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“Third stay, remaining very good, but not excellent as it was.. Food poisoning!”

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Jumeirah Al Qasr at Madinat Jumeirah
Ranked #11 of 540 Hotels in Dubai
Certificate of Excellence
THESSALONIKI, GREECE
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Third stay, remaining very good, but not excellent as it was.. Food poisoning!”
Reviewed 15 August 2014

We always choose this property for our stays in Dubai, as we have always been very satisfied by the rooms and the quality of services.
So this time around we had the high expectations based on our previous experiences.
We are overall very satisfied by the room, the staff, the food etc etc..
BUT We did contract food poisoning during our last day, and since we ate NOTHING outside the hotel, it happened in the hotel... It did affect our last day - we probably contracted it the night before or during breakfast - and that was unfortunate.
Room: Excellent as before BUT our mini bar was EMPTY when we arrived, only to be partially filled a few hours later, AND NEVER BEEN REFILLED! Even as we consumed stuff, the mini bar spaces remained empty... Not good..
They need to employ more experienced staff.. They cost more, but they need them badly!!
Otherwise the hotel is very beautiful, excellent location, wonderful beach, friendly staff - but inexperienced as mentioned above.
Would we go back? Probably yes... Not sure.. We will look around for another hotel next time too..

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank ENTDOC-GREECE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,188 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (573)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Portugalete, Spain
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 August 2014

Once again Al Qasar make our holidays a great experience: warmful and kind collegues
, lots of funny sports, excelent spa, big and nice bedrooms, excelent service in the pool and at the beach,delicious food very well cooked, everything I can remember was really great...thank you for all!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mariszina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 16 August 2014
Dear Mariszina,

Many thanks for taking the time to provide such positive feedback from your most recent stay with us in Al Qasr! It was such a pleasure to read how the rooms, the resort and the colleagues exceeded your expectations. Looking forward to hosting you again soon!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

This is our 2nd stay at this hotel and it's just perfect!
It's spotlessly clean, the rooms are superb (interconnecting is perfect for families), the food and choice is just wonderful making the half board option great value.
All the staff are so polite and friendly, they are an absolute credit to the hotel!
Our 4th holiday in Dubai has been superb, I'm absolutely certain we'll be back :)

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank FamilyW4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 15 August 2014
Dear FamilyW4,

Many thanks for this positive feedback from your most recent (4th!) stay with us in Al Qasr! It is a sincere pleasure to read you keep returning to us for your holidays, and we certainly look forward to hosting you again soon.

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

We have been to this hotel a couple of times now, it just keeps getting better! Myself and my daughter have food allergies and I informed the hotel before we arrived to which they said they would do 'everything' to accommodate us. From the moment we walked in a lady by the name of Akshya, greeted us with open arms. Nothing was too much trouble, we had breakfast/lunch and dinner reservations booked for us and the food was brilliant. Without the support of Akshya we would have found the whole culinary experience difficult to deal with! May I thank her personally and the all the staff at the madinat jumeirah group for making our holiday such a great experience.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 15 August 2014
Dear Ben R,

Many thanks for this postiive feedback from your most recent experience with us in Al Qasr! It was a sincere pleasure to read how much of a positive impact Akshya made on the experience with us for you and your daughter. Please be sure to know she has been recognized for these contributions to your stay. Looking forward to hosting you again soon!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Astana, Kazakhstan
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 August 2014

Al Qasr hotel was advise of my Friends from Kazakhstan, they know how exacting person i am. we were planning to have fun with my friend, unfortunately one day before she got a car accident and i could not to cancel it. but thank you to Al Qasr for their staff, service, i ve never felt that i am alone or bored. every time staff was kindly, outgoing and in good mood event in that unreal hot weather! food was really nice, i was surprised when i saw russian food on breakfast)
and each time when i need something i got it immediately, it was service in high level.
i will advice to all my friends only yours hotel. thank you to all of you for amazing and unforgettable time)

  • Stayed August 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Рустем А
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 15 August 2014
Dear Pyctem A,

Many thanks for taking the time to provide this positive feedback from your most recent stay with us in Al Qasr! It was such a pleasure reading how you enjoyed your stay so much, even without your travel companion (hoping they are feeling better!). Looking forward to hosting you again soon.

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014

I took my partner to Al Qasr for 3 days. It was her first time in Dubai and she loved every minute of it. From the moment you arrive and see the golden horses you know you are somewhere special. We paid extra for the Summer Flavours package and stayed in a Ocean King Deluxe room which was utter luxury. The bed, shower, view was amazing and room service was excellent. You have access to all the Jumeirah Estate beaches and pools. You don't get free water at the Jumeirah Beach Hotel but do everywhere else. Summer Flavours also gives you access to Wild Wadi Water park which is great fun. Simply put your arm out and golf buggy taxi will deliver you. On the package you can dine at a mass array of restaurants. Reception staff helped us to book and will help with anything you need. We dined one evening at Jumeirah Zabeel Sarray on the Palm which was amazing. Souk Madinet is also great for shopping and quite reasonably priced.If you want somewhere special to stay this won't disappoint! You wont forget that lobby neither!

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank 253Andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 15 August 2014
Dear 253Andy,

Many thanks for this positive feedback from your most recent stay with us in Al Qasr! It was such a delight reading how the resort and amenities offered exceeded your expectations. Looking forward to hosting you again soon.

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, MS
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 August 2014

You really want to stay on the Gulf with views of Al Burj. Service is exceptional.
Hotel is amazing and meets all expectations. This really is the best hotel in Dubai.
Dont miss out! The beach is beautiful and there are a lot of activities.

Room Tip: There really are no bad rooms.
See more room tips
  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 15 August 2014
Dear William C,

Thank you very much for these positive and heartfelt comments from your most recent stay with us in Al Qasr! It was such a pleasure reading how the location of the resort and your experience, exceeded your expectations. Looking forward to hosting you again soon!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Al Qasr at Madinat Jumeirah

Property: Jumeirah Al Qasr at Madinat Jumeirah
Address: Jumeirah Beach Road | Madinat Jumeirah Resort, Al Sufouh, Dubai 75157, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Dubai
#9 Spa Hotel in Dubai
#11 Luxury Hotel in Dubai
#14 Romantic Hotel in Dubai
#32 Family Hotel in Dubai
#63 Business Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Jumeirah Al Qasr at Madinat Jumeirah 5*
Number of rooms: 292
Official Description (provided by the hotel):
Al Qasr means 'The Palace' - and this hotel truly is the jewel in the crown of Madinat Jumeirah. Designed in the style of a Sheikh's summer residence, the hotel replicates traditional royal architecture, coupled with luxurious modernity throughout. Approached along a tree-lined avenue, adorned with beautifully sculpted Arabian horses, the hotel itself will take your breath away. A tribute to the age-old architectural styles of Arabia, Jumeirah Al Qasr is an oasis of luxury. It's a place dedicated to relaxing, playing and the finer things in life. As part of the magnificent Madinat Jumeirah or 'City of Jumeirah', Jumeirah Al Qasr offers all the facilities and activities of the wider resort. World-class restaurants, bars and cafes, Talise Spa and our healthclub Talise Fitness, a traditional souk housing scores of boutiques, shops and galleries - this is just a taste of the experiences available to you during your stay at Jumeirah Al Qasr. ... more   less 
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Also Known As:
Al Qasr At Madinat Jumeirah Hotel Dubai
Madinat Jumeirah
Al Qasr Hotel Dubai
Al Qasr Dubai

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