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“Incredible Hotel, rooms, service and Food all out of this world”

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Jumeirah Dar Al Masyaf at Madinat Jumeirah
Ranked #3 of 542 Hotels in Dubai
Certificate of Excellence
Northumberland, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Incredible Hotel, rooms, service and Food all out of this world”
Reviewed 12 October 2013

Wow we stayed in the Arabian Suite.
On entering the hotel the drive and entrance are incredible
Buggies take you everywhere and are run like a military operation. There is also the boats which take you through the waterways which is lovely and romantic at night.
On arriving in our villa which had its own reception an lively butler we went to our room which was just soo incredible it had a huge bed which is the comfiest I have ever slept in. Our suite had a huge living room, 2 bathrooms, 3 Balconies, a lovely dining area, large hallways and wardrobes and the bathroom had a shower room seperate toilet area and the main bathroom had a gorgeous fee standing bathtub which me and my husband both fitted in easily.
The food at everywhere we went was absolutely delicious and the attention to detail is unreal.
The whole hotel has an amazing ambience and the smell is just so enchanting.
We have stayed at a lot of five star hotels but this one is in its own league
The one constructive thing I would say is that the service can be inconsistent depending on which member of staff you get but it didn't matter as everything else was 110% excellent
We are planning our next trip already.
I would truly recommend this hotel to anyone

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mulletts2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, 21 October 2013
Dear Guest

I would like to take this opportunity to thank you for posting a review on Trip Advisor with regards to your stay.

I was delighted to read that you enjoyed your stay with us and was pleased with the service and facilities at the property. All your kind comments with regards to your arrival experience, buggy services, room amenities, and culinary offers are highly appreciated.

We sincerely look forward to welcoming you back and thank you for recommending our resort.
Yours sincerely,

Azar Saliba
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Cheshire
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 October 2013 via mobile

What this place does not need, is yet another 5 star review explaining how unbelievably amazing and truly outstanding it is. It does, however, deserve it and that is why I sit here taking time to share my opinion.
It is clear that most guests are lifers and have been here countless times before and are unlikely to ever venture anywhere else. I can truly understand why.
This was the first time we had holidayed in Dubai and I think we will struggle to find somewhere that now lives up to our expectations. From the moment we arrived, we were stunned by the personal service we received. Being seated in the reception lounge and given cold towels and drinks, to being escorted to our villa, walking through the doors to be greeted by our names and shown around our room with such care and enthusiasm.
The room was beautiful and felt like a home from home.
The food is truly exceptional from the Arboretum buffet to the salads we had each day at the Mina pool bar. We ate in MJ's steakhouse which was a truly memorable experience, not just an amazing meal. Definitely a must for us when we return! The half board the best we have ever experienced. The choice is so vast and the amount of food available is quite simply ridiculous. I lost count of the times I said " I'll never eat again " until the next meal time arrived and tempted us to yet more amazing food.
The abras and buggies were great, there was a slight wait at the busier times like Saturday night but that's to be expected and no big deal.
The cleaner came twice a day, once in the morning and once at night to turn down. She did an amazing job and definitely helped make our holiday even more enjoyable. The butlers in our villa (24) were Kevin, Becky, Rona and an Indian gent who had only been there 3 months ( sorry we didn't catch his name ) they were all amazing and genuinely pleased to help make your holiday special. A credit to the Jumeriah brand.
All of the reception staff and the guys outside looking after you if you needed a taxi etc we're also unbelievably friendly, opening car doors and wishing you a pleasant day, not once expecting a tip. I can honestly say I did not see one member of staff who did not smile and say hello or can I help you.
We also went to the jumeriah beach, burj al arab and zabeel saray for a meal some nights. All were simply beautiful hotels and yet more amazing culinary experiences. The afternoon tea in Skyview at Burj Al Arab watching the sunset is something I will never ever forget. Stunning!!
The beach has got to be the best we saw throughout our stay in Dubai and to sit on a sun lounger with a beautifully warm turquoise sea in front and the Burj Al Arab to the right was just surreal. I had to pinch myself several times.
I could carry on but I think anyone can see from my already lengthy review that I am well and truly hooked. If you want an immaculately clean, stunningly beautiful hotel with the best beach, the best food, the best service and best weather you can ever imagine, then book the Dar Al Masyaf and be prepared for the best holiday of your life!! Thank you Madinat Jumeriah for making my dream come true.

Stayed September 2013, travelled as a couple
Helpful?
2 Thank Hicksons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, 12 October 2013
Dear Guest,

I must say it is a true pleasure to read your heartfelt review. To know we provided this expereinced of a lifetime for you, is such an honor and priveldge. Thank you for mentioning so many colleagues by name, who will all be recognized for their contributions to your stay. If given the opportunity, we would welcome the opportunity to host you again and exceed your expectations a second time!

Best Regards,
Azar Saliba
Hotel Manager, Al Qasr & Dar Al Masyaf
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 October 2013

We have not long returned from our third time staying at the Dar Al Masyaf yet again everything lived up to and exceeded our expectations.
All the staff are so professional and enthusiastic about their work.
We stayed again at Villa 10, the butlers Zubin, Shaun and Becky were first class, during the drinks parties we again met up with guests we had met in previous years along with new interesting people we had not met before.
The resort is amazing travelling by Abra on the waterways which reminded my wife of her favourite destination Venice.
We enjoyed dinner at Carnaval and Segrettos both excellent.
On a few occassions Ankit Malik the duty manager would call in at the villa during the drinks parties to make sure everyone was happy with their stay.
All staff should not be left out even if not mentioned by name as they are all very polite and courteous.
We would like to return for another holiday in the future as it is very hard in our view to find a hotel worldwide to better the Dar Al Masyaf.
If you decide to try this hotel you will not be disappointed.

Room Tip: Pay for a Gulf view room as you cannot always depend on an upgrade!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MikeW45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, 12 October 2013
Dear Guest,

Thank you for this wonderful and positive feedback from your most recent stay with us in Dar Al Masyaf! Your comments about Zubin, Shaun, Becky, and Ankit have all been noticed and these colleagues are most certainly being recognized for their contibution to your stay. Looking forward to welcoming you back again soon!

Best Regards,
Azar Saliba
Hotel Manager, Al Qasr & Dar Al Masyaf
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartlepool, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 October 2013

Just returned from a glorious 9 days in villa 25 for my husbands "Special" birthday. Fantastic rooms with Butlers Jerry, Ankur & Wendy making our stay most amazing.(nothing a problem)
Breakfast in the Arboretum was 1st class with Assistant manager Rory, Adam & Michelle taking exceptional care of us. Restuarant's within the Half board offer we ate in were incredible. Al Hambra, Segreto, The Noodle House,( Best Peking Duck ever) Pia Thai, fabulous food, great service from all staff. Try the Belgian Cafe in Madinet Souk for a warm welcome & good beer.
A brilliant holiday experience. Have already booked our return next year.
D&KP
Hartlepool

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, 12 October 2013
Dear Guest,

Thank you for this wonderful feedback from your most recent stay with us in Dar Al Masyaf! I am thrilled to hear that so many colleagues made such a positive impression on you during your experience. Looking forward to welcoming you back again for your next stay (which you have already booked)!

Best Regards,

Azar Saliba
Hotel Manager, Al Qasr & Dar AL Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
formby
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 9 October 2013

We started visiting Dubai in 2001 and have stayed at The Jumeriah properties on each occasion. In May we stayed at The Zabeel and for later in the year we decided on a change and had a Gulf ocean villa (Villa 6) at The Dam, Sept 20th. We absolutely loved our stay, the location, the room, bathroom, the view, everything was first class. We really enjoyed a wonderful 10 days.

Novi was so helpful and attentive! Together with Irene on reception and our room attendant who kept our villa pristine, the decor was so clean and the furnishings all so appealing. Everything felt magical. For peace and quiet but at the same time to be near to all the attractions if you want them, this is the place to stay.

Waseem the Guest Services Manager of the Gulf villas visited and paid great interest in finding out our thoughts and feelings on everything and the service we were receiving. He was a pleasure to spend time with and we felt as though he genuinely cared that we had an outstanding holiday.

We saw Sylvia at the Al Iwan at The Burj again when we did the culinary flight, we must recommend this restaurant and intend to eat there again, the food and service top notch, along
with Junsui which we missed out on this time with only 1 course there as on the flight. Another wonderful restaurant we enjoyed on recommendation which we wouldn't normally go for, Moroccan and Arabic, we had evening meal at The Khaymat Al Bahar, round the pool side at the Al Qasr, food was very good indeed

The Talise spa was fabulous, we both agreed the best massages we have both had for a long time.

Can't wait to go again, thank you all for a wonderful time, you really are the best.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dartanian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, 12 October 2013
Dear Guest,

Thank you for this wonderful feedback! It is a true pleasure to hear that our loyal regular guests are so happy with their expereinces in Dar Al Masyaf. Novi, Irene and Waseem have all been recognized by your kind comments left for them. We look forward to welcoming you back for another year!

Best Regards,
Azar Saliba
Hotel Manager, Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
birtley
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 October 2013

This hotel is the best around, we can not wait to go back, cleanliness,comfort luxury,hosptality, room service, The hotel was great the villa was luxury with its own private pool with a life guard from 8am until 9pm, you have your own Villa Butler who serves you drinks complimentary from 6pm unitl 8pm every evening, along with a selection of snacks. the Abrah is just outside your villa to take you to a restaurant of your choice, We will be back !

Room Tip: you have to go here, we were on the second floor, and it was nice and quiet.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank miaanyia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, 12 October 2013
Dear Guest,

Thank you for this wonderful feedback from your most recent stay in Dar Al Masyaf! The villas, private dining team and housekeeping have all been recognized by your positive comments. We look forward to welcoming you back again soon!

Best Regards,
Azar Saliba
Hotel Manager, Al Qasr & Dar Al Masyaf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 October 2013

My wife and I have wanted to visit Dubai for a long time and stay at Madinat Jumeirah in particular. The Dar Al Masyaf and the whole resort exceeded our expectations for the week we where there, the whole place has a wonderful feeling of luxury and relaxation.

The service levels we experienced throughout the whole resort are on another level to anything we've experienced elsewhere, this ranged from check-in, restaurant service, pool/beach service, Abra/Buggy drivers and just generally anyone we encountered. Special mention to the service at Villa 16, the staff on duty here where very nice and couldn't do more to meet our needs. It worth mentioning that I thought the service was going to be great but maybe on the intrusive side, I'm pleased to say it never was.

We loved staying in the villa's at the DAM, it felt very intimate and peacefull staying in a small building compared to a hotel. The room was very nice with a lovely view of the waterways and the smaller shared pool was peaceful with it being tucked away beside the villa.

The main pool at the Al Qasr was great, especially to cool down, and we went between this and the beach everyday. The Abras and Buggys are a great way to get about as it beats walking the same paths everyday, it's also a fun drive to the Jumeirah Beach Hotel.

The selection of eating options on offer are fantastic, we had the Summer Flavours half board offer and enjoyed everywhere we went with maybe one exception. But there really is no need to leave the resort for anything if thats the type of holiday you want.

Can't wait to return.

Room Tip: I'd ask for a room on the first floor. Slightly better views and no one above you.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HMFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Dar Al Masyaf at Madinat Jumeirah, responded to this review, 10 October 2013
Dear Guest

Thank you for choosing Madinat Jumeirah as your holiday destination to Dubai for the first time. It is very pleasing to learn that you decided to stay in Dar Al Masyaf above the many options available in the city. We highly appreciate you acknowledgement on our commitment to our high standards – I know our colleagues are equally delighted to read of your glowing feedback.

I appreciate you taking the time to share your experiences on TripAdvisor and I look forward to welcoming you back to Madinat Jumeirah during your next visit to Dubai.

Yours sincerely,

Azar Saliba
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Dar Al Masyaf at Madinat Jumeirah

Property: Jumeirah Dar Al Masyaf at Madinat Jumeirah
Address: Jumeirah Beach Road | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Dubai
#2 Spa Hotel in Dubai
#2 On the Beach Hotel in Dubai
#2 Top resorts Hotel in Dubai
#3 Luxury Hotel in Dubai
#3 Romantic Hotel in Dubai
#7 Business Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Jumeirah Dar Al Masyaf at Madinat Jumeirah 5*
Number of rooms: 283
Official Description (provided by the hotel):
Set amongst tranquil gardens, waterways, exclusive pools and Madinat Jumeirah's private beach, the intimate and exquisite summerhouses of Jumeirah Dar Al Masyaf offer newly refurbished elegant and spacious guestrooms and courtyards, personalised and generous butler service and an understated Arabian luxury experience. These summerhouses offer an exquisitely designed hideaway - the premium accommodation at the Arabian Resort of Dubai. Every summerhouse has a typical Arabian Majlis or living room where sundowners are served to guests daily before they depart by traditional abra boats, on foot or by golf buggies to one of the resort's 40 restaurants. Jumeirah Dar Al Masyaf has been completely redecorated in summer 2015 and features Arabian, Gulf and Ocean villas. Dubai's longest private beach is only steps away, as well as the many facilities within Madinat Jumeirah Resort. Souk Madinat Jumeirah features more than 80 shops, bars and restaurants. Access to Talise Spa and Talise Fitness, tennis and squash courts as well as unlimited access to Wild Wadi Waterpark are all available to guests. ... more   less 
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Also Known As:
Dar Al Masyaf At Madinat Jumeirah Hotel Dubai

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