar experience with us in Madinat Jumeirah! It was a pleasure to read how you enjoyed the atmosphere and food. Looking forward to inviting you again soon,

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

Stayed here for three nights at the end of June on our first visit to Dubai. It was an excellent choice and the resort is very service oriented. The abra and shuttle drivers were both knowledgeable and helpful with their suggestions regarding the resort. We were met with friendly efficient service at all the restaurants we chose in the resort and the food was of a very high standard. Safety was obviously high priority also with many life guards patrolling the pool and beach and security personnel in corridors and at doorways. A wonderful place for a family holiday and we met couples who return every year for two weeks at a time so there's something for everyone. It's just a shame the Concierge was the only department that didn't greet us with a welcoming smile!!

Room Tip: We chose an ocean view room that overlooked the pool but we didn't experience any noise associat...
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  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank richmondsontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 12 July 2014

Dear richmondsontour,

Many thanks for taking the time to provide this positive feedback from your most recent stay with us in Al Qasr! It was a pleasure reading how the colleagues, resort and other guests whom you formed friendships with enhanced your stay. Looking forward to hosting you again soon.

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014 via mobile

Another great stay at this truly amazing 5 star hotel
We have stayed at some other hotels in Dubai and we have visited nearly all the luxury hotels in the area and Al Qasr is still an extra star above the rest big thank you to all the staff especially premium leasure and club executive you make our stay even better special thank you to Sid iyer the main man at the premium leasure bar

1  Thank Mr_Dave_Tracey
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 10 July 2014

Dear Mr_Dave_Tracey,

Many sincere thanks for your taking the time to provide this positive and enthusiastic review of your most recent stay with us in Al Qasr! Your comments regarding the club lounges and Sid in particular, have all been recognized and he made aware of your appreciation. Looking forward to hosting you again soon!

Best Regars,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Jumeirah Al Qasr at Madinat Jumeirah

Address: Jumeirah Beach Road | Madinat Jumeirah Resort, Al Sufouh, Dubai 75157, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Dubai
#13 Spa Hotel in Dubai
#14 Romantic Hotel in Dubai
#16 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
#63 Business Hotel in Dubai
Price Range: £247 - £1,052 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Al Qasr at Madinat Jumeirah 5*
Number of rooms: 292
Official Description (provided by the hotel):
Al Qasr means 'The Palace' - and this hotel truly is the jewel in the crown of Madinat Jumeirah. Designed in the style of a Sheikh's summer residence, the hotel replicates traditional royal architecture, coupled with luxurious modernity throughout. Approached along a tree-lined avenue, adorned with beautifully sculpted Arabian horses, the hotel itself will take your breath away. A tribute to the age-old architectural styles of Arabia, Jumeirah Al Qasr is an oasis of luxury. It's a place dedicated to relaxing, playing and the finer things in life. As part of the magnificent Madinat Jumeirah or 'City of Jumeirah', Jumeirah Al Qasr offers all the facilities and activities of the wider resort. World-class restaurants, bars and cafes, Talise Spa and our healthclub Talise Fitness, a traditional souk housing scores of boutiques, shops and galleries - this is just a taste of the experiences available to you during your stay at Jumeirah Al Qasr. ... more   less 
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Also Known As:
Al Qasr At Madinat Jumeirah Hotel Dubai
Madinat Jumeirah
Al Qasr Hotel Dubai
Al Qasr Dubai

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