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“Hotel Al Qasr - an unbelievably great experience.”

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Jumeirah Al Qasr at Madinat Jumeirah
Ranked #11 of 545 Hotels in Dubai
Certificate of Excellence
Dingolfing, Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hotel Al Qasr - an unbelievably great experience.”
Reviewed 28 August 2014

An all-alround fantastic, unforgettable and perfect holiday resort. Simply the best in the matter of restaurant service, room service, comfort and staff-friendlyness you could ever experience.

Special thanks goes to waiters Pintu and Mahesh for the perfect service and nice talks. Also thanks to the receptionists of the Arboretum restaurants. Sadly we cannot remember their names. Special thanks also to Metilda for her adorable manner and the nice talks we had. It was a pleasure to meet you all and we promise to come back some time in the future.

The beach was very clean, the dinner was perfect, the variety of food was tredemnous. You always had the feeling that all employees perform their job with the utmost joy.

Room Tip: We've only been in the Arabian Deluxe rooms, located in the Hotel Al Qasr itself. The rooms were...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Matthias S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 30 August 2014
Dear Guest,

I would like to say thank you for the wonderful review that you have shared in TripAdvisor about your recent holiday in Al Qasr Hotel.

Your kind acknowledgement of the outstanding hospitality service provided by our colleagues is highly appreciated. I have taken the liberty to cascade your positive feedback to our entire team, especially, Pintu, Mahesh, Metilda and our colleagues in Arboretum, to keep each and everyone of them inspired and motivated to provide to our other guests the same excellent service that you received during your stay.

I will be looking forward to seeing you once again for another magnificent vacation in Al Qasr Hotel.

Sincerely yours,

Azar Saliba
Hotel Manager
Al Qasr Hotel and Dar Al Masyaf Villas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2014

I've worked in the hotel and hospitality industry most of my career. This hotel is world class and the best I have ever stayed in. I have not raved about a property as much as I have about Al Qasar. The staff make this venue coupled with the world class facilities. The free iced bottled water any icy poles beachside topped off our stay. We visited for our honeymoon and ended up extending our stay by a night because we were having such a great time.

Room Tip: Any room is a good room. We booked the Arabian view which was stunning for a lead in room.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank TemoraB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 30 August 2014
Dear Guest,

I would like to say thank you for the glowing review that you have shared in TripAdvisor about your stay in Al Qasr Hotel.

Your wonderful description of the hospitality service that we provide in the resort is amazingly accurate, and it is good to know that our guests are more than satisfied with what we have to offer. The kind words you have for our colleagues are highly appreciated and have been communicated to the entire team to keep them inspired in providing to our valued guests the same outstanding hospitality service that you have experience during your stay.

We will be looking forward to seeing you once again in Al Qasr in the near future.

Yours sincerely,

Azar Saliba
Hotel Manager
Al Qasr Hotel and Dar Al Masyaf Villas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 August 2014

We have recently returned from a stay at Al Qasr, from the moment we arrived to the moment we left we had an amazing time. We have stayed in Dubai lots of times and this hotel is simply the best. The hotel room we stayed in was the cheapest one but was a great size for 2 adults and my 10 yr old son. The hotel is conveniently located next door to the Souk so if you don't have the package that includes breakfast then there is a Costa, Starbucks, Dome only 5 to 10 mins away. The pool is massive with plenty of loungers and lots of staff to help with putting out towels and getting drinks etc. I particularly liked the bits they handed out by the pool, ice lollies, sprayed you down, cold flannels....very easy to get around the madinat resort if you don't fancy walking you can wait for a buggy. This was handy to take us over to the Wild wadi waterpark which is free with staying at the Al Qasr, a bit of fun it you have kids or fancy a cool down. There are lots of restaurants at Madinat Jumeirah to chose from we tried MJ steakhouse, The Meat Co at the Souk and Friday brunch. All the meals were lovely and the brunch was unbelievable, the entertainment was a band who were fab and the variety of food and drinks were amazing. Expensive brunch but if you want the service, variety and something special then this I would recommend. There were staff everywhere at the hotel and all very friendly and polite. Would like to mention Ajith the duty manager at the hotel he was extremely helpful when we had an issue with our Christmas booking price, he was efficient and professional. We came away feeling very looked after. As you can see we are back for Christmas so that should give you an indication on how great it is.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Teresa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 30 August 2014
Dear Guest,

I would like to say thank you for the wonderful review about Al Qasr Hotel, which you have taken the time to share in TripAdvisor.

