I have been staying at the Lords Hotel regularly for the last three years when I travel through Dubai on business. The staff is always accomodating and they go out of thier way to ensure I have what I need and/or want while I am there. Like stated in many other reviews, it is a 3star hotel and it could probably use some updates in the furnishings and food choices, but that is all. Everything else about this hotel is 4 or 5 star quality. I will continue to stay there as long as I am traveling to Dubai.