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Grosvenor House Dubai
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Reviews (4,993)
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3,231 - 3,236 of 4,993 reviews
Reviewed 26 July 2012

Ultimate romantic and luxury getaway! A very memorable stay for our honeymoon.
The room, service, restaurants and facilities make you not want to leave the hotel. Pre dinner cocktails are the icing on the cake. Our room was decorated in rose petals. The day spa, gym and hammam room were first class. The huge room with marble bathroom and Bvlgari toiletries was immaculate and kept spotless. Every staff member was exceptionally professional and friendly. Level 5 had amazing food and service any time of the day or evening! And the airport transfers were pure luxury!

Room Tip: the new tower was immaculate.
  • Stayed: July 2012, travelled as a couple
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Thank Ben P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 2 August 2012

Dear Guest,

Thank you for posting your review on Trip Advisor.

Having stayed with us on your honeymoon, we are truly delighted to hear that you had enjoyed your overall stay at the hotel and all your kind comments with regards to the service and facilities at the hotel are greatly appreciated.

It was indeed our pleasure to look after you on this very special occasion and we look forward to welcoming you back.

Kind Regards
Pam Wilby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2012

Having read so many rave reviews of this hotel I wondered whether it would actually live up to its reputation. I'm happy to report that it did. Everything was as predicted - luxurious room, marvellous staff, great restaurants and flawless service. It is expensive but you most certainly get what you pay for. One particularly nice touch was that soon after we were seated in the Rhodes Mezzanine restaurant, Gary Rhodes himself came out of the kitchen and chatted to us for several minutes, explaining the menu and the general philosophy of the restaurant. (Dinner was excellent by the way.)

  • Stayed: July 2012, travelled as a couple
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2  Thank CharlesMulvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2012

My husband and I spent two days in Dubai on the way back from our South African honeymoon. All I can say is that there is no service in the world like the service at the Grosvenor. We arrived at 6:30 am from a 10 hour overnight flight. We were picked up in the nicest BMW I've ever seen, handed cold towels and bottled water and taken to our hotel. There we were met by our personal butler (who was amazing and I wish I could remember his name, I hope he gets credit for being so amazing). We were whisked up to our room (checked in in our room, no need for reception). He had decorated our room with rose petals, towels shaped like swans, champagne, choc covered strawberries, and a full fruit display. We bought access to Level 5 (40$ more a day in summer and the best deal ever) in which we ate all of our meals. The food was the terrific (mostly finger foods which my husband and I love) and the service amazing. Eulani helped us a ton there and she was super sweet. There wasn't a single person who didn't help as at the GH that wasn't incredibly polite, efficient, and welcoming, despite it being 113 degree heat during Ramadan. We are so grateful to our experience at the GH. It is the only place in the world we've traveled where we thought the bed was even more comfortable than our own.

Room Tip: We stayed on the 7th floor with a terrific view of the marina.
  • Stayed: July 2012, travelled as a couple
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1  Thank szjweds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 26 July 2012

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are truly delighted to know that you had enjoyed your recent stay with us and were extremely pleased with the service of our Ambassadors as well as with the small surprise we had arranged for you on this special occasion.

Your kind comments are truly appreciated and we look forward to welcoming you back.

Kind regards,
Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2012

We have stayed here five nights and found the hotel excellent. As SPG platinum member we were upgraded to a suite with a large bedroom and a very spacious living room. The decoration is contemporary with a slight oriental spirit. The hotel itself is very stylish the decoration in the lobby with the flowers is really amazing. The hotel offers high class restaurants and a superb lounge with a huge variety on food and beverages. The beach can be accessed by a shuttle to the Le Meridien on the other side of the road. It was very convenient wothout any difficulties. The staff in the lounge was very very helpfull supporting us in many cases. All other staff member were also very friendly giving us always a welcoming feeeling.

  • Stayed: March 2012, travelled on business
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Thank Jimmy_FRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 26 July 2012

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are truly delighted to read from your review that you had enjoyed your recent stay with us and were extremely pleased with the service of our Ambassadors as well as with the facilities we have on offer at the hotel including our restaurants.

It is also a pleasure to note that you were able to make use of the pool & beach facilities available at Le Royal Meridien and found the transportation to and from the hotel to be very convenient.

Thank you once again and we look forward to welcoming you back.

Kind regards,
Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2012

My title says it all and its really true... The hotel is nice very modern and luxurious. but when compared to other places in dubai this place is jus "nice" but no extreme Wow Factor for my high standards. ( Dubai un knowingly raises you expectations to the sky HaHa ) Buddah Bar is amazing and the over priced Sushi Taste great but as i said is over priced... i suggest going for drinks they have wonderful martinis and cocktails at the evening !!! Have Fun

  • Stayed: February 2012, travelled with friends
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1  Thank kalrasheed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 30 July 2012

Dear Guest,

We are truly glad to read from your review that you had enjoyed your dining experience in Buddha bar and would like to take this opportunity to thank you for recommending us on Trip Advisor.

It was indeed our pleasure to have you as our guest and we look forward to be of service in the near future.

Kind regards,
Pam Wilby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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