I am delighted to read that you have been overall impressed with the quality of our hotel facilities and the hospitality service provided by our colleagues especially Ajith. It is also good to know that you were able to experience dining in the various restaurants that we have all over the resort.

Your gracious comments will serve as an added inspiration for us to consistently maintain the high standards of service which you have experienced during your stay with us.

We will definitely be looking forward to having another opportunity to welcome you back to Al Qasr Hotel.

Yours sincerely,

Azar Saliba
Hotel Manager
Al Qasr Hotel and Dar Al Masyaf Villas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford-upon-Avon, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 August 2014

This has to be one of the best hotels in the World - yes it is that good. Everything about the hotel is top top quality and although the temperature outside might be super hot the air conditioning inside is SO awesome that you'd never know it.

We stayed here for 3 nights and still talk about it as the best hotel we have ever stayed in. It really spoilt us and we now have to try not to measure other hotels that we stay in by this standard - they will never compare.

If you can afford to come to Dubai and have the budget to stay here - do it. You won't be disappointed by this hotel at all. The staff can't do enough for you, the food is superb and the room.....well, as I say, amazing - it was stunning and so was the bathroom.

The other nice feature was the waterways around the grounds - you can take the water "taxis" to get about which were great fun.

Enjoy!!!

Room Tip: I can't believe this hotel has anything but great rooms - anyone we spoke to had a fantastic roo...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 29 August 2014
Dear Steve S,

Many thanks for your exceptionally positive and honest feedback from your most recent stay with us in Al Qasr! It was truly a sincere pleasure to read how all of the colleagues and the entire resort exceeded your expectations in such a way. Thank you again and please know how much we appreciate this feedback and how much we look forward to welcoming you back again soon!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wythall, United Kingdom
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 27 August 2014

This is our fourth visit to the Jumeirah complex and the third to the Al Qasa resort. As in the past the hotel is clean..if not immaculate in every area and the staff could not be more helpful, the sands on the beach are clean and soft ...the pools are clean and cool....all ready for a superb, relaxing break by the side of the crystal clear waters and in the shadows of one of the world,s most iconic buildings...BUT....this year it falls well short in some areas.
The beach is no longer the nice, relaxing place it used to be ...100 metres off shore you have a noisy civil engineering project in progress on the pier ....and it is VERY NOISY when the vibrating piles are being driven into the sea bed.....and today the smell was disgusting and the rubbish in the sea suggested that something unpleasant was being put into the sea from the construction site perhaps.
Whilst the beach is large it is no good going down towards the JBH because construction work had also started on the new hotel next door.
The food has general been good but at times the service is lacking...last night the steak was served warm...but not very warm. Our sides did not arrive so we started to eat...slowly until the meat became cold....and our sides arrived after everyone had finished ! I gave up on my coffee...that never did arrive!
So yes,a fabulous complex with fabulous facilities but not up to the standards we were expecting or were offered on previous visits which is a shame.
I know that works on new facilities must proceed but had we did not get any info on these works prior to arrival and that is not 5 star service for a start....and it is very noisy ...made worse by what is clearly a very second rate civils project....piling having to be redone....marine accidents ....not what you expect in Dubai given the scale and quality of the works carried out to date elsewhere .

Room Tip: All rooms are good so select your location within the complex....near to beach or near to reception...
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Wythallphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 August 2014 via mobile

We stayed at Al Qasr for seven nights half board from 18/8. Having previously stayed twice at Dal Al Masyaf. We were a little apprehensive, since our experience at DAM was so fantastic.
There was no need to be - customer service, food and facilities were excellent at Al Qasr! The only thing we missed were the complimentary happy hours drinks at the DAM sundowner.

Due to a unfortunate incident where my daughter sustained a small injury to her foot, the duty manager Cholpon looked after us and upgraded us to a family room for the final 5 days of our stay. The extra space was greatly appreciated.

Special mention to Dickens at the front of the hotel. He made us feel special by remembering our names each time he saw us! He was great with the kids too.

All the arbra and buggy drivers were friendly and efficient. We used these to get to tortuga at the Mina, Jumeirah beach hotel for Wild Wadi and Latitude's buffet.

