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“Fantabulous” 5 of 5 bubbles
Review of Jumeirah Al Qasr at Madinat Jumeirah

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Jumeirah Al Qasr at Madinat Jumeirah
Ranked #11 of 545 Hotels in Dubai
Certificate of Excellence
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fantabulous”
5 of 5 bubbles Reviewed 3 August 2014

Just amazing..Never can you expect such lush greenery, landscaped with backwaters.. the Typical Abra's floating all around the waters...takes passengers all around the resort...We thoroughly enjoyed the stay...The staff were really courteous and greeted us with smiles everywhere...

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Atfel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 10 August 2014
Dear Atfel R,

Many thanks for taking the time to provide this positive feedback from your most recent stay with us in Al Qasr! It was a pleasure to hear how your expectations were exceeded by the resort and your expereince with us. Looking forward to welcoming you back again soon!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,156 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (569)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Abu Dhabi, United Arab Emirates
1 review
5 of 5 bubbles Reviewed 2 August 2014

Al qasr is a beautiful property,and one of the top resorts in Dubai with excellent friendly staff, good food outlets, comfortable spa, nice clean beach and nice swimming pool.
The rooms are well appointed, the toiletries are of good quality.
The location of the hotel is good and being within the madinat jumeirah, a variety of food and beverages outlets could be found, within walking distance.

The executive lounge could improve a little.
An only adult pool should be made in addition to the exisisting wonderful pool.

As a gold member with jumeirah and having to visit most of the major hotel brands and properties i would say the jumeirah group has very good properties and services and are in my top 5 to choose when i travel.

maybe more features could be added to keep the loyalty of existing guests and attract even more new guests

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jassdashti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 10 August 2014
Dear jassdashti,

Many thanks for taking the time to provide this positive feedback from your most recent stay with us in Al Qasr! It was such a pleasure to read how you enjoyed your return visit with us. Regarding your suggestion for repeat and Sirius Gold Card guests, this has certainly been taken into consideration, as we are always striving for new and creative ways to prove to our guests how much we appreciate their loyalty.

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 2 August 2014

We had a stop over of 2 nights and wanted a good treat. Late arrival around midnight seemed not to please reception. We got a room on the 2nd floor and had disturbing noise immissions via the AC (which we shut down - which did not help). Breakfast was really crowded, you had to wait in a line to get a place and struggle to get you food. The quality was very good but this does not help if you get the feeling of a "battle".
Luggage was not picked up in time from our rooms.
Concierge who helped for the Emirates limousine transfer to the airport was very friendly and professional - but instead of getting two cars which we expressly ordered because of our many bags we just got one - we were forced to take a taxi.
Recommendation: avoid summer season and too busy weeks - their system and people can just not handle the peak.
It was a pitty and we really regret having had a disappointing experience in this hotel which gets so many good ratings

Stayed July 2014, travelled with family
Helpful?
Thank DemandingNic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 10 August 2014
Dear DemandingNic,

Thank you for offering this honest feedback regarding your most recent stay in Al Qasr. Of course I was dissapointed to read of how your expectations were not met in several ways, during your stay with us. My team and I are researching what you have highlighted, as your comments do not reflect the service our colleagues are trained on and work so hard to deliver on a daily basis. If you do return to Dubai, we look forward to hosting you again, to ensure we show you what a fantastic experience we offer in Al Qasr.

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 August 2014 via mobile

We have had a wonderful stay at the Al Qasr and want to thank the hotel staff for the hospitality accorded to us. Specifically,  we want to highlight the excellent customer service of the following staff at Arboretum :

Adam
Ranjeet Kumar
Rhea
Olena
Rashid
Raymond
Shawn

We are very touched by the way the hotel staff took care of our kids. Our thanks to the housekeeping and Arboretum staff for that, especially Brad and Vijay.

All in all, great hotel with lots to do for the family.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Farhan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 10 August 2014
Dear Farhan M,

Many thanks for taking the time to provide this positive feedback specifically regarding so many colleagues! It was a pleasure to read how these colleagues and the Arboretum Restaurant exceeded your expectations. Looking forward to hosting you again soon!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

Amazing from the start to finish, we went for the premium leisure club/half board option and we were greeted at the airport in the fantastic lexus limo that took our bags and gave us cold towels and water as well as free wifi! The check in process was smooth and we had a wonderful room overlooking the waterways.

The food in this place war surpassed what we were expecting, buffet breakfast with fresh red velvet pancakes as well as everything else.... the restaurants were 5 star.

We spent lots of time in the pool which was very well-guarded and made a safe place for children, we also went to Wild Wadi which was a short buggy ride from Al Qasr.

All in all an amazing experience and we will stay again. If you want to go to the Burj Al Arab when you stay, remember to book! We didn't realise that and missed out!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lauramaddison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 10 August 2014
Dear lauramaddison,

Many thanks for this positive and sincere feedback from your most recent stay with us in Al Qasr! It was such a pleasure to read how you and your family enjoyed all of the amenities within the resort and the location within the city as well. Looking forward to hosting you again soon!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
JBR
1 review
5 of 5 bubbles Reviewed 1 August 2014

The afternoon tea was just absolutely fantastic in Al Qasr, and the value of money is absolutely brilliant. The only nitpick I would have is that there could have been more sandwiches served continuously as they are perceived to be "unlimited" but I would still give it 5 out of 5 for afternoon tea! Fantastic afternoon & beautiful hotel. Thank you!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lir56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 10 August 2014
Dear Lir56,

Many thanks for taking the time to provide this positive feedback from your most recent Afternoon Tea expereince with us in Al Fayrooz Lounge within Al Qasr! It was a pleasure to read how much you enjoyed your experience, and we look foward to hosting you again soon.

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

We had some reservation regarding taking a holiday in Dubai during Ramadan, however the hotel made the experience truly worthwhile. Although we were limited in where we could eat and drink during the day outside of the hotel it did not, however, spoil our holiday in anyway.

The hotel was magnificent and the staff were very friendly, we spent the week with our son, daughter in law and 3 month old grandson, we did have an issue with the baby seats that were provided by the hotel which were not suitable for a young baby but the matter was resolved by the hotel. We stayed on a half board basis although some of the restaurants required a supplement to eat there, all the restaurants were superb. The rooms were wonderful, with water supplied and fresh fruit daily and the pool area provided water and lollies while you bathed.

Have to say we would return to this hotel albeit that the holiday is not cheap, however if you like a drink I would recommend that you take alcohol purchased from the duty free in the UK airport with you as you will not be able to purchase alcohol in shops in Dubai.

I would recommend this lovely hotel and Dubai anytime but be aware of the restrictions.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank delboy176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 10 August 2014
Dear delboy176,

Many thanks for taking the time to provide this positive and heartfelt feedback from your most recent stay with us in Al Qasr! I am glad to read you enjoyed your holiday and the conveniences of the resort so much, and that any challenges encountered were resolved immediately. Looking forward to welcoming you back again soon!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Al Qasr at Madinat Jumeirah

Property: Jumeirah Al Qasr at Madinat Jumeirah
Address: Jumeirah Beach Road | Madinat Jumeirah Resort, Al Sufouh,, Dubai 75157, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Dubai
#9 Spa Hotel in Dubai
#11 Luxury Hotel in Dubai
#14 Romantic Hotel in Dubai
#32 Family Hotel in Dubai
#63 Business Hotel in Dubai
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Jumeirah Al Qasr at Madinat Jumeirah 5*
Number of rooms: 292
Official Description (provided by the hotel):
Al Qasr means 'The Palace' - and this hotel truly is the jewel in the crown of Madinat Jumeirah. Designed in the style of a Sheikh's summer residence, the hotel replicates traditional royal architecture, coupled with luxurious modernity throughout. Approached along a tree-lined avenue, adorned with beautifully sculpted Arabian horses, the hotel itself will take your breath away. A tribute to the age-old architectural styles of Arabia, Jumeirah Al Qasr is an oasis of luxury. It's a place dedicated to relaxing, playing and the finer things in life. As part of the magnificent Madinat Jumeirah or 'City of Jumeirah', Jumeirah Al Qasr offers all the facilities and activities of the wider resort. World-class restaurants, bars and cafes, Talise Spa and our healthclub Talise Fitness, a traditional souk housing scores of boutiques, shops and galleries - this is just a taste of the experiences available to you during your stay at Jumeirah Al Qasr. ... more   less 
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Also Known As:
Al Qasr At Madinat Jumeirah Hotel Dubai
Madinat Jumeirah
Al Qasr Hotel Dubai
Al Qasr Dubai

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