The rooms were super clean and there's an evening turn down service where the pleasant staff would make artistic animal creations out of towels which delighted my children. The little gifts / chocolates were a nice touch too!

We also made use of the complimentary shuttle bus to the mall of the emirates a few times. Very useful! Taxi fares are cheap in Dubai. Airport journey was around 80 AED. From mall of the emirates back to al qasr around 20 AED and rate to Dubai mall was 35 AED each way.

The swimming pool outside is huge. Never felt cramped even though at times all sun beds were taken. Only gripe is if people had left they didn't clear away their towels so you didn't know if chairs were free. The pool guys looked after us with iced buckets with bottles of water in. They also treated us to ice lollies during the afternoon.

Talisse fitness is an incredible gym. Kids played table tennis and squash there too.

The half board was amazing value for money. Superb quality food in relaxed settings. Our favourites were the Friday brunch at the imperium, segretto, tortuga and pai Thai. Breakfast buffet was an impressive spread with varying food each day. We breakfasted at Al muna and Khaymat al bahar ( at the beach / poolside ).

I highly recommend Al qasr - my friend has already booked for February half term upon my recommendation. We are looking forward to staying again soon! Thanks for a great holiday Al Qasr and team!

Stayed August 2014
Helpful?
1 Thank Mel062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 29 August 2014
Dear Mel062,

Many thanks for taking the time to provide this positive and honest feedback from your most recent stay with us in Al Qasr! It was such a pleasure reading your comments about how Cholpon and Dickens, among others, made such a impact on your experience! A sincere thank you for returning to us in Madinat Jumeirah again and again, and we look forward to hosting you the next time in Al Qasr again!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 August 2014

My family and i have just returned from the most amazing weekend. We spent the weekend in Al Qasr Hotel, Dubai. We live in Dubai and often take trips away to break from the bubble but this often means traveling. With Al Qasr there is no need. You are transported away to your own little world with boats and rivers, almost 48 restaurants, a water park and so many pools and beaches to sunbathe. It would take you weeks to visit all the places they have to offer!
From check in to check out the experience was so smooth. Staff are friendly, experienced and so helpful. The smiles are genuine as they truly do enjoy their jobs. With such breathtaking surroundings it would be hard not to.
I thoroughly recommend Al Qasr Hotel to anyone. I visit with my three children and they always have a fantastic time.

Room Tip: If you want a quiet room then mention it at check in. They will allocate you a room towards the back...
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank irodoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 27 August 2014
Dear irodoyle,

Many thanks for taking the time to provide this positive and heartwarming feedback from your most recent stay with us in Al Qasr! It was such a pleasure to read how you feel you can "get away" right here in Dubai, by staying with us! We look forward to hosting you and your family again soon!

Best Regards,

Azar Saliba
Hotel Manager
Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Al Qasr at Madinat Jumeirah

Property: Jumeirah Al Qasr at Madinat Jumeirah
Address: Jumeirah Beach Road | Madinat Jumeirah Resort, Al Sufouh, Dubai 75157, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Dubai
#8 Spa Hotel in Dubai
#10 Luxury Hotel in Dubai
#14 Romantic Hotel in Dubai
#32 Family Hotel in Dubai
#63 Business Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Jumeirah Al Qasr at Madinat Jumeirah 5*
Number of rooms: 292
Official Description (provided by the hotel):
Al Qasr means 'The Palace' - and this hotel truly is the jewel in the crown of Madinat Jumeirah. Designed in the style of a Sheikh's summer residence, the hotel replicates traditional royal architecture, coupled with luxurious modernity throughout. Approached along a tree-lined avenue, adorned with beautifully sculpted Arabian horses, the hotel itself will take your breath away. A tribute to the age-old architectural styles of Arabia, Jumeirah Al Qasr is an oasis of luxury. It's a place dedicated to relaxing, playing and the finer things in life. As part of the magnificent Madinat Jumeirah or 'City of Jumeirah', Jumeirah Al Qasr offers all the facilities and activities of the wider resort. World-class restaurants, bars and cafes, Talise Spa and our healthclub Talise Fitness, a traditional souk housing scores of boutiques, shops and galleries - this is just a taste of the experiences available to you during your stay at Jumeirah Al Qasr. ... more   less 
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Also Known As:
Al Qasr At Madinat Jumeirah Hotel Dubai
Madinat Jumeirah
Al Qasr Hotel Dubai
Al Qasr Dubai